TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Better than it used to be Everything was fine and we used the live consultation with good results. However, we do have a COMPLAINT ! What makes you think a $40 charge is OK when you get your fees anyway from the IRS refund ?!?!?! We went back and paid upfront to avoid this ! You get enough of our hard earned cash anyway!!!
Date published: 2021-05-13
Rated 5 out of 5 by from thank you lily ....lily did pretty good she helped me alot thank you
Date published: 2021-05-13
Rated 4 out of 5 by from easy peezy I enjoyed the the pop-ups that explained each section
Date published: 2021-05-13
Rated 1 out of 5 by from Turbo tax should be actually free It has a bunch of tricks where it will have advertisement saying "free" but needed to buy the delux.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax - Can't go wrong TurboTax provides me with great instructions, and accounts for so many scenarios, which gives me a ton of confidence in this tax software!
Date published: 2021-05-13
Rated 3 out of 5 by from Using for Years This is the first time I bought the software and it said it came with 1 free state tax return. and then made me pay for it...
Date published: 2021-05-13
Rated 5 out of 5 by from It was great. Very easy to use and extremely helpful. First time using it and will definitely use it next year.
Date published: 2021-05-13
Rated 5 out of 5 by from Love it! I love how easy it is to go through all the steps. It's also easy to navigate back to check on things. The only issue I had was that I usually use the free edition and didn't qualify for it this year, but even when I was on the main site every time I logged in it went straight to the free file. It took me quite a while to figure my way into the paid edition. I could have free filed at other sites, but I really like the convenience of Turbo Tax.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax is GREAT!! Even though we had to wait on a call back; it was worth the wait. The that helped us was very knowledgeable and helped us to work out the problem and continued on to file our taxes.
Date published: 2021-05-13
Rated 1 out of 5 by from The App is so much worse than the website The app is cheaper than the website for some reason and allows for multiple users, so I went this route this year. It poorly syncs with the website. I had to manually enter so much old information from previous years that it became stressful. The app is also poorly streamlined so if you revisit an old section to change something, it prompts you to go through the subsequent steps all over again. It's obnoxious. App needs a huge overhaul to make it more like the website. It's sooooooo bad.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1287
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Better than it used to be Everything was fine and we used the live consultation with good results. However, we do have a COMPLAINT ! What makes you think a $40 charge is OK when you get your fees anyway from the IRS refund ?!?!?! We went back and paid upfront to avoid this ! You get enough of our hard earned cash anyway!!!
Date published: 2021-05-13
Rated 5 out of 5 by from thank you lily ....lily did pretty good she helped me alot thank you
Date published: 2021-05-13
Rated 4 out of 5 by from easy peezy I enjoyed the the pop-ups that explained each section
Date published: 2021-05-13
Rated 1 out of 5 by from Turbo tax should be actually free It has a bunch of tricks where it will have advertisement saying "free" but needed to buy the delux.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax - Can't go wrong TurboTax provides me with great instructions, and accounts for so many scenarios, which gives me a ton of confidence in this tax software!
Date published: 2021-05-13
Rated 3 out of 5 by from Using for Years This is the first time I bought the software and it said it came with 1 free state tax return. and then made me pay for it...
Date published: 2021-05-13
Rated 5 out of 5 by from It was great. Very easy to use and extremely helpful. First time using it and will definitely use it next year.
Date published: 2021-05-13
Rated 5 out of 5 by from Love it! I love how easy it is to go through all the steps. It's also easy to navigate back to check on things. The only issue I had was that I usually use the free edition and didn't qualify for it this year, but even when I was on the main site every time I logged in it went straight to the free file. It took me quite a while to figure my way into the paid edition. I could have free filed at other sites, but I really like the convenience of Turbo Tax.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax is GREAT!! Even though we had to wait on a call back; it was worth the wait. The that helped us was very knowledgeable and helped us to work out the problem and continued on to file our taxes.
Date published: 2021-05-13
Rated 1 out of 5 by from The App is so much worse than the website The app is cheaper than the website for some reason and allows for multiple users, so I went this route this year. It poorly syncs with the website. I had to manually enter so much old information from previous years that it became stressful. The app is also poorly streamlined so if you revisit an old section to change something, it prompts you to go through the subsequent steps all over again. It's obnoxious. App needs a huge overhaul to make it more like the website. It's sooooooo bad.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1287