TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbotax is great! It was much smoother this year. I was able to get it done much quicker.
Date published: 2021-05-13
Rated 4 out of 5 by from Just a little problem Have had to go into forms and enter bank info for direct deposit of State of Michigan and City of Detroit for the numbers to show up on the state form.
Date published: 2021-05-13
Rated 4 out of 5 by from Still works, just not as well. The walkthrough is still the reason to use TurboTax. But, it seems I am spending more time every year filling in the actual forms after a mistake is found during the review process. It is still only a few times, (four or five this year,) but it is often something that seems like it could have easily been filled in during the walkthrough. Instead, I need to spend time trying to figure out from the form alone what is wrong and why.
Date published: 2021-05-13
Rated 5 out of 5 by from First time using turbo tax live The live rep was great! Extremely patient and very prompt when replying to messages. The was a great experience. I look forward to next year.
Date published: 2021-05-13
Rated 3 out of 5 by from TurboTax online - not up to old version Really frustrating. Could not see forms for checking numbers. I felt you had to know what you were doing, rather than it helping. Really - I had to do a weird search to apply refund to next year.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax is awesome Easy to use and I felt very comfortable that they were making sure I was following all the laws.
Date published: 2021-05-13
Rated 5 out of 5 by from Clear and efficient to use. Have used the program for Home and Business for at least 25 years. A great tool and has assisted me in getting the best level of deductions and refunds.
Date published: 2021-05-13
Rated 2 out of 5 by from Not so good! Issue#1: for rental business, some expenses are allowed with negative amount, some not. With negative expenses, the refund is even more, which is really confusing. Issue#1: At the very end of filing right before transmit efile, got an error on Cash donation, but no details on how to fix. This is a dead loop and I couldn't efile unless the issue is fixed. This is very frustrating, specially after paying all the efile fees!
Date published: 2021-05-13
Rated 5 out of 5 by from Great Program Always use Turbo Tax every year and have never had issues with the program
Date published: 2021-05-13
Rated 3 out of 5 by from issues This year seemed much more difficult and it was not easy to go back to make changes. Also, the walk through was confusing related to rental property taxes etc. The questions seemed to pop up at different times working through the taxes. It became confusing because it did not make any sense.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1326
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax is great! It was much smoother this year. I was able to get it done much quicker.
Date published: 2021-05-13
Rated 4 out of 5 by from Just a little problem Have had to go into forms and enter bank info for direct deposit of State of Michigan and City of Detroit for the numbers to show up on the state form.
Date published: 2021-05-13
Rated 4 out of 5 by from Still works, just not as well. The walkthrough is still the reason to use TurboTax. But, it seems I am spending more time every year filling in the actual forms after a mistake is found during the review process. It is still only a few times, (four or five this year,) but it is often something that seems like it could have easily been filled in during the walkthrough. Instead, I need to spend time trying to figure out from the form alone what is wrong and why.
Date published: 2021-05-13
Rated 5 out of 5 by from First time using turbo tax live The live rep was great! Extremely patient and very prompt when replying to messages. The was a great experience. I look forward to next year.
Date published: 2021-05-13
Rated 3 out of 5 by from TurboTax online - not up to old version Really frustrating. Could not see forms for checking numbers. I felt you had to know what you were doing, rather than it helping. Really - I had to do a weird search to apply refund to next year.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax is awesome Easy to use and I felt very comfortable that they were making sure I was following all the laws.
Date published: 2021-05-13
Rated 5 out of 5 by from Clear and efficient to use. Have used the program for Home and Business for at least 25 years. A great tool and has assisted me in getting the best level of deductions and refunds.
Date published: 2021-05-13
Rated 2 out of 5 by from Not so good! Issue#1: for rental business, some expenses are allowed with negative amount, some not. With negative expenses, the refund is even more, which is really confusing. Issue#1: At the very end of filing right before transmit efile, got an error on Cash donation, but no details on how to fix. This is a dead loop and I couldn't efile unless the issue is fixed. This is very frustrating, specially after paying all the efile fees!
Date published: 2021-05-13
Rated 5 out of 5 by from Great Program Always use Turbo Tax every year and have never had issues with the program
Date published: 2021-05-13
Rated 3 out of 5 by from issues This year seemed much more difficult and it was not easy to go back to make changes. Also, the walk through was confusing related to rental property taxes etc. The questions seemed to pop up at different times working through the taxes. It became confusing because it did not make any sense.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1326