TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Easier each year and educates Really simple and guided. We've never been audited. As our income has increased and we began a business, it was invaluable in understanding what information to keep and why.
Date published: 2021-06-03
Rated 5 out of 5 by from Amazing System & OUTSTANDING customer Service!!! I've used TurboTax for a few years now & I can't rave enough about the ease of filing. The customer support is outstanding & I'm grateful that the cost is affordable! Thank you, Thank you, THANK YOU!!!! :)
Date published: 2021-06-03
Rated 3 out of 5 by from Total amount for payment to you not apparent I did not know I had to pay an extra $40.00 to have payment for withheld. I am having a problem realizing that I paid a total of $100.00 to electronically send my tax return to the IRS. I am almost 75 years old, on SS, thought I was going to pay $0 to $60 for simple return, and I do not have an extra $100 in by budget.
Date published: 2021-06-03
Rated 5 out of 5 by from TurboTax Live Expert was a HUGE Help! My TurboTax Live expert, Dawna, was a HUGE help with my IRA multiple rollovers and rollouts!
Date published: 2021-06-03
Rated 5 out of 5 by from Love TurboTax! I love that TurboTax asks you questions and then pre-fills the most common answers, and also that it tells you when something doesn't occur too often. I started renting out a property so my taxes were much more detailed, with many terms I was not familiar with. TT helped simplify it a great deal. The Net Loss concept was still a bit confusing, though, so I went up a level with my taxes and had a CPA review them, specifically that part. I wasn't sure where to look to see if the loss from last year was properly applied.
Date published: 2021-06-03
Rated 5 out of 5 by from TurboTax is GREAT I've been using TurboTax for over 25 years. Very user friendly and exact info.
Date published: 2021-06-03
Rated 5 out of 5 by from Exceptional Professional Service I received exceptional professional tax preparation service in a timely manner.
Date published: 2021-06-03
Rated 3 out of 5 by from Not bad, could be better What is the benefit of using a software that cost a lot without much customer service? This was my first time using for business and may be the last, due to lack of service attached to the product.
Date published: 2021-06-03
Rated 1 out of 5 by from Beware of downloading I have been using Turbo Tax since it was Parson's Technology, and have loved it every year that I have used it, no problems. I have always purchased a CD and installed it on my computer to use. This year I downloaded from Amazon to my new laptop. Everything was as usual until it came time to pay to file the state return. Came up with a blank screen, after two or three days of looking I found you have to lower the resolution of your display settings in order for it to work. After changing it the process worked.
Date published: 2021-06-03
Rated 5 out of 5 by from Amazing To Work With! My turbo Tax Expert (Alicia) was a pleasure to work with. She was very knowledgeable and patient with me and the many questions I had regarding my taxes. She helped make my life so much easier and walked me through every step needed.
Date published: 2021-06-03
All TurboTax® Offerings Reviews - Page 1349
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easier each year and educates Really simple and guided. We've never been audited. As our income has increased and we began a business, it was invaluable in understanding what information to keep and why.
Date published: 2021-06-03
Rated 5 out of 5 by from Amazing System & OUTSTANDING customer Service!!! I've used TurboTax for a few years now & I can't rave enough about the ease of filing. The customer support is outstanding & I'm grateful that the cost is affordable! Thank you, Thank you, THANK YOU!!!! :)
Date published: 2021-06-03
Rated 3 out of 5 by from Total amount for payment to you not apparent I did not know I had to pay an extra $40.00 to have payment for withheld. I am having a problem realizing that I paid a total of $100.00 to electronically send my tax return to the IRS. I am almost 75 years old, on SS, thought I was going to pay $0 to $60 for simple return, and I do not have an extra $100 in by budget.
Date published: 2021-06-03
Rated 5 out of 5 by from TurboTax Live Expert was a HUGE Help! My TurboTax Live expert, Dawna, was a HUGE help with my IRA multiple rollovers and rollouts!
Date published: 2021-06-03
Rated 5 out of 5 by from Love TurboTax! I love that TurboTax asks you questions and then pre-fills the most common answers, and also that it tells you when something doesn't occur too often. I started renting out a property so my taxes were much more detailed, with many terms I was not familiar with. TT helped simplify it a great deal. The Net Loss concept was still a bit confusing, though, so I went up a level with my taxes and had a CPA review them, specifically that part. I wasn't sure where to look to see if the loss from last year was properly applied.
Date published: 2021-06-03
Rated 5 out of 5 by from TurboTax is GREAT I've been using TurboTax for over 25 years. Very user friendly and exact info.
Date published: 2021-06-03
Rated 5 out of 5 by from Exceptional Professional Service I received exceptional professional tax preparation service in a timely manner.
Date published: 2021-06-03
Rated 3 out of 5 by from Not bad, could be better What is the benefit of using a software that cost a lot without much customer service? This was my first time using for business and may be the last, due to lack of service attached to the product.
Date published: 2021-06-03
Rated 1 out of 5 by from Beware of downloading I have been using Turbo Tax since it was Parson's Technology, and have loved it every year that I have used it, no problems. I have always purchased a CD and installed it on my computer to use. This year I downloaded from Amazon to my new laptop. Everything was as usual until it came time to pay to file the state return. Came up with a blank screen, after two or three days of looking I found you have to lower the resolution of your display settings in order for it to work. After changing it the process worked.
Date published: 2021-06-03
Rated 5 out of 5 by from Amazing To Work With! My turbo Tax Expert (Alicia) was a pleasure to work with. She was very knowledgeable and patient with me and the many questions I had regarding my taxes. She helped make my life so much easier and walked me through every step needed.
Date published: 2021-06-03
All TurboTax® Offerings Reviews - Page 1349