TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Try turbo tax, it might work for you Easy to file, easy to use. Should be considered by anyone filing single.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy and Accurate I have used Turbo Tax for over 10 years. Love the ease and accuracy of this method of filing my taxes.
Date published: 2021-02-28
Rated 5 out of 5 by from Thumbs up very smooth, keeps all my information from the previous years
Date published: 2021-02-28
Rated 4 out of 5 by from TurboTax is great Turbo Tax is easy to use and not very expensive. I highly recommend it.
Date published: 2021-02-28
Rated 2 out of 5 by from Too many unwanted surprises Was not able to use license code for a family. Reached out multiple times to support without resolution. Did not like being surprised at the end with $20 efile charge for Indiana state.
Date published: 2021-02-28
Rated 2 out of 5 by from Quirks in the system I found myself in "loops" within the system as I tried to navigate around.
Date published: 2021-02-28
Rated 5 out of 5 by from VERY EASY TO USE HAD A QUESTION ABOIT MY STATE TAXES. AMBER HELPED ME TO UNDERSTAND THE NUMBERS
Date published: 2021-02-28
Rated 5 out of 5 by from Tax Prep Way to go I used to buy my TurboTax software at Costco for the added benefits but after being stuck in a loop of loading the CD back to uninstall and reinstall when launching I finally gave up. I bought it online and paid AGAIN which sucks but doing it online works just fine and I'm satisfied with everything except paying twice. The disappointment is that I tried emailing but got no response. Just have to decide if I want Costco to refund my disc cost. I heard if you return too much you can get booted out of membership. Overall, I am a huge fan of TurboTax. I appreciate the step-by-step walk throughs, clear directions, define the scope of what will be happening. It really lessens the stress and anxiety related to tax filing. I tried the IRS site preparation while I was having trouble loading Turbo. It's probably fine for simple and straight forward returns but I had a qualified funds rollover with a partial withdrawal and it was too stressful with the messages I was getting! I think buying the service twice is a huge testament. Next year, of course, I'll go directly to the online program.
Date published: 2021-02-28
Rated 5 out of 5 by from Very Helpful Easy to use and provided me with peace of mind. The representative I spoke to for advice was courteous and professional.
Date published: 2021-02-28
Rated 3 out of 5 by from Program needs improvement But live support, Great! You can't really pick-up where you left off!When you stop or get "Timed out"-You should be able to pick up from Exactly where you left off. (The exact page!) Many times I have to search for that page-as I seldom get brought directly back because of it's unique tax situation. Also, many times towards the end, I was stuck in a loop of the same questions being asked without the program moving forward.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1487
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Try turbo tax, it might work for you Easy to file, easy to use. Should be considered by anyone filing single.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy and Accurate I have used Turbo Tax for over 10 years. Love the ease and accuracy of this method of filing my taxes.
Date published: 2021-02-28
Rated 5 out of 5 by from Thumbs up very smooth, keeps all my information from the previous years
Date published: 2021-02-28
Rated 4 out of 5 by from TurboTax is great Turbo Tax is easy to use and not very expensive. I highly recommend it.
Date published: 2021-02-28
Rated 2 out of 5 by from Too many unwanted surprises Was not able to use license code for a family. Reached out multiple times to support without resolution. Did not like being surprised at the end with $20 efile charge for Indiana state.
Date published: 2021-02-28
Rated 2 out of 5 by from Quirks in the system I found myself in "loops" within the system as I tried to navigate around.
Date published: 2021-02-28
Rated 5 out of 5 by from VERY EASY TO USE HAD A QUESTION ABOIT MY STATE TAXES. AMBER HELPED ME TO UNDERSTAND THE NUMBERS
Date published: 2021-02-28
Rated 5 out of 5 by from Tax Prep Way to go I used to buy my TurboTax software at Costco for the added benefits but after being stuck in a loop of loading the CD back to uninstall and reinstall when launching I finally gave up. I bought it online and paid AGAIN which sucks but doing it online works just fine and I'm satisfied with everything except paying twice. The disappointment is that I tried emailing but got no response. Just have to decide if I want Costco to refund my disc cost. I heard if you return too much you can get booted out of membership. Overall, I am a huge fan of TurboTax. I appreciate the step-by-step walk throughs, clear directions, define the scope of what will be happening. It really lessens the stress and anxiety related to tax filing. I tried the IRS site preparation while I was having trouble loading Turbo. It's probably fine for simple and straight forward returns but I had a qualified funds rollover with a partial withdrawal and it was too stressful with the messages I was getting! I think buying the service twice is a huge testament. Next year, of course, I'll go directly to the online program.
Date published: 2021-02-28
Rated 5 out of 5 by from Very Helpful Easy to use and provided me with peace of mind. The representative I spoke to for advice was courteous and professional.
Date published: 2021-02-28
Rated 3 out of 5 by from Program needs improvement But live support, Great! You can't really pick-up where you left off!When you stop or get "Timed out"-You should be able to pick up from Exactly where you left off. (The exact page!) Many times I have to search for that page-as I seldom get brought directly back because of it's unique tax situation. Also, many times towards the end, I was stuck in a loop of the same questions being asked without the program moving forward.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1487