TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Good. Even Better for FREE Straight for and easy enough to use for a beginner.
Date published: 2022-04-17
Rated 1 out of 5 by from This year it was more difficult than ever before Teh product did not have the usual advice and compariosn the rest of the nation. The product did not have the usual aufdit predictions or ability to upload turbo tax file with the .tax extension on the file. I lost my entire 2021 file and had to input it all back manually on the last day before it was due and no online experst could help
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is awesome! Easy to use application and live chat assistance was friendly....very helpful.
Date published: 2022-04-17
Rated 5 out of 5 by from i was at my end with is and ms monica help me out i had a wonder agent helping me on these taxes..she was above nice she took her time to help me..and her customer service was outstand
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is great Turbo Tax was easy to use and has been accurate for my taxes
Date published: 2022-04-17
Rated 5 out of 5 by from I love Turbo Tax! Turbo Tax is one of the best products on the market. I have been using them for over 5 years and it makes my life easier. Feel confident doing my taxes when using the products they offer.
Date published: 2022-04-17
Rated 2 out of 5 by from Really glitchy and poor this year. I have used TurboTax for 10 years. This year, preparing 3 returns, saving regularly, when I created the second return, the software erased all my W2 information from my first and entirely different file - unrecoverable by any means. Very frustrating. Managed to re-input the data and file, but it was an awful experience.
Date published: 2022-04-17
Rated 4 out of 5 by from Good but still annoying to file. Overall - the app continues to be good at leading through the process with appropriate snippets of help / descriptions. Suggestions: 1. There should be option to file a comment at the exact spot - "I don't understand this because of x y and z, or this isn't clear" 2. It was not clear to us the difference in standard vs itemize deductions for 2021 - it would be nice to see the calcs for both next to each other. We had to switch the choice to itemized then go back and fourth to see what it would have done for that path. No clear explanation on differences in tax changes between 2020 and 2021. 3. Another year where you have to enter to your bank information and driver license for direct deposit when filling. So annoying - the app has all your private information in tax info but it won't carry forward this information from the previous year? The filing process should be a couple clicks to verify then done. No more then 20 seconds assuming the info was provided the previous year. 4. The cost to e-File for the state feels like it is taking advantage of the user.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is GREAT!!! We’ve been using TurboTax for years! We love that it’s so easy to understand and they walk you through everything! The free edition is so awesome considering how much it can cost to file in other ways!
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax is Great Turbotax is very helpful. It always ask the right questions
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1460
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good. Even Better for FREE Straight for and easy enough to use for a beginner.
Date published: 2022-04-17
Rated 1 out of 5 by from This year it was more difficult than ever before Teh product did not have the usual advice and compariosn the rest of the nation. The product did not have the usual aufdit predictions or ability to upload turbo tax file with the .tax extension on the file. I lost my entire 2021 file and had to input it all back manually on the last day before it was due and no online experst could help
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is awesome! Easy to use application and live chat assistance was friendly....very helpful.
Date published: 2022-04-17
Rated 5 out of 5 by from i was at my end with is and ms monica help me out i had a wonder agent helping me on these taxes..she was above nice she took her time to help me..and her customer service was outstand
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is great Turbo Tax was easy to use and has been accurate for my taxes
Date published: 2022-04-17
Rated 5 out of 5 by from I love Turbo Tax! Turbo Tax is one of the best products on the market. I have been using them for over 5 years and it makes my life easier. Feel confident doing my taxes when using the products they offer.
Date published: 2022-04-17
Rated 2 out of 5 by from Really glitchy and poor this year. I have used TurboTax for 10 years. This year, preparing 3 returns, saving regularly, when I created the second return, the software erased all my W2 information from my first and entirely different file - unrecoverable by any means. Very frustrating. Managed to re-input the data and file, but it was an awful experience.
Date published: 2022-04-17
Rated 4 out of 5 by from Good but still annoying to file. Overall - the app continues to be good at leading through the process with appropriate snippets of help / descriptions. Suggestions: 1. There should be option to file a comment at the exact spot - "I don't understand this because of x y and z, or this isn't clear" 2. It was not clear to us the difference in standard vs itemize deductions for 2021 - it would be nice to see the calcs for both next to each other. We had to switch the choice to itemized then go back and fourth to see what it would have done for that path. No clear explanation on differences in tax changes between 2020 and 2021. 3. Another year where you have to enter to your bank information and driver license for direct deposit when filling. So annoying - the app has all your private information in tax info but it won't carry forward this information from the previous year? The filing process should be a couple clicks to verify then done. No more then 20 seconds assuming the info was provided the previous year. 4. The cost to e-File for the state feels like it is taking advantage of the user.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is GREAT!!! We’ve been using TurboTax for years! We love that it’s so easy to understand and they walk you through everything! The free edition is so awesome considering how much it can cost to file in other ways!
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax is Great Turbotax is very helpful. It always ask the right questions
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1460