TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Good but one big complaint I had a great time filing with TurboTax and found it easy and user friendly. However, I was struggling with one final detail before I filed and the option to contact an expert popped up. I decided to go ahead and contact an expert because I was unable to figure it out myself, however, I was not prompted in any way that it would cost an additional $80 for a 8 minute phone call with the gentleman who assisted me. This was frustrating because there was no warning whatsoever that I was going to be charged for this. There needs to be a notice that pops up on the screen that says, "this call will be added to your bill at the end of filing your taxes," that way the person using the service can decide if it is worth it or if they should try themselves for a little longer before contacting an expert.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is very thorough The software has comprehensive lists of questions which allows me to think that all my basis are covered by time I file
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is Awesome This is my 5th year using Turbo Tax. So convenient, so easy and efficient.
Date published: 2021-05-13
Rated 5 out of 5 by from TURBOTAX IS WONERFUL VERY HELPFUL I love turbo tax, try it you will love it it was my first time and i did good, Amen
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is fantastic!!! I have been using Turbo Tax since it was introduced, years ago. I compared it to most other programs that were available, and I found it to be the most accurate and user friendly program on the market. I won't even consider any of the other products that are currently on the market. And I whole heartedly recommend it to everyone.
Date published: 2021-05-13
Rated 5 out of 5 by from Gets better every year almost Tops. Needs better link to retirement income. Had to go back and search for it.
Date published: 2021-05-13
Rated 5 out of 5 by from Easy to Use Turbotax is intuitive and helpful. It asks all the right questions and is useable for neanderthals.
Date published: 2021-05-13
Rated 2 out of 5 by from stimulus recovery rebate credit for newborn! It was extremely difficult to figure out how to get my recovery rebate credit for my son born in 2020, you should have better instructions for parents who need this info for their stimulus rebate. for parents reading this you have to confirm that your newborn has lived with you for the entire 2020 year, then your stimulus amount will update to the amount you were supposed to receive, then you click no when asked if that is what you got on your stimulus checks. And stop trying to get people to upgrade, they use it because its free.
Date published: 2021-05-13
Rated 4 out of 5 by from making my return easy to do questions are easy enough to help to exactly figure out how do my return
Date published: 2021-05-13
Rated 3 out of 5 by from NOT SO AWESOME INSTALLED PA STATE , NOW CANT GET RID OF IT!!! HELP.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1339
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Good but one big complaint I had a great time filing with TurboTax and found it easy and user friendly. However, I was struggling with one final detail before I filed and the option to contact an expert popped up. I decided to go ahead and contact an expert because I was unable to figure it out myself, however, I was not prompted in any way that it would cost an additional $80 for a 8 minute phone call with the gentleman who assisted me. This was frustrating because there was no warning whatsoever that I was going to be charged for this. There needs to be a notice that pops up on the screen that says, "this call will be added to your bill at the end of filing your taxes," that way the person using the service can decide if it is worth it or if they should try themselves for a little longer before contacting an expert.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is very thorough The software has comprehensive lists of questions which allows me to think that all my basis are covered by time I file
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is Awesome This is my 5th year using Turbo Tax. So convenient, so easy and efficient.
Date published: 2021-05-13
Rated 5 out of 5 by from TURBOTAX IS WONERFUL VERY HELPFUL I love turbo tax, try it you will love it it was my first time and i did good, Amen
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is fantastic!!! I have been using Turbo Tax since it was introduced, years ago. I compared it to most other programs that were available, and I found it to be the most accurate and user friendly program on the market. I won't even consider any of the other products that are currently on the market. And I whole heartedly recommend it to everyone.
Date published: 2021-05-13
Rated 5 out of 5 by from Gets better every year almost Tops. Needs better link to retirement income. Had to go back and search for it.
Date published: 2021-05-13
Rated 5 out of 5 by from Easy to Use Turbotax is intuitive and helpful. It asks all the right questions and is useable for neanderthals.
Date published: 2021-05-13
Rated 2 out of 5 by from stimulus recovery rebate credit for newborn! It was extremely difficult to figure out how to get my recovery rebate credit for my son born in 2020, you should have better instructions for parents who need this info for their stimulus rebate. for parents reading this you have to confirm that your newborn has lived with you for the entire 2020 year, then your stimulus amount will update to the amount you were supposed to receive, then you click no when asked if that is what you got on your stimulus checks. And stop trying to get people to upgrade, they use it because its free.
Date published: 2021-05-13
Rated 4 out of 5 by from making my return easy to do questions are easy enough to help to exactly figure out how do my return
Date published: 2021-05-13
Rated 3 out of 5 by from NOT SO AWESOME INSTALLED PA STATE , NOW CANT GET RID OF IT!!! HELP.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1339