TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Great Job Did not need to engage an expert. I liked the feature that you no longer have to look at the completed forms as I go. Having lots of experience I feel more comfortable when I can see what's going on with my return.
Date published: 2021-05-15
Rated 1 out of 5 by from worst year ever with turbo tax this was the worst year the system was super slow caused about 7 hours of extra work. on phone with help desk and was a joke they have no clue. reading online turbo tax just puts there head in the sand. Sad using 12 years
Date published: 2021-05-15
Rated 3 out of 5 by from Decent option but overpriced for what you get. We have been using Turbotax for over a decade. In that time the price has continued to rise yet the functionality and ease of use hasn't really improved. Screens are still buggy particularly if you have investment properties. Our biggest complaint is all the upsell options that can't be permanently dismissed. We were also dismayed to discover that the PC and online versions are not compatible. Once you choose one option or the other, you are stuck for life.
Date published: 2021-05-15
Rated 5 out of 5 by from Great Help!!! I have the best experience this year more than the last 3 years. I have a great interaction with 2 of the live chat people. I had 5 1098 forms that I received because I refinance my house twice last year. The first person even call me to guide me with my issue. He was in Easter time and He was until late with me. I was amazed. The second person help me with some stocks that I sold last year. It was almost 3 hours talking to this person and She was really helpful. I am going to file forever with turbo tax!!!
Date published: 2021-05-15
Rated 3 out of 5 by from TurboTax federal is good but the state not as much I use Turbo Tax every year, and the federal works well from year to year and is complete. The state though is not as polished. For my state, PA, navigation back and forth was difficult, and entering unreimbursed job expenses was clumsy for myself and spouse (it wasn't clear how I was entering the data for). Further, since I paid about $50 for Turbo Tax premier, I thought it was very questionable why I had to pay an additional $45 just to download the additional software to put in tax data for a different state. I don't mind paying extra, but almost double?? And it's an additional $25 to efile each state return? The high add on charges make me question whether I want to check out other tax software next year.
Date published: 2021-05-15
Rated 5 out of 5 by from Easy to use Thank you to everyone who helped me! It went so smooth
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax was helpful Very easy to navigate and explaining when I didn't understand certain things.
Date published: 2021-05-15
Rated 5 out of 5 by from EASY TO USE - STRESSFREE This site was easy to file & very stressfree process!
Date published: 2021-05-15
Rated 4 out of 5 by from TurboTax online GOOD. I would have given it "excellent" rating if my past turbotax tax returns could be accessed from my laptop windows files.
Date published: 2021-05-15
Rated 5 out of 5 by from Good Good and helpful. It was easy to follow and easy to understand
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1271
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Job Did not need to engage an expert. I liked the feature that you no longer have to look at the completed forms as I go. Having lots of experience I feel more comfortable when I can see what's going on with my return.
Date published: 2021-05-15
Rated 1 out of 5 by from worst year ever with turbo tax this was the worst year the system was super slow caused about 7 hours of extra work. on phone with help desk and was a joke they have no clue. reading online turbo tax just puts there head in the sand. Sad using 12 years
Date published: 2021-05-15
Rated 3 out of 5 by from Decent option but overpriced for what you get. We have been using Turbotax for over a decade. In that time the price has continued to rise yet the functionality and ease of use hasn't really improved. Screens are still buggy particularly if you have investment properties. Our biggest complaint is all the upsell options that can't be permanently dismissed. We were also dismayed to discover that the PC and online versions are not compatible. Once you choose one option or the other, you are stuck for life.
Date published: 2021-05-15
Rated 5 out of 5 by from Great Help!!! I have the best experience this year more than the last 3 years. I have a great interaction with 2 of the live chat people. I had 5 1098 forms that I received because I refinance my house twice last year. The first person even call me to guide me with my issue. He was in Easter time and He was until late with me. I was amazed. The second person help me with some stocks that I sold last year. It was almost 3 hours talking to this person and She was really helpful. I am going to file forever with turbo tax!!!
Date published: 2021-05-15
Rated 3 out of 5 by from TurboTax federal is good but the state not as much I use Turbo Tax every year, and the federal works well from year to year and is complete. The state though is not as polished. For my state, PA, navigation back and forth was difficult, and entering unreimbursed job expenses was clumsy for myself and spouse (it wasn't clear how I was entering the data for). Further, since I paid about $50 for Turbo Tax premier, I thought it was very questionable why I had to pay an additional $45 just to download the additional software to put in tax data for a different state. I don't mind paying extra, but almost double?? And it's an additional $25 to efile each state return? The high add on charges make me question whether I want to check out other tax software next year.
Date published: 2021-05-15
Rated 5 out of 5 by from Easy to use Thank you to everyone who helped me! It went so smooth
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax was helpful Very easy to navigate and explaining when I didn't understand certain things.
Date published: 2021-05-15
Rated 5 out of 5 by from EASY TO USE - STRESSFREE This site was easy to file & very stressfree process!
Date published: 2021-05-15
Rated 4 out of 5 by from TurboTax online GOOD. I would have given it "excellent" rating if my past turbotax tax returns could be accessed from my laptop windows files.
Date published: 2021-05-15
Rated 5 out of 5 by from Good Good and helpful. It was easy to follow and easy to understand
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1271