TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from CANT FILE Everything worked fine until time to file, now they can't get my docusign to file, I have tried two computers and a cell phone...
Date published: 2021-05-13
Rated 5 out of 5 by from Made My Life Easier I've used Turbo tax for several years and have bee happy but this year they exceeded my expectations. I needed to have them call me several times with various questions, they were helpful very courteous and kind. Gave me confidence!
Date published: 2021-05-13
Rated 5 out of 5 by from I love it! Intuit has gamified taxes! So easy. Between the easy, intuitive interface and expert help, it has never been this easy to complete taxes before!
Date published: 2021-05-13
Rated 3 out of 5 by from Average I have used Turbo Tax in the past, with no problem. This year I chose to E-file and it asked for a credit card. An old credit card came up, that is no longer active. I was on the phone with 5 representatives, and was never able to add a new credit card. I finally signed in as a guest and entered the new credit card. The return came back marked as rejected, reportedly because a bad PIN was entered, but there was no step in the process, where it asked for a PIN. I am very disappointed that it is next to impossible to add a new credit card for billing.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax is fast Fast and helpful simple to use. Appropriate for most tax payers.
Date published: 2021-05-13
Rated 4 out of 5 by from turbotax is my way to go. Good format to follow and identifies any errors along the way.
Date published: 2021-05-13
Rated 5 out of 5 by from Great program I have always used turbo tax and over the years I have seen the program get better. I am comfortable using TT for my taxes.
Date published: 2021-05-13
Rated 4 out of 5 by from Timely filing and expert advise with some issues I have been using turbo tax for sometime and have been filing taxes on timely basis. This time as well I didn't have any issue except one which was taken care of. I wanted to file my taxes using full service feature, but my CPA left right before I wanted to file the taxes. I was given a new CPA but that meant I had to go over all the documents with them again. I liked that the new CPA got the ball rolling fairly quickly but I do want to mention the initial frustration that was caused due to the issue with original CPA.
Date published: 2021-05-13
Rated 2 out of 5 by from not impressed Didn't upload W2 or my 1098 from web or desktop. Had to input everything by hand. I was supposed to get a $20 discount after going thru USAA and that didn't happen either
Date published: 2021-05-13
Rated 5 out of 5 by from Love Turbo Tax I love Turbo Tax. I have used it for years and every year they improve and make it easier.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1458
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from CANT FILE Everything worked fine until time to file, now they can't get my docusign to file, I have tried two computers and a cell phone...
Date published: 2021-05-13
Rated 5 out of 5 by from Made My Life Easier I've used Turbo tax for several years and have bee happy but this year they exceeded my expectations. I needed to have them call me several times with various questions, they were helpful very courteous and kind. Gave me confidence!
Date published: 2021-05-13
Rated 5 out of 5 by from I love it! Intuit has gamified taxes! So easy. Between the easy, intuitive interface and expert help, it has never been this easy to complete taxes before!
Date published: 2021-05-13
Rated 3 out of 5 by from Average I have used Turbo Tax in the past, with no problem. This year I chose to E-file and it asked for a credit card. An old credit card came up, that is no longer active. I was on the phone with 5 representatives, and was never able to add a new credit card. I finally signed in as a guest and entered the new credit card. The return came back marked as rejected, reportedly because a bad PIN was entered, but there was no step in the process, where it asked for a PIN. I am very disappointed that it is next to impossible to add a new credit card for billing.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax is fast Fast and helpful simple to use. Appropriate for most tax payers.
Date published: 2021-05-13
Rated 4 out of 5 by from turbotax is my way to go. Good format to follow and identifies any errors along the way.
Date published: 2021-05-13
Rated 5 out of 5 by from Great program I have always used turbo tax and over the years I have seen the program get better. I am comfortable using TT for my taxes.
Date published: 2021-05-13
Rated 4 out of 5 by from Timely filing and expert advise with some issues I have been using turbo tax for sometime and have been filing taxes on timely basis. This time as well I didn't have any issue except one which was taken care of. I wanted to file my taxes using full service feature, but my CPA left right before I wanted to file the taxes. I was given a new CPA but that meant I had to go over all the documents with them again. I liked that the new CPA got the ball rolling fairly quickly but I do want to mention the initial frustration that was caused due to the issue with original CPA.
Date published: 2021-05-13
Rated 2 out of 5 by from not impressed Didn't upload W2 or my 1098 from web or desktop. Had to input everything by hand. I was supposed to get a $20 discount after going thru USAA and that didn't happen either
Date published: 2021-05-13
Rated 5 out of 5 by from Love Turbo Tax I love Turbo Tax. I have used it for years and every year they improve and make it easier.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1458