TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Video chat help Even before I paid and filed, I had access to video chat help with an accountant who helped me with questions about the refunds. That way I felt comfortable that my taxes were correct before I had to pay anything.
Date published: 2022-04-17
Rated 5 out of 5 by from GREAT TOOL Step by step instructions were great and easy to follow
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is very easy to use. Turbo tax is a very easy to use, but very comprehensive software, that steps users through the various complexities of filing income taxes with easy to understand explanations for all kinds of different tax scenario's.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax Review The software was relatively easy to use. Don't know why I had to enter $0 for advance child support, since that subject doesn't affect us; possibly a bug.
Date published: 2022-04-17
Rated 2 out of 5 by from Turbotax is very helpful A lady named Barbara was awesome answering my questions and helping me. Very kind and helpful. Later when I was paying though I think I was overcharged but the lady helping me then I really couldn't understand that you can raise the charge after I start? I was so sick and tired and had to finish so I just paid and got done. It was confusing, I paid $132.00 to get a $31.00 return. I used you last year for free but you don't do that anymore. As much as I like your help I will have to change next year. I have very little money coming in, just disability and a small pension. Sorry to leave you.
Date published: 2022-04-17
Rated 5 out of 5 by from Quick & Helpful I had an issue with one small section - so I opted to have TurboTax call me. They called within 5 minutes and they helped me understand what to do in order to move forward with filing correctly. Very easy!
Date published: 2022-04-17
Rated 5 out of 5 by from Excellent as always I work in a couple of states, one that does not have an income tax. I find it all very confusing but TurboTax makes it easy. I've been using it for years now. I could not deal with the Georgia State return. TurboTax gives me confidence in the accuracy of my filings.
Date published: 2022-04-17
Rated 1 out of 5 by from A Nightmare to Install I spent 3 hours trying to get TurboTax to install on a machine. Neither the CD nor the downloaded files would execute - No error message I spent another hour finding that tons of people on the internet had the exact same problem. Several remedies were suggested,. NONE of them worked. Finally, in desperation, I gave up and ttried installing it on a different machine. On THAT one it instantly installed with no problem. What gives? There is NO WAY it should be THIS hard to install!!!!!!
Date published: 2022-04-17
Rated 1 out of 5 by from Turbotax is getting worse every single year A bug in Turbotax prevented me from e-filing because it couldn't tell that 155 was less then 300 in 12b... And the price is higher this year to boot.
Date published: 2022-04-17
Rated 1 out of 5 by from TERRIBLE SERVICE they boast about the service being free and here i am paying an additional 186 to file my taxes, turbo tax is awful and completely misleading
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1420
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Video chat help Even before I paid and filed, I had access to video chat help with an accountant who helped me with questions about the refunds. That way I felt comfortable that my taxes were correct before I had to pay anything.
Date published: 2022-04-17
Rated 5 out of 5 by from GREAT TOOL Step by step instructions were great and easy to follow
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is very easy to use. Turbo tax is a very easy to use, but very comprehensive software, that steps users through the various complexities of filing income taxes with easy to understand explanations for all kinds of different tax scenario's.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax Review The software was relatively easy to use. Don't know why I had to enter $0 for advance child support, since that subject doesn't affect us; possibly a bug.
Date published: 2022-04-17
Rated 2 out of 5 by from Turbotax is very helpful A lady named Barbara was awesome answering my questions and helping me. Very kind and helpful. Later when I was paying though I think I was overcharged but the lady helping me then I really couldn't understand that you can raise the charge after I start? I was so sick and tired and had to finish so I just paid and got done. It was confusing, I paid $132.00 to get a $31.00 return. I used you last year for free but you don't do that anymore. As much as I like your help I will have to change next year. I have very little money coming in, just disability and a small pension. Sorry to leave you.
Date published: 2022-04-17
Rated 5 out of 5 by from Quick & Helpful I had an issue with one small section - so I opted to have TurboTax call me. They called within 5 minutes and they helped me understand what to do in order to move forward with filing correctly. Very easy!
Date published: 2022-04-17
Rated 5 out of 5 by from Excellent as always I work in a couple of states, one that does not have an income tax. I find it all very confusing but TurboTax makes it easy. I've been using it for years now. I could not deal with the Georgia State return. TurboTax gives me confidence in the accuracy of my filings.
Date published: 2022-04-17
Rated 1 out of 5 by from A Nightmare to Install I spent 3 hours trying to get TurboTax to install on a machine. Neither the CD nor the downloaded files would execute - No error message I spent another hour finding that tons of people on the internet had the exact same problem. Several remedies were suggested,. NONE of them worked. Finally, in desperation, I gave up and ttried installing it on a different machine. On THAT one it instantly installed with no problem. What gives? There is NO WAY it should be THIS hard to install!!!!!!
Date published: 2022-04-17
Rated 1 out of 5 by from Turbotax is getting worse every single year A bug in Turbotax prevented me from e-filing because it couldn't tell that 155 was less then 300 in 12b... And the price is higher this year to boot.
Date published: 2022-04-17
Rated 1 out of 5 by from TERRIBLE SERVICE they boast about the service being free and here i am paying an additional 186 to file my taxes, turbo tax is awful and completely misleading
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1420