TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Read unbiased reviews from real TurboTax Deluxe customers. We’ll search 350+ deductions
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Rated 3 out of 5 by from It does the math. Needs to be updated. Entering docs are easy, ad it takes you through the process easily. Unfortunately, the newer part that verifies identity needs work. I have all the data they need (Federal ID etc...) and my info has not changed, yet my online submissions get rejected. I have to file by mail like I did 20 years ago.
Date published: 2023-04-18
Rated 5 out of 5 by from Great system Very Easy process. Turbo Tax explained everything clearly and made it easy.
Date published: 2023-04-18
Rated 1 out of 5 by from I hate Online vs. CD Product The online product is far less user friendly than the CD product with no access to forms and poor interface with Turbo Tax where they now want to charge for weak advice.
Date published: 2023-04-18
Rated 5 out of 5 by from Fast and Easy Great software that almost makes filing taxes fun !
Date published: 2023-04-18
Rated 2 out of 5 by from TurboTax is frustrating and NOT user friendly! Quit trying to sell me stuff. Why do you need my grandmother's shoe size?? Soooo many questions for a simple return. I JUST WANT TO FILE MY TAXES!
Date published: 2023-04-18
Rated 5 out of 5 by from Fastest and Easy I love using TurboTax because year after year it remembers my information and I just adjust numbers from previous years making my return seamless.
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and easy to navigate. Very easy to navigate and only took about 1 hour..
Date published: 2023-04-18
Rated 1 out of 5 by from Displeased with State Return I started my tax return. Several days later I learned from my sister about an state credit for a certain stock both she and I hold. She told me we need to file a certain schedule. I could not find the schedule I needed on Turbo Tax. I used the "help" feature. Little did I know that once I was put in touch with a live person on Turbo Tax, I was going to be charged for advice! I did not need advice, I only needed a form, which, by the way, it turns out Turbo Tax does not carry! So, I have to get the form from the state, fill it in by hand, make the credit adjustment on paper, and send that in to the state!!! How ridiculous is that! Plus I am charged for this "advice." So, then I thought since I have to fill out forms and do the math myself, I would not have Turbo file my state return. I would just fill out the state return myself and get the full credit up front and not pay Turbo for the state. It was too late. I was already bundled. Rather than getting charged again to take the state form off my bill, I just paid for the state and will file an amended return with the credit myself. I am never filing my state return via Turbo again. This is ridiculous.
Date published: 2023-04-18
Rated 5 out of 5 by from Live Help was amazing The live help i received was amazing, turbo tax eases my mind every year when filing
Date published: 2023-04-18
Rated 5 out of 5 by from I Love Turbo Tax! Easy to use! I feel confident with the return it helped me prepare!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1366
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It does the math. Needs to be updated. Entering docs are easy, ad it takes you through the process easily. Unfortunately, the newer part that verifies identity needs work. I have all the data they need (Federal ID etc...) and my info has not changed, yet my online submissions get rejected. I have to file by mail like I did 20 years ago.
Date published: 2023-04-18
Rated 5 out of 5 by from Great system Very Easy process. Turbo Tax explained everything clearly and made it easy.
Date published: 2023-04-18
Rated 1 out of 5 by from I hate Online vs. CD Product The online product is far less user friendly than the CD product with no access to forms and poor interface with Turbo Tax where they now want to charge for weak advice.
Date published: 2023-04-18
Rated 5 out of 5 by from Fast and Easy Great software that almost makes filing taxes fun !
Date published: 2023-04-18
Rated 2 out of 5 by from TurboTax is frustrating and NOT user friendly! Quit trying to sell me stuff. Why do you need my grandmother's shoe size?? Soooo many questions for a simple return. I JUST WANT TO FILE MY TAXES!
Date published: 2023-04-18
Rated 5 out of 5 by from Fastest and Easy I love using TurboTax because year after year it remembers my information and I just adjust numbers from previous years making my return seamless.
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and easy to navigate. Very easy to navigate and only took about 1 hour..
Date published: 2023-04-18
Rated 1 out of 5 by from Displeased with State Return I started my tax return. Several days later I learned from my sister about an state credit for a certain stock both she and I hold. She told me we need to file a certain schedule. I could not find the schedule I needed on Turbo Tax. I used the "help" feature. Little did I know that once I was put in touch with a live person on Turbo Tax, I was going to be charged for advice! I did not need advice, I only needed a form, which, by the way, it turns out Turbo Tax does not carry! So, I have to get the form from the state, fill it in by hand, make the credit adjustment on paper, and send that in to the state!!! How ridiculous is that! Plus I am charged for this "advice." So, then I thought since I have to fill out forms and do the math myself, I would not have Turbo file my state return. I would just fill out the state return myself and get the full credit up front and not pay Turbo for the state. It was too late. I was already bundled. Rather than getting charged again to take the state form off my bill, I just paid for the state and will file an amended return with the credit myself. I am never filing my state return via Turbo again. This is ridiculous.
Date published: 2023-04-18
Rated 5 out of 5 by from Live Help was amazing The live help i received was amazing, turbo tax eases my mind every year when filing
Date published: 2023-04-18
Rated 5 out of 5 by from I Love Turbo Tax! Easy to use! I feel confident with the return it helped me prepare!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1366