TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Turbotax could do better I would approve of their company if they didn't lobby against making taxes simpler for everyone. That said, yeah, they pretty much leave us without options :) Way to capture the market. Thanks.
Date published: 2021-05-11
Rated 5 out of 5 by from They are the best product out there. The program is very friendly user. The best program to work with in this time of technology. All the hints are there, just have to put the correct data and you are done. I just love it.
Date published: 2021-05-11
Rated 5 out of 5 by from TurboTax Really made it easy for me again! Long-time customers and continue to enjoy how they improve their products and user experience.
Date published: 2021-05-11
Rated 1 out of 5 by from IMPORTANT -- Software Error There is a software error with the 2019 and 2020 versions of TurboTax Premier. Values entered for "State and Local Refunds on Form 1099-G" are NOT being transferred onto the Form 1040 (Schedule 1 - Part 1 - Line 1). This results in your taxable income being off by the refund amount, something that the IRS is more than happy to point out to you. TurboTax needs to send out a notice to all registered users to manually make the change to their 1040 and rush out a fix ASAP.
Date published: 2021-05-11
Rated 5 out of 5 by from So User Friendly I Didn't Need an Accountant! I was afraid I'd have to use an accountant this year because of the early withdrawal of a 401K and new Disabily Social Security Income. In addition, I had to quit working, so also withdrew my pension to have enough to live on. Even so, the process was clear and easy enough for me to file online with Turbotax. This saved me the $200.00 fee that would have been charged by my local accountant. I especially appreciate the ability to look at and edit info before submitting. Found out my out of state purchases were already taxed, so ammended that field and donated the savings. Very Grateful to have discovered this site!
Date published: 2021-05-11
Rated 5 out of 5 by from Efficient and easy Have a hard time executing the filing..............
Date published: 2021-05-11
Rated 2 out of 5 by from Worst year yet. I opted to pay extra mid filing (you may not back out once you choose the upgrade) for deluxe CPA Live assistance. I tried to call, nothing, tried to have them call me, nothing.. tried the live text chat, all I got were ridiculous canned responses that never answered my basic questions. Im furious to have paid more and googled did a better job answering my questions. I want my deluxe money back, and would love an actual answer to my questions.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax is easy & fast I followed the instruction, answered all question, and was done in no time.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax 2020 Marion was very thorough and she made me feel comfortable talking to her.
Date published: 2021-05-11
Rated 4 out of 5 by from Not Scary Scary at first but was quite easy to navigate. A real person was a phone call away. I will be using turbo tax next tax season. Thank you.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1499
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbotax could do better I would approve of their company if they didn't lobby against making taxes simpler for everyone. That said, yeah, they pretty much leave us without options :) Way to capture the market. Thanks.
Date published: 2021-05-11
Rated 5 out of 5 by from They are the best product out there. The program is very friendly user. The best program to work with in this time of technology. All the hints are there, just have to put the correct data and you are done. I just love it.
Date published: 2021-05-11
Rated 5 out of 5 by from TurboTax Really made it easy for me again! Long-time customers and continue to enjoy how they improve their products and user experience.
Date published: 2021-05-11
Rated 1 out of 5 by from IMPORTANT -- Software Error There is a software error with the 2019 and 2020 versions of TurboTax Premier. Values entered for "State and Local Refunds on Form 1099-G" are NOT being transferred onto the Form 1040 (Schedule 1 - Part 1 - Line 1). This results in your taxable income being off by the refund amount, something that the IRS is more than happy to point out to you. TurboTax needs to send out a notice to all registered users to manually make the change to their 1040 and rush out a fix ASAP.
Date published: 2021-05-11
Rated 5 out of 5 by from So User Friendly I Didn't Need an Accountant! I was afraid I'd have to use an accountant this year because of the early withdrawal of a 401K and new Disabily Social Security Income. In addition, I had to quit working, so also withdrew my pension to have enough to live on. Even so, the process was clear and easy enough for me to file online with Turbotax. This saved me the $200.00 fee that would have been charged by my local accountant. I especially appreciate the ability to look at and edit info before submitting. Found out my out of state purchases were already taxed, so ammended that field and donated the savings. Very Grateful to have discovered this site!
Date published: 2021-05-11
Rated 5 out of 5 by from Efficient and easy Have a hard time executing the filing..............
Date published: 2021-05-11
Rated 2 out of 5 by from Worst year yet. I opted to pay extra mid filing (you may not back out once you choose the upgrade) for deluxe CPA Live assistance. I tried to call, nothing, tried to have them call me, nothing.. tried the live text chat, all I got were ridiculous canned responses that never answered my basic questions. Im furious to have paid more and googled did a better job answering my questions. I want my deluxe money back, and would love an actual answer to my questions.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax is easy & fast I followed the instruction, answered all question, and was done in no time.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax 2020 Marion was very thorough and she made me feel comfortable talking to her.
Date published: 2021-05-11
Rated 4 out of 5 by from Not Scary Scary at first but was quite easy to navigate. A real person was a phone call away. I will be using turbo tax next tax season. Thank you.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1499