TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

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Rated 5 out of 5 by from Easy, Fast, with help on standby! Most of the process was very intuitive and when I got caught in a place where I wasn't sure how to finish e-filing, Catherine was able to guide me through it very quickly!
Date published: 2023-04-18
Rated 5 out of 5 by from Great service Both Turbo tax live employees were very helpful and kind, walked me through every step and answered any questions I had
Date published: 2023-04-18
Rated 2 out of 5 by from Way too many extra products pushed All along the way there are "add-ons" for Intuit to either A) Sell you another product outright or B) Keep more of your information on file so they can sell you another product. Turbotax obscures what the "standard" option is. For example, when choosing how to receive a refund, getting a simple direct deposit instead of letting them open a checking account for you, you have to "choose another option." Similarly, when importing information from a bank or brokerage, the options they push would rather have you give your bank login info or give them a copy of the form from the bank (that they can scrub for other personal info). Entering it in manually requires several additional clicks, even for very simple bank interest forms. All that said, with exception of the constant sales pitches, Turbotax was straightforward and had helpful info along the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Very good tool Better than my Tax Advisor (do not hire him anymore). Only Entering Schedule-K-1 form is really difficult: not all clear about Box 20 and 199A income.
Date published: 2023-04-18
Rated 1 out of 5 by from The link up to my Intuit "master account" useless. The program works okay. The link up to my Intuit account to download state programs, pay for state submissions, etc doesn't work. Had to call yesterday to get help getting a state download. Had to pay for my state submission today using GUEST form. So much for a master account which lets me get to all things Intuit - you gotta fix it.
Date published: 2023-04-18
Rated 2 out of 5 by from Overpriced Too expensive for no reason. It should be free unless they have a live person reviewing and consultating. Also we get lured in with discounts that never actually apply
Date published: 2023-04-18
Rated 1 out of 5 by from the must frustrating taxes i have ever done Turbo tax was horrible when filing taxes for an active duty military personnel. my taxes were rejected so many times, I lost count. I have used Turbo Tax for years. This will be my last time. No support at all, just trying constantly to upsell their product.
Date published: 2023-04-18
Rated 5 out of 5 by from Thanks TurboTax TurboTax made it super easy to file my taxes. Thank you so much.
Date published: 2023-04-18
Rated 5 out of 5 by from Love how easy Turbo Tax is! This format was incredibly easy to use and I loved how I could just upload images of the necessary documents (W-2 and 1098-T, for example). What a time saver! I will use this again in the future for sure.
Date published: 2023-04-18
Rated 5 out of 5 by from Simple and Complete Process This was my first time processing my tax returns using TurboTax. I found the process to be simple and complete.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1343
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy, Fast, with help on standby! Most of the process was very intuitive and when I got caught in a place where I wasn't sure how to finish e-filing, Catherine was able to guide me through it very quickly!
Date published: 2023-04-18
Rated 5 out of 5 by from Great service Both Turbo tax live employees were very helpful and kind, walked me through every step and answered any questions I had
Date published: 2023-04-18
Rated 2 out of 5 by from Way too many extra products pushed All along the way there are "add-ons" for Intuit to either A) Sell you another product outright or B) Keep more of your information on file so they can sell you another product. Turbotax obscures what the "standard" option is. For example, when choosing how to receive a refund, getting a simple direct deposit instead of letting them open a checking account for you, you have to "choose another option." Similarly, when importing information from a bank or brokerage, the options they push would rather have you give your bank login info or give them a copy of the form from the bank (that they can scrub for other personal info). Entering it in manually requires several additional clicks, even for very simple bank interest forms. All that said, with exception of the constant sales pitches, Turbotax was straightforward and had helpful info along the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Very good tool Better than my Tax Advisor (do not hire him anymore). Only Entering Schedule-K-1 form is really difficult: not all clear about Box 20 and 199A income.
Date published: 2023-04-18
Rated 1 out of 5 by from The link up to my Intuit "master account" useless. The program works okay. The link up to my Intuit account to download state programs, pay for state submissions, etc doesn't work. Had to call yesterday to get help getting a state download. Had to pay for my state submission today using GUEST form. So much for a master account which lets me get to all things Intuit - you gotta fix it.
Date published: 2023-04-18
Rated 2 out of 5 by from Overpriced Too expensive for no reason. It should be free unless they have a live person reviewing and consultating. Also we get lured in with discounts that never actually apply
Date published: 2023-04-18
Rated 1 out of 5 by from the must frustrating taxes i have ever done Turbo tax was horrible when filing taxes for an active duty military personnel. my taxes were rejected so many times, I lost count. I have used Turbo Tax for years. This will be my last time. No support at all, just trying constantly to upsell their product.
Date published: 2023-04-18
Rated 5 out of 5 by from Thanks TurboTax TurboTax made it super easy to file my taxes. Thank you so much.
Date published: 2023-04-18
Rated 5 out of 5 by from Love how easy Turbo Tax is! This format was incredibly easy to use and I loved how I could just upload images of the necessary documents (W-2 and 1098-T, for example). What a time saver! I will use this again in the future for sure.
Date published: 2023-04-18
Rated 5 out of 5 by from Simple and Complete Process This was my first time processing my tax returns using TurboTax. I found the process to be simple and complete.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1343