TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from TOO MANY FEES you guys charge way to high of fees, won't be doing my taxes with you next year.
Date published: 2021-05-13
Rated 2 out of 5 by from 1099-NEC Quirk Added 1099-NEC amount, but listed as $0 in the summary. I'm hoping that it filed it correctly...not instilling a lot of confidence...
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is great!! Easy to use. Guides are easy to understand.I like the product
Date published: 2021-05-13
Rated 5 out of 5 by from I LOVE THIS SERVICE. I have been using turbo tax since my own CPA passed away after many years of using their service. I found Turbo tax easy and positive to use.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbotax Filing It is really very helpful. Ut will guide you through everything in a professional way
Date published: 2021-05-13
Rated 5 out of 5 by from GREAT PRODUCT User friendly, ease of use- will use Turbo Tax every year.
Date published: 2021-05-13
Rated 2 out of 5 by from Terrible Experience For 2020 Program!!! Turbo Tax has always been a decent experience for over ten years of my using it. My only complaint has been extremely slow installation and updates. No program should install from a disc as slow as this program does. But this year was the worst experience I have ever had with any program that I have installed in over thirty years of computer usage. This year the program would not update nor download my state form. A short form for both federal and state took me over 6 hours to complete. I even made sure all other programs were shut down including my antivirus program. I tried installing the manual update three times and it still failed to update. Updates directly online would attempt to connect and then time out and shut down. When I got to the end of the federal form I could not download the updates to check the form for accuracy nor proceed further. There was no way to bypass the update. After OVER 4 hours of aggravation the download for some reason installed after the fourth manual update attempt. Online help was useless. If it wasn't for the efficiency of the actual tax prep I would have given this the lowest rating possible. Maybe it is time to make a change in programs next year..
Date published: 2021-05-13
Rated 3 out of 5 by from No longer a product I will use I have used Turbo Tax for years, and struggled because, as a military spouse, I have to purchase a hard disk copy in order to file separately for my husband (a Texas resident) and myself (a Virginia resident). I put up with that for a while until this year. I spend days pestering my kids to get all their tuition forms. Finally got them entered after lots of family frustration and drama. In the end? We couldn't even claim the exemption because we made too much money. A complete waste of hours of time.
Date published: 2021-05-13
Rated 4 out of 5 by from download works better than CD Thanks Turbo Tax ! I did have a problem with the CD version.
Date published: 2021-05-13
Rated 4 out of 5 by from Easy! Easy to navigate. Sometimes questions would repeat, but overall very easy
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1503
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from TOO MANY FEES you guys charge way to high of fees, won't be doing my taxes with you next year.
Date published: 2021-05-13
Rated 2 out of 5 by from 1099-NEC Quirk Added 1099-NEC amount, but listed as $0 in the summary. I'm hoping that it filed it correctly...not instilling a lot of confidence...
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is great!! Easy to use. Guides are easy to understand.I like the product
Date published: 2021-05-13
Rated 5 out of 5 by from I LOVE THIS SERVICE. I have been using turbo tax since my own CPA passed away after many years of using their service. I found Turbo tax easy and positive to use.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbotax Filing It is really very helpful. Ut will guide you through everything in a professional way
Date published: 2021-05-13
Rated 5 out of 5 by from GREAT PRODUCT User friendly, ease of use- will use Turbo Tax every year.
Date published: 2021-05-13
Rated 2 out of 5 by from Terrible Experience For 2020 Program!!! Turbo Tax has always been a decent experience for over ten years of my using it. My only complaint has been extremely slow installation and updates. No program should install from a disc as slow as this program does. But this year was the worst experience I have ever had with any program that I have installed in over thirty years of computer usage. This year the program would not update nor download my state form. A short form for both federal and state took me over 6 hours to complete. I even made sure all other programs were shut down including my antivirus program. I tried installing the manual update three times and it still failed to update. Updates directly online would attempt to connect and then time out and shut down. When I got to the end of the federal form I could not download the updates to check the form for accuracy nor proceed further. There was no way to bypass the update. After OVER 4 hours of aggravation the download for some reason installed after the fourth manual update attempt. Online help was useless. If it wasn't for the efficiency of the actual tax prep I would have given this the lowest rating possible. Maybe it is time to make a change in programs next year..
Date published: 2021-05-13
Rated 3 out of 5 by from No longer a product I will use I have used Turbo Tax for years, and struggled because, as a military spouse, I have to purchase a hard disk copy in order to file separately for my husband (a Texas resident) and myself (a Virginia resident). I put up with that for a while until this year. I spend days pestering my kids to get all their tuition forms. Finally got them entered after lots of family frustration and drama. In the end? We couldn't even claim the exemption because we made too much money. A complete waste of hours of time.
Date published: 2021-05-13
Rated 4 out of 5 by from download works better than CD Thanks Turbo Tax ! I did have a problem with the CD version.
Date published: 2021-05-13
Rated 4 out of 5 by from Easy! Easy to navigate. Sometimes questions would repeat, but overall very easy
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1503