TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Really glitchy and poor this year. I have used TurboTax for 10 years. This year, preparing 3 returns, saving regularly, when I created the second return, the software erased all my W2 information from my first and entirely different file - unrecoverable by any means. Very frustrating. Managed to re-input the data and file, but it was an awful experience.
Date published: 2022-04-17
Rated 4 out of 5 by from Good but still annoying to file. Overall - the app continues to be good at leading through the process with appropriate snippets of help / descriptions. Suggestions: 1. There should be option to file a comment at the exact spot - "I don't understand this because of x y and z, or this isn't clear" 2. It was not clear to us the difference in standard vs itemize deductions for 2021 - it would be nice to see the calcs for both next to each other. We had to switch the choice to itemized then go back and fourth to see what it would have done for that path. No clear explanation on differences in tax changes between 2020 and 2021. 3. Another year where you have to enter to your bank information and driver license for direct deposit when filling. So annoying - the app has all your private information in tax info but it won't carry forward this information from the previous year? The filing process should be a couple clicks to verify then done. No more then 20 seconds assuming the info was provided the previous year. 4. The cost to e-File for the state feels like it is taking advantage of the user.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is GREAT!!! We’ve been using TurboTax for years! We love that it’s so easy to understand and they walk you through everything! The free edition is so awesome considering how much it can cost to file in other ways!
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax is Great Turbotax is very helpful. It always ask the right questions
Date published: 2022-04-17
Rated 3 out of 5 by from Needs help * Some of the information links are not very helpful. It would be nice if a weblink to additional information was included. * My Maryland state taxes wanted information about the source (US or foreign) of capital gains. The amount didn't match values from the 1099B. It would be nice to have additional detail as to which accounts/values resulted in the amount in question. * The layout for 1099 INT/DIV seems logical, but it is frustrating to have to go back and forth between the different sections when trying to work through the return. It would be nice to have all accounts shown with sub-sections for INT, DIV, B, etc.
Date published: 2022-04-17
Rated 5 out of 5 by from Also invest in TurboTax Audit Defense! I have used Turbo tax for more than 10 years. It is time saving and still covers every item you need to answer. I use Turbo Tax Home and & Business because of my small eBay internet store "Baubles by Becky" Last year I made a big mistake by not getting the audit coverage. That's like a green light for IRS. Won't happen again.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax Makes Filing Easy Breezy I was having the worst time working with the Cash App taxes, particularly with reports dealing with cryptocurrency. I switched over and started filing with TurboTax and the process was so much more informative, and easier to work through. I definitely feel confident having filed my taxes now, thanks to Turbo Tax!
Date published: 2022-04-17
Rated 5 out of 5 by from Great experience Live support was very helpful and patient with me asking questions. Directed me where to find the information that was needed. Thank You!!!
Date published: 2022-04-17
Rated 5 out of 5 by from Great, simple, easy to use I used free file. It is easy and simple. Once you use it year after year, they can already find and fill out half of the info.
Date published: 2022-04-17
Rated 5 out of 5 by from simplicity It's simple to use and it gets easier to use every year
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1458
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Really glitchy and poor this year. I have used TurboTax for 10 years. This year, preparing 3 returns, saving regularly, when I created the second return, the software erased all my W2 information from my first and entirely different file - unrecoverable by any means. Very frustrating. Managed to re-input the data and file, but it was an awful experience.
Date published: 2022-04-17
Rated 4 out of 5 by from Good but still annoying to file. Overall - the app continues to be good at leading through the process with appropriate snippets of help / descriptions. Suggestions: 1. There should be option to file a comment at the exact spot - "I don't understand this because of x y and z, or this isn't clear" 2. It was not clear to us the difference in standard vs itemize deductions for 2021 - it would be nice to see the calcs for both next to each other. We had to switch the choice to itemized then go back and fourth to see what it would have done for that path. No clear explanation on differences in tax changes between 2020 and 2021. 3. Another year where you have to enter to your bank information and driver license for direct deposit when filling. So annoying - the app has all your private information in tax info but it won't carry forward this information from the previous year? The filing process should be a couple clicks to verify then done. No more then 20 seconds assuming the info was provided the previous year. 4. The cost to e-File for the state feels like it is taking advantage of the user.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is GREAT!!! We’ve been using TurboTax for years! We love that it’s so easy to understand and they walk you through everything! The free edition is so awesome considering how much it can cost to file in other ways!
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax is Great Turbotax is very helpful. It always ask the right questions
Date published: 2022-04-17
Rated 3 out of 5 by from Needs help * Some of the information links are not very helpful. It would be nice if a weblink to additional information was included. * My Maryland state taxes wanted information about the source (US or foreign) of capital gains. The amount didn't match values from the 1099B. It would be nice to have additional detail as to which accounts/values resulted in the amount in question. * The layout for 1099 INT/DIV seems logical, but it is frustrating to have to go back and forth between the different sections when trying to work through the return. It would be nice to have all accounts shown with sub-sections for INT, DIV, B, etc.
Date published: 2022-04-17
Rated 5 out of 5 by from Also invest in TurboTax Audit Defense! I have used Turbo tax for more than 10 years. It is time saving and still covers every item you need to answer. I use Turbo Tax Home and & Business because of my small eBay internet store "Baubles by Becky" Last year I made a big mistake by not getting the audit coverage. That's like a green light for IRS. Won't happen again.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax Makes Filing Easy Breezy I was having the worst time working with the Cash App taxes, particularly with reports dealing with cryptocurrency. I switched over and started filing with TurboTax and the process was so much more informative, and easier to work through. I definitely feel confident having filed my taxes now, thanks to Turbo Tax!
Date published: 2022-04-17
Rated 5 out of 5 by from Great experience Live support was very helpful and patient with me asking questions. Directed me where to find the information that was needed. Thank You!!!
Date published: 2022-04-17
Rated 5 out of 5 by from Great, simple, easy to use I used free file. It is easy and simple. Once you use it year after year, they can already find and fill out half of the info.
Date published: 2022-04-17
Rated 5 out of 5 by from simplicity It's simple to use and it gets easier to use every year
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1458