TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from TurboTax is NOT the Quality it used to be I've used TurboTax for over 20 years and recommended it to others. However, TurboTax is not keeping their product updated. One example is that TurboTax failed to reflect the June 15, 2021 filing and payment deadline for all Texas residents. Instead they just show a May 15, 2021 deadline for everyone. This is misleading, and just plain lazy on TurboTax's part. Another example is when you click on their Support link at the top of the page it takes you to a site that says it is no longer active and has moved. It instructs you to go to another site. Makes you wonder if you are being scammed. Why not correct the link with one of the many updates that are pushed through instead of sending us to an old site? This is not the same quality product I have relied on throughout the years!
Date published: 2021-05-14
Rated 3 out of 5 by from I found this year to be much more difficult. I found this year's TurboTax to be much more difficult than in the past. It just didn't follow the usual logic especially with the State return. I'm still not sure if I successfully filed my State of Md. return. A good example is found in this survey. It asks, "Your Relationship." Guess what, it leaves of "single" and "widowed." So, no choice is possible for me.
Date published: 2021-05-14
Rated 4 out of 5 by from Great - except the whole health care/hsa entry Great except the whole HSA/Healthcare area - but propably easier than the actual forms
Date published: 2021-05-14
Rated 4 out of 5 by from Better than most Did not handle virus caused changes (date change IRA changes) very well
Date published: 2021-05-14
Rated 5 out of 5 by from Game Changer I have been using Turbo Tax for years. I use to fill out the forms by hand. Using Turbo Tax has been a game changer.
Date published: 2021-05-14
Rated 3 out of 5 by from Turbotax Programming Errors A couple of major software bugs this year. Automatic updates disabled my Turbotax program after I completed taxes but had not yet filed. This is a major error and fortunately I had saved my data. I was forced to uninstall and reinstall the program. Also, when paying for the state e-file, I could not access the consent button because I could not see it. The scroll bar down was not working. Again, a major software error that I was only able to fix after resetting my Text settings.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax I have used Turbo Tax for years. I had my taxes done professionally once in between and found it was a waste of money. Turbo Tax guides me all the way each and every time!
Date published: 2021-05-14
Rated 5 out of 5 by from Used Turbotax again Easy to use, but $30 for a state tax return when I'm already paying 80 for the software?
Date published: 2021-05-14
Rated 5 out of 5 by from SO EASY TO USE I HAVE BEEN USING TURBO TAX FOR YEARS, IT IS SIMPLE AND ASKES ALL QUESTIONS PERTAINING TO ANY SITUATION YOU HAVE.
Date published: 2021-05-14
Rated 3 out of 5 by from HSA entry is awful, Colorado return is too Turbotax is good with many aspects of tax prep, but it continues to be awful on the HSA deduction entries, especially when both spouses have HSA accounts and there was an overcontribution in the prior year. The Colorado return provides very little value - TT doesn't even bother to prompt with info, mostly referring to Colorado's website for credits. Not a lot better than filling it out manually.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1300
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from TurboTax is NOT the Quality it used to be I've used TurboTax for over 20 years and recommended it to others. However, TurboTax is not keeping their product updated. One example is that TurboTax failed to reflect the June 15, 2021 filing and payment deadline for all Texas residents. Instead they just show a May 15, 2021 deadline for everyone. This is misleading, and just plain lazy on TurboTax's part. Another example is when you click on their Support link at the top of the page it takes you to a site that says it is no longer active and has moved. It instructs you to go to another site. Makes you wonder if you are being scammed. Why not correct the link with one of the many updates that are pushed through instead of sending us to an old site? This is not the same quality product I have relied on throughout the years!
Date published: 2021-05-14
Rated 3 out of 5 by from I found this year to be much more difficult. I found this year's TurboTax to be much more difficult than in the past. It just didn't follow the usual logic especially with the State return. I'm still not sure if I successfully filed my State of Md. return. A good example is found in this survey. It asks, "Your Relationship." Guess what, it leaves of "single" and "widowed." So, no choice is possible for me.
Date published: 2021-05-14
Rated 4 out of 5 by from Great - except the whole health care/hsa entry Great except the whole HSA/Healthcare area - but propably easier than the actual forms
Date published: 2021-05-14
Rated 4 out of 5 by from Better than most Did not handle virus caused changes (date change IRA changes) very well
Date published: 2021-05-14
Rated 5 out of 5 by from Game Changer I have been using Turbo Tax for years. I use to fill out the forms by hand. Using Turbo Tax has been a game changer.
Date published: 2021-05-14
Rated 3 out of 5 by from Turbotax Programming Errors A couple of major software bugs this year. Automatic updates disabled my Turbotax program after I completed taxes but had not yet filed. This is a major error and fortunately I had saved my data. I was forced to uninstall and reinstall the program. Also, when paying for the state e-file, I could not access the consent button because I could not see it. The scroll bar down was not working. Again, a major software error that I was only able to fix after resetting my Text settings.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax I have used Turbo Tax for years. I had my taxes done professionally once in between and found it was a waste of money. Turbo Tax guides me all the way each and every time!
Date published: 2021-05-14
Rated 5 out of 5 by from Used Turbotax again Easy to use, but $30 for a state tax return when I'm already paying 80 for the software?
Date published: 2021-05-14
Rated 5 out of 5 by from SO EASY TO USE I HAVE BEEN USING TURBO TAX FOR YEARS, IT IS SIMPLE AND ASKES ALL QUESTIONS PERTAINING TO ANY SITUATION YOU HAVE.
Date published: 2021-05-14
Rated 3 out of 5 by from HSA entry is awful, Colorado return is too Turbotax is good with many aspects of tax prep, but it continues to be awful on the HSA deduction entries, especially when both spouses have HSA accounts and there was an overcontribution in the prior year. The Colorado return provides very little value - TT doesn't even bother to prompt with info, mostly referring to Colorado's website for credits. Not a lot better than filling it out manually.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1300