TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Terrible Experience For 2020 Program!!! Turbo Tax has always been a decent experience for over ten years of my using it. My only complaint has been extremely slow installation and updates. No program should install from a disc as slow as this program does. But this year was the worst experience I have ever had with any program that I have installed in over thirty years of computer usage. This year the program would not update nor download my state form. A short form for both federal and state took me over 6 hours to complete. I even made sure all other programs were shut down including my antivirus program. I tried installing the manual update three times and it still failed to update. Updates directly online would attempt to connect and then time out and shut down. When I got to the end of the federal form I could not download the updates to check the form for accuracy nor proceed further. There was no way to bypass the update. After OVER 4 hours of aggravation the download for some reason installed after the fourth manual update attempt. Online help was useless. If it wasn't for the efficiency of the actual tax prep I would have given this the lowest rating possible. Maybe it is time to make a change in programs next year..
Date published: 2021-05-13
Rated 3 out of 5 by from No longer a product I will use I have used Turbo Tax for years, and struggled because, as a military spouse, I have to purchase a hard disk copy in order to file separately for my husband (a Texas resident) and myself (a Virginia resident). I put up with that for a while until this year. I spend days pestering my kids to get all their tuition forms. Finally got them entered after lots of family frustration and drama. In the end? We couldn't even claim the exemption because we made too much money. A complete waste of hours of time.
Date published: 2021-05-13
Rated 4 out of 5 by from download works better than CD Thanks Turbo Tax ! I did have a problem with the CD version.
Date published: 2021-05-13
Rated 4 out of 5 by from Easy! Easy to navigate. Sometimes questions would repeat, but overall very easy
Date published: 2021-05-13
Rated 5 out of 5 by from An Excellent Product with Knowledgeable Advisors The ease of TurboTax in unbelievable. The product really simplifies the tax process. The knowledgeable advisors are also very helpful along the way. I totally recommend this product.
Date published: 2021-05-13
Rated 5 out of 5 by from Always great and this year no different We got married last year and TT made it easy to file Married jointly!
Date published: 2021-05-13
Rated 5 out of 5 by from Awesomw First time using Turbo and i did great. Will be using it again next year
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax has been great for me for 15 years! TT helped me understand some vexing problems with tax code and tax form software. The institution sending me pension annuity payments used an incorrect 1099-R format that goofed up my return. A TT Live Expert (Donna) solved this problem for me and gave me clear explanations! THANK YOU!
Date published: 2021-05-13
Rated 5 out of 5 by from Best tax software I trust turbotax to do my taxes every year. It's accurate, fast, and easy to navigate.
Date published: 2021-05-13
Rated 1 out of 5 by from Will not be using next year. I will not be using this software next year. I will not be a repeat customer. Wasted my time and money on this.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1335
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Terrible Experience For 2020 Program!!! Turbo Tax has always been a decent experience for over ten years of my using it. My only complaint has been extremely slow installation and updates. No program should install from a disc as slow as this program does. But this year was the worst experience I have ever had with any program that I have installed in over thirty years of computer usage. This year the program would not update nor download my state form. A short form for both federal and state took me over 6 hours to complete. I even made sure all other programs were shut down including my antivirus program. I tried installing the manual update three times and it still failed to update. Updates directly online would attempt to connect and then time out and shut down. When I got to the end of the federal form I could not download the updates to check the form for accuracy nor proceed further. There was no way to bypass the update. After OVER 4 hours of aggravation the download for some reason installed after the fourth manual update attempt. Online help was useless. If it wasn't for the efficiency of the actual tax prep I would have given this the lowest rating possible. Maybe it is time to make a change in programs next year..
Date published: 2021-05-13
Rated 3 out of 5 by from No longer a product I will use I have used Turbo Tax for years, and struggled because, as a military spouse, I have to purchase a hard disk copy in order to file separately for my husband (a Texas resident) and myself (a Virginia resident). I put up with that for a while until this year. I spend days pestering my kids to get all their tuition forms. Finally got them entered after lots of family frustration and drama. In the end? We couldn't even claim the exemption because we made too much money. A complete waste of hours of time.
Date published: 2021-05-13
Rated 4 out of 5 by from download works better than CD Thanks Turbo Tax ! I did have a problem with the CD version.
Date published: 2021-05-13
Rated 4 out of 5 by from Easy! Easy to navigate. Sometimes questions would repeat, but overall very easy
Date published: 2021-05-13
Rated 5 out of 5 by from An Excellent Product with Knowledgeable Advisors The ease of TurboTax in unbelievable. The product really simplifies the tax process. The knowledgeable advisors are also very helpful along the way. I totally recommend this product.
Date published: 2021-05-13
Rated 5 out of 5 by from Always great and this year no different We got married last year and TT made it easy to file Married jointly!
Date published: 2021-05-13
Rated 5 out of 5 by from Awesomw First time using Turbo and i did great. Will be using it again next year
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax has been great for me for 15 years! TT helped me understand some vexing problems with tax code and tax form software. The institution sending me pension annuity payments used an incorrect 1099-R format that goofed up my return. A TT Live Expert (Donna) solved this problem for me and gave me clear explanations! THANK YOU!
Date published: 2021-05-13
Rated 5 out of 5 by from Best tax software I trust turbotax to do my taxes every year. It's accurate, fast, and easy to navigate.
Date published: 2021-05-13
Rated 1 out of 5 by from Will not be using next year. I will not be using this software next year. I will not be a repeat customer. Wasted my time and money on this.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1335