TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Turbo tax isn't free Turbo tax is far from free. I had income tax from work, social security tax and interest from a small CD. 3 things and I paid $60! Then they tried to slip in an extra $40 for what I still don't know. FREE DOES NOT MEAN FREE!
Date published: 2021-05-14
Rated 3 out of 5 by from expensive I think it is too expensive. I don't think it should cost so much
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is great Been using it for years and years, it never disapoints
Date published: 2021-05-14
Rated 3 out of 5 by from turbotax is NOT awesome To begin with the disc I bought at Costco would not load. I then downloaded turbotax premier online using the license code on the cd jacket. It also wouldn't finish loading, getting stuck at the same spot as the cd. I called customer support and was directed to the most incompetent person I have ever encountered. After a futile 30 minutes, I eventually hung up. I called again the next day hoping to do better and was helped by some one who was very helpful and competent, and was up and running in a few minutes. After completing my return and attempting to efile I was asked to pay for turbo again even though I submitted a license code. I don't know what transpired there even though the efile went through. When last updating, the program attempted to update Alabama instead of California, so I had to cancel that.
Date published: 2021-05-14
Rated 4 out of 5 by from Awesome Easy to use and if you need help you just use the help.
Date published: 2021-05-14
Rated 5 out of 5 by from Kirk from Multi-State Live Assist was AMAZING Kirk did an excellent job of providing me piece of mind while navigating my complex multi-state filing for 2020. THANK YOU KIRK! He deserves a raise!
Date published: 2021-05-14
Rated 5 out of 5 by from TURBO TAX IS EASY & REASSURING I use Turbo Tax all the time. It is very simple and accurate you won't miss a deduction with this process.
Date published: 2021-05-14
Rated 5 out of 5 by from After 20+ years I have used it for over 20 years and I still find it simple and easy to use.
Date published: 2021-05-14
Rated 5 out of 5 by from Love TurboTax! Usually do my taxes myself.. But this year I had questions that were a little different from last filing year... Spoke to a tax expert and he was FANTASTIC! Answered all my questions so that I understood with no problems! Defiantly will be using TurboTax Live next year! Thanks again!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is the only way to file! i have been using Turbo Tax for over 10 years and have always received great service. My returns were filed correctly and refunds timely.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1227
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo tax isn't free Turbo tax is far from free. I had income tax from work, social security tax and interest from a small CD. 3 things and I paid $60! Then they tried to slip in an extra $40 for what I still don't know. FREE DOES NOT MEAN FREE!
Date published: 2021-05-14
Rated 3 out of 5 by from expensive I think it is too expensive. I don't think it should cost so much
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is great Been using it for years and years, it never disapoints
Date published: 2021-05-14
Rated 3 out of 5 by from turbotax is NOT awesome To begin with the disc I bought at Costco would not load. I then downloaded turbotax premier online using the license code on the cd jacket. It also wouldn't finish loading, getting stuck at the same spot as the cd. I called customer support and was directed to the most incompetent person I have ever encountered. After a futile 30 minutes, I eventually hung up. I called again the next day hoping to do better and was helped by some one who was very helpful and competent, and was up and running in a few minutes. After completing my return and attempting to efile I was asked to pay for turbo again even though I submitted a license code. I don't know what transpired there even though the efile went through. When last updating, the program attempted to update Alabama instead of California, so I had to cancel that.
Date published: 2021-05-14
Rated 4 out of 5 by from Awesome Easy to use and if you need help you just use the help.
Date published: 2021-05-14
Rated 5 out of 5 by from Kirk from Multi-State Live Assist was AMAZING Kirk did an excellent job of providing me piece of mind while navigating my complex multi-state filing for 2020. THANK YOU KIRK! He deserves a raise!
Date published: 2021-05-14
Rated 5 out of 5 by from TURBO TAX IS EASY & REASSURING I use Turbo Tax all the time. It is very simple and accurate you won't miss a deduction with this process.
Date published: 2021-05-14
Rated 5 out of 5 by from After 20+ years I have used it for over 20 years and I still find it simple and easy to use.
Date published: 2021-05-14
Rated 5 out of 5 by from Love TurboTax! Usually do my taxes myself.. But this year I had questions that were a little different from last filing year... Spoke to a tax expert and he was FANTASTIC! Answered all my questions so that I understood with no problems! Defiantly will be using TurboTax Live next year! Thanks again!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is the only way to file! i have been using Turbo Tax for over 10 years and have always received great service. My returns were filed correctly and refunds timely.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1227