TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from I like Turbo Tax Ive been using the program for 15+ years and never had a problem.
Date published: 2021-05-13
Rated 1 out of 5 by from Poor service, poor product I was unable to use the free file version due to bug in the software on a form. I was unable to complete the form completely in the free version. I was told I had to pay $80 for the deluxe version. I did and was able to fix the issue after over 2 hours on the phone with support and customer service. Then I was about to file my return and was forced to pay $25 to do the e-file even though it was included in the deluxe version and in previous free versions. Now Intuit won't give me my money back. Very poor product and service.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax is great Turbo Tax is great just took a little time, but it's over all very simple to answer some questions :)
Date published: 2021-05-13
Rated 1 out of 5 by from Not satisfied with the full service experienc I am not satisfied with the full service premier at all and feel I didn't receive the service I paid for. A couple reasons: 1. The first tax accountant was not responsive at all. It took 2-3 days for him to reply message and just completely disappeared at the end, which was frustrating because the only way to talk to him is through the website message box. If he didn't respond, then there's nothing I could do. This has caused a huge delay in my tax return and I almost couldn't make it. If I paid for premier service, this just feels terrible. 2. It took me 3 calls to the TurboTax customer service to find a replacement solution for a new tax expert. The customer service agents were not able to quickly identify why the tax expert was super slow and it's frustrating that I had to call several times to get it resolved. Again, doesn't match the premier service. 3. After tax expert replacement, the new tax expert has been helpful, but also we had a lot of technical issues during the process, e.g. when we were reviewing the tax, she couldn't see the forms and we had to switch login multiple times for us to collaborate, which was super frustrating and wasted a lot of time. I also couldn't see any detailed forms at all (I also input a lot of information in my tax return previously), so I had to ask her to share documents and screenshots with me to be able to push things forward. This is really difficult to work with, especially the part that I don't have any visibility to the progress and tax forms. I chose premier service because I wanted to save some time in tax filing, but I ended up spending more time dealing with all the difficulties and inconvenience, which is not I expected.
Date published: 2021-05-13
Rated 5 out of 5 by from easy okay, quick and easy just wish i would of had more deductions
Date published: 2021-05-13
Rated 5 out of 5 by from Quick Easy been using for years, online help! using it for years, really improves year after year!
Date published: 2021-05-13
Rated 5 out of 5 by from Awesome Great experience all around good service turbo tax is awesome
Date published: 2021-05-13
Rated 1 out of 5 by from TurboTax sucks I wanted to take standard decuction for Feds and itemize for state, and turbotax would not allow it, even though California uses quite different rules currently. I spoke to two help team members, neither could find a way for me to do what I wanted.
Date published: 2021-05-13
Rated 4 out of 5 by from Another year done! Like being able to trust everything verified. Wish would make it easier to determine upfront hurdle level for entering itemized deductions rather than wasting a lot of time entering details when the required deductions are much higher than I have and standard deduction is finally recommended.
Date published: 2021-05-13
Rated 4 out of 5 by from TurboTax is a reliable Tax Software Program. I have been using TurboTax for years to complete my personal tax returns. It appears to be well designed and thorough. My confidence is high in the output provided by this program.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1423
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I like Turbo Tax Ive been using the program for 15+ years and never had a problem.
Date published: 2021-05-13
Rated 1 out of 5 by from Poor service, poor product I was unable to use the free file version due to bug in the software on a form. I was unable to complete the form completely in the free version. I was told I had to pay $80 for the deluxe version. I did and was able to fix the issue after over 2 hours on the phone with support and customer service. Then I was about to file my return and was forced to pay $25 to do the e-file even though it was included in the deluxe version and in previous free versions. Now Intuit won't give me my money back. Very poor product and service.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax is great Turbo Tax is great just took a little time, but it's over all very simple to answer some questions :)
Date published: 2021-05-13
Rated 1 out of 5 by from Not satisfied with the full service experienc I am not satisfied with the full service premier at all and feel I didn't receive the service I paid for. A couple reasons: 1. The first tax accountant was not responsive at all. It took 2-3 days for him to reply message and just completely disappeared at the end, which was frustrating because the only way to talk to him is through the website message box. If he didn't respond, then there's nothing I could do. This has caused a huge delay in my tax return and I almost couldn't make it. If I paid for premier service, this just feels terrible. 2. It took me 3 calls to the TurboTax customer service to find a replacement solution for a new tax expert. The customer service agents were not able to quickly identify why the tax expert was super slow and it's frustrating that I had to call several times to get it resolved. Again, doesn't match the premier service. 3. After tax expert replacement, the new tax expert has been helpful, but also we had a lot of technical issues during the process, e.g. when we were reviewing the tax, she couldn't see the forms and we had to switch login multiple times for us to collaborate, which was super frustrating and wasted a lot of time. I also couldn't see any detailed forms at all (I also input a lot of information in my tax return previously), so I had to ask her to share documents and screenshots with me to be able to push things forward. This is really difficult to work with, especially the part that I don't have any visibility to the progress and tax forms. I chose premier service because I wanted to save some time in tax filing, but I ended up spending more time dealing with all the difficulties and inconvenience, which is not I expected.
Date published: 2021-05-13
Rated 5 out of 5 by from easy okay, quick and easy just wish i would of had more deductions
Date published: 2021-05-13
Rated 5 out of 5 by from Quick Easy been using for years, online help! using it for years, really improves year after year!
Date published: 2021-05-13
Rated 5 out of 5 by from Awesome Great experience all around good service turbo tax is awesome
Date published: 2021-05-13
Rated 1 out of 5 by from TurboTax sucks I wanted to take standard decuction for Feds and itemize for state, and turbotax would not allow it, even though California uses quite different rules currently. I spoke to two help team members, neither could find a way for me to do what I wanted.
Date published: 2021-05-13
Rated 4 out of 5 by from Another year done! Like being able to trust everything verified. Wish would make it easier to determine upfront hurdle level for entering itemized deductions rather than wasting a lot of time entering details when the required deductions are much higher than I have and standard deduction is finally recommended.
Date published: 2021-05-13
Rated 4 out of 5 by from TurboTax is a reliable Tax Software Program. I have been using TurboTax for years to complete my personal tax returns. It appears to be well designed and thorough. My confidence is high in the output provided by this program.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1423