TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Terrible! My e-file was not accepted by the state and Turbotax provides no reason as to why or provides any directions on what actions to take. There is no help feature except for a useless community help site. No way to contact a human. Terrible customer service. If anyone from Intuit actually reads this, please contact me at e-mail below.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax does what it is designed to do. From the start of my return to the end, the process is well thought out, comprehensive and user friendly.
Date published: 2022-10-16
Rated 3 out of 5 by from Ease of Use I have NO IDEA HOW TO FIND THESE EXPERTS. If I try to import my previous year figures the system tells me there are none to important I don't have a TurboTax account or which TurboTax account do I want to use. I freak out !!!! I have used TurboTax for over 20 years. I would also like to be able to print out a specific page as I go along. WHY?! I run a business and have to stop when someone walks in the door or calls us. I can't keep up with what I am doing. I would love to have this be just calmer for me. I would love a chat button. I pay each year for a free state file and every year I have to pay $25. to file this state form. What is free about this ? More details. As in can, I deduct my personal home condo fees, and if so where ? Better questions at the end of your survey could be Are you retired? Have you lost a spouse? Did you suffer a severe injury?
Date published: 2022-10-16
Rated 4 out of 5 by from A FEW GLITCHES Helped daughter complete her tax return. Turbo Tax did not take me to efficient entry of 1098-T information even though we had answered that we had received one. Required me to EDIT "Educational Expense Summary" to enter this information. Also, Turbo Tax message said e-filing closed on 10/15/22 although I knew IRS allowed e-filing until 10/17/22. So, I tried e-filing anyway on 10/16/22, and Turbo Tax did in fact allow me to e-file.
Date published: 2022-10-16
Rated 4 out of 5 by from Good but a little confusing filing extension Good experience overall...don't like this forced survey
Date published: 2022-10-16
Rated 5 out of 5 by from Have yet to be disappointed I've been using Turbo Tax for 10 years. It is user friendly. I'm usually able to easily locate answers to my questions.
Date published: 2022-10-16
Rated 3 out of 5 by from Turbo tax was harder this year For the last two years, I have been unable to get Turbo Tax to import info from the previous year. It has made completing my taxes much more difficult.
Date published: 2022-10-16
Rated 3 out of 5 by from Howard Had a lot of problems with have the update entered to be able to complete the return.
Date published: 2022-10-16
Rated 4 out of 5 by from Bonus Depreciation It was difficult to take bonus depreciation in Turbotax.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax, Can't Live w/o it, Can't Live with it Overall, Turbo Tax is great, particularly w/ the constant updates throughout the tax season. Clearly the Federal Tax forms are always up to date. As a New York State resident and business owner, I struggled w/ where to enter the Form K-1 NYS adjustments for depreciation (which flow to Form IT-225). It shouldn't be this DIFFICULT.
Date published: 2022-10-16
All TurboTax® Offerings Reviews - Page 132
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible! My e-file was not accepted by the state and Turbotax provides no reason as to why or provides any directions on what actions to take. There is no help feature except for a useless community help site. No way to contact a human. Terrible customer service. If anyone from Intuit actually reads this, please contact me at e-mail below.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax does what it is designed to do. From the start of my return to the end, the process is well thought out, comprehensive and user friendly.
Date published: 2022-10-16
Rated 3 out of 5 by from Ease of Use I have NO IDEA HOW TO FIND THESE EXPERTS. If I try to import my previous year figures the system tells me there are none to important I don't have a TurboTax account or which TurboTax account do I want to use. I freak out !!!! I have used TurboTax for over 20 years. I would also like to be able to print out a specific page as I go along. WHY?! I run a business and have to stop when someone walks in the door or calls us. I can't keep up with what I am doing. I would love to have this be just calmer for me. I would love a chat button. I pay each year for a free state file and every year I have to pay $25. to file this state form. What is free about this ? More details. As in can, I deduct my personal home condo fees, and if so where ? Better questions at the end of your survey could be Are you retired? Have you lost a spouse? Did you suffer a severe injury?
Date published: 2022-10-16
Rated 4 out of 5 by from A FEW GLITCHES Helped daughter complete her tax return. Turbo Tax did not take me to efficient entry of 1098-T information even though we had answered that we had received one. Required me to EDIT "Educational Expense Summary" to enter this information. Also, Turbo Tax message said e-filing closed on 10/15/22 although I knew IRS allowed e-filing until 10/17/22. So, I tried e-filing anyway on 10/16/22, and Turbo Tax did in fact allow me to e-file.
Date published: 2022-10-16
Rated 4 out of 5 by from Good but a little confusing filing extension Good experience overall...don't like this forced survey
Date published: 2022-10-16
Rated 5 out of 5 by from Have yet to be disappointed I've been using Turbo Tax for 10 years. It is user friendly. I'm usually able to easily locate answers to my questions.
Date published: 2022-10-16
Rated 3 out of 5 by from Turbo tax was harder this year For the last two years, I have been unable to get Turbo Tax to import info from the previous year. It has made completing my taxes much more difficult.
Date published: 2022-10-16
Rated 3 out of 5 by from Howard Had a lot of problems with have the update entered to be able to complete the return.
Date published: 2022-10-16
Rated 4 out of 5 by from Bonus Depreciation It was difficult to take bonus depreciation in Turbotax.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax, Can't Live w/o it, Can't Live with it Overall, Turbo Tax is great, particularly w/ the constant updates throughout the tax season. Clearly the Federal Tax forms are always up to date. As a New York State resident and business owner, I struggled w/ where to enter the Form K-1 NYS adjustments for depreciation (which flow to Form IT-225). It shouldn't be this DIFFICULT.
Date published: 2022-10-16
All TurboTax® Offerings Reviews - Page 132