TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Turbo tax error IND-031-04 I had to call twice to resolve a rejected fed and state tax return because of an AGI issue with my 2019 tax return. I still do not have a resolution. I should get a full refund for the wasted time I have spent without resolution of this issue. The error is IND-031-04
Date published: 2021-03-01
Rated 4 out of 5 by from Very helpful and easy to use! I've been using Taxact for the last couple years and decided to try Turbo Tax this year after having a ton of problems with Taxact. Turbo Tax is AMAZING! It's so easy to use and so helpful. I did have a problem with one part of my return and the wait times were super long. The first person I got connected to via Live Chat immediately ended the chat when I described my problem, I was already frustrated and that just made things worse. If it hadn't been for those issues I would have given it five stars. Overall good experience though.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax 2020 Thank you for a fast and easy process. Thank you for providing this for tax return citizens.
Date published: 2021-03-01
Rated 5 out of 5 by from Another years taxes done simply and quick This is my 8th year using Turbo Tax and it gets easier each year! It retrieves last years info and cuts down on how much I need to enter. It doesn't take long (only 3 hours) to input any new data it needs (definitely have all your forms on hand before you start). Only made one error and the software caught it, told me what to do to fix it (HELP is the way to go). Now it's all finished AND filed!
Date published: 2021-03-01
Rated 5 out of 5 by from Love how easy Turbotax is I love how easy to use TurboTax is. This is my 10th year using their product and I have absolutely no complaints. There is options that tailor to any level user for simple personal returns or more advanced requirements. Their team of specialist is always there to assist.
Date published: 2021-03-01
Rated 5 out of 5 by from turbotax works there were a few hiccups,but they were finally fixed.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is awesome Very user friendly. I could never have done this by myself
Date published: 2021-03-01
Rated 5 out of 5 by from Makes Filing Taxes so Easy! I've been using Turbo Tax for many years. The tool checks everything and makes filing super easy.
Date published: 2021-03-01
Rated 5 out of 5 by from Third Year This is the third year I have TurboTax. It is fairly easy to use, a few go back and go overs, but everything works out just fine. Beats trying to do it myself and using a tax preparer is very expensive. TurboTax is a Godsend for me.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy and reliable I had a slightly more complicated return this year, which bumped me out of the free status, though I did get a price break on the upgrade. Forget getting thru to customer service on the phone, the online chat was quicker though of course best for basic, simple questions. I'm not sure the "customer protection plan" is worth the $30 though.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1497
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbo tax error IND-031-04 I had to call twice to resolve a rejected fed and state tax return because of an AGI issue with my 2019 tax return. I still do not have a resolution. I should get a full refund for the wasted time I have spent without resolution of this issue. The error is IND-031-04
Date published: 2021-03-01
Rated 4 out of 5 by from Very helpful and easy to use! I've been using Taxact for the last couple years and decided to try Turbo Tax this year after having a ton of problems with Taxact. Turbo Tax is AMAZING! It's so easy to use and so helpful. I did have a problem with one part of my return and the wait times were super long. The first person I got connected to via Live Chat immediately ended the chat when I described my problem, I was already frustrated and that just made things worse. If it hadn't been for those issues I would have given it five stars. Overall good experience though.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax 2020 Thank you for a fast and easy process. Thank you for providing this for tax return citizens.
Date published: 2021-03-01
Rated 5 out of 5 by from Another years taxes done simply and quick This is my 8th year using Turbo Tax and it gets easier each year! It retrieves last years info and cuts down on how much I need to enter. It doesn't take long (only 3 hours) to input any new data it needs (definitely have all your forms on hand before you start). Only made one error and the software caught it, told me what to do to fix it (HELP is the way to go). Now it's all finished AND filed!
Date published: 2021-03-01
Rated 5 out of 5 by from Love how easy Turbotax is I love how easy to use TurboTax is. This is my 10th year using their product and I have absolutely no complaints. There is options that tailor to any level user for simple personal returns or more advanced requirements. Their team of specialist is always there to assist.
Date published: 2021-03-01
Rated 5 out of 5 by from turbotax works there were a few hiccups,but they were finally fixed.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is awesome Very user friendly. I could never have done this by myself
Date published: 2021-03-01
Rated 5 out of 5 by from Makes Filing Taxes so Easy! I've been using Turbo Tax for many years. The tool checks everything and makes filing super easy.
Date published: 2021-03-01
Rated 5 out of 5 by from Third Year This is the third year I have TurboTax. It is fairly easy to use, a few go back and go overs, but everything works out just fine. Beats trying to do it myself and using a tax preparer is very expensive. TurboTax is a Godsend for me.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy and reliable I had a slightly more complicated return this year, which bumped me out of the free status, though I did get a price break on the upgrade. Forget getting thru to customer service on the phone, the online chat was quicker though of course best for basic, simple questions. I'm not sure the "customer protection plan" is worth the $30 though.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1497