TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Last year This will be my last year using Turbotax. It seems like the fee keeps increasing. It also has become confusing. Along with the constant cross selling which is very annoying.
Date published: 2021-05-11
Rated 5 out of 5 by from One improvement woulld make Turbo Tax even better Contributions of tangible items: give us a description "actual cost" rather than having us select from either "catalog" or "comparable sales", neither of which is entirely accurate. We purchase stuffed animals for one charity, canned foods for another, and donate pet medications, pet food and supplies to another. For each, we have receipts of the actual cost.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax Business I'm a primary a Mac User. I have to keep a Vaio Computer handy just for my S-Corp tax return.
Date published: 2021-05-11
Rated 5 out of 5 by from So grateful!!! Due to using paid family leave last year, I had to submit info from a 1099-misc form. Unfortunately it took me down a rabbit hole which lead it to being designated as income for a self employed business. And that spiraled out of control... had to call on 4 separate occaissions, and FINALLY the 4th assistant got it right!! Annoying, but still grateful I'd upgraded to live assist if needed... it was worth every penny, as I would have never navigated my way out to make the corrections. THANK YOU!!!!
Date published: 2021-05-11
Rated 5 out of 5 by from 2020 Turbo Tax Premier is a good product 2020 Turbo Tax Premier is a good product for filing your Federal and State Income Tax Returns
Date published: 2021-05-11
Rated 5 out of 5 by from Turbotax is Great and Eve is a true expert I was stuck while filing out my return, I called turbotax for help and a tax expert by the name of Eve in California called me back within 1 minute and walked me through what needed to be done.
Date published: 2021-05-11
Rated 1 out of 5 by from Same Bad Experience I stopped using TurboTax because every year it charged me to file a state return and then told me I couldn't file a state return for some reason or another. That is something they knew before they charged me. I decided to give it another try because Taxact Online is no picnic either. Again, my return was allegedly all set for efiling when I paid, but then rejected.
Date published: 2021-05-11
Rated 5 out of 5 by from Great and intuitive user experience Turbotax didn't feel overwhelming at all. It had everything well-explained with just enough text at every prompt. 5/5
Date published: 2021-05-11
Rated 4 out of 5 by from Gets the job done. Occasionally confusing as to what to input, but mostly clear. You can call and get help.
Date published: 2021-05-11
Rated 1 out of 5 by from Riddled with upsells On every other page or so I had to decline the same upsells. I was offered "MAX" like 9 times while filing.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1487
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Last year This will be my last year using Turbotax. It seems like the fee keeps increasing. It also has become confusing. Along with the constant cross selling which is very annoying.
Date published: 2021-05-11
Rated 5 out of 5 by from One improvement woulld make Turbo Tax even better Contributions of tangible items: give us a description "actual cost" rather than having us select from either "catalog" or "comparable sales", neither of which is entirely accurate. We purchase stuffed animals for one charity, canned foods for another, and donate pet medications, pet food and supplies to another. For each, we have receipts of the actual cost.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax Business I'm a primary a Mac User. I have to keep a Vaio Computer handy just for my S-Corp tax return.
Date published: 2021-05-11
Rated 5 out of 5 by from So grateful!!! Due to using paid family leave last year, I had to submit info from a 1099-misc form. Unfortunately it took me down a rabbit hole which lead it to being designated as income for a self employed business. And that spiraled out of control... had to call on 4 separate occaissions, and FINALLY the 4th assistant got it right!! Annoying, but still grateful I'd upgraded to live assist if needed... it was worth every penny, as I would have never navigated my way out to make the corrections. THANK YOU!!!!
Date published: 2021-05-11
Rated 5 out of 5 by from 2020 Turbo Tax Premier is a good product 2020 Turbo Tax Premier is a good product for filing your Federal and State Income Tax Returns
Date published: 2021-05-11
Rated 5 out of 5 by from Turbotax is Great and Eve is a true expert I was stuck while filing out my return, I called turbotax for help and a tax expert by the name of Eve in California called me back within 1 minute and walked me through what needed to be done.
Date published: 2021-05-11
Rated 1 out of 5 by from Same Bad Experience I stopped using TurboTax because every year it charged me to file a state return and then told me I couldn't file a state return for some reason or another. That is something they knew before they charged me. I decided to give it another try because Taxact Online is no picnic either. Again, my return was allegedly all set for efiling when I paid, but then rejected.
Date published: 2021-05-11
Rated 5 out of 5 by from Great and intuitive user experience Turbotax didn't feel overwhelming at all. It had everything well-explained with just enough text at every prompt. 5/5
Date published: 2021-05-11
Rated 4 out of 5 by from Gets the job done. Occasionally confusing as to what to input, but mostly clear. You can call and get help.
Date published: 2021-05-11
Rated 1 out of 5 by from Riddled with upsells On every other page or so I had to decline the same upsells. I was offered "MAX" like 9 times while filing.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1487