TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from turbo tax rating 2020 was a very difficult year, 2021 is not staring out any better
Date published: 2021-05-15
Rated 1 out of 5 by from Annoying Product TurboTax makes it difficult to use/retain affiliate discount through to checkout. And despite not utilizing any live support, I was forced into this edition. Neither the user nor support representatives are able to change the edition, so users are required to delete their tax return and start over to correct this. Not a great experience.
Date published: 2021-05-15
Rated 5 out of 5 by from Simplified taxes! I thought it overall was very easy to get through the process.
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax is extremely helpful I couldn't afford to pay someone to do my taxes this year and was worried on how much I would. TurboTax was so easy to use and so helpful. I learned a lot and don't think I will ever use another CPA again!
Date published: 2021-05-15
Rated 4 out of 5 by from Get 'er Done Got 'er Done! Did what it should have done, without too much hassle.
Date published: 2021-05-15
Rated 5 out of 5 by from nice job I had several on line advisors. If memory serves they were patricia, cynthia, and a very slick lad who was a navy wife to a guy who served on destroyers, and whose name I absolutely do not recall. Very patient with a nervous and talkative old man--75--who is also dyslexic and hates web pages. You probably know who the last one is, she lived with her hubby on Pearl Harbor. Please ask around to give her her accolade!
Date published: 2021-05-15
Rated 5 out of 5 by from I love TURBOTAX EVERY agent we spoke to helped us with every question we had... THANKS
Date published: 2021-05-15
Rated 2 out of 5 by from TurboTax is Buggy! The 2019 version deleted my return when it performed an update. This is a well known problem. In 2020, when I tried to re-enter my data for 2019, it performed another update, then asked for a serial number. Wow. This year, I have been asked to input a serial number three times, always after an update. Fortunately, I had the number in an email. I no longer had the email from 2019, so I couldn't even re-input the data.
Date published: 2021-05-15
Rated 5 out of 5 by from Thank You Louis!! Thanks for helping me file, you were great Louis. Will do Turbo Tax again next year, easy & fast.
Date published: 2021-05-15
Rated 5 out of 5 by from Tax filing made simple Instructions are very clear, easy to follow. No complicated steps involved. The answers to questions are very helpful. I had one issue though, it didn't accept the charitable cash donation. Even thought it was a small amount I was asked to review as it was too big. It was under$100, Is this too large. So I typed 0.00 and worked.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1202
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from turbo tax rating 2020 was a very difficult year, 2021 is not staring out any better
Date published: 2021-05-15
Rated 1 out of 5 by from Annoying Product TurboTax makes it difficult to use/retain affiliate discount through to checkout. And despite not utilizing any live support, I was forced into this edition. Neither the user nor support representatives are able to change the edition, so users are required to delete their tax return and start over to correct this. Not a great experience.
Date published: 2021-05-15
Rated 5 out of 5 by from Simplified taxes! I thought it overall was very easy to get through the process.
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax is extremely helpful I couldn't afford to pay someone to do my taxes this year and was worried on how much I would. TurboTax was so easy to use and so helpful. I learned a lot and don't think I will ever use another CPA again!
Date published: 2021-05-15
Rated 4 out of 5 by from Get 'er Done Got 'er Done! Did what it should have done, without too much hassle.
Date published: 2021-05-15
Rated 5 out of 5 by from nice job I had several on line advisors. If memory serves they were patricia, cynthia, and a very slick lad who was a navy wife to a guy who served on destroyers, and whose name I absolutely do not recall. Very patient with a nervous and talkative old man--75--who is also dyslexic and hates web pages. You probably know who the last one is, she lived with her hubby on Pearl Harbor. Please ask around to give her her accolade!
Date published: 2021-05-15
Rated 5 out of 5 by from I love TURBOTAX EVERY agent we spoke to helped us with every question we had... THANKS
Date published: 2021-05-15
Rated 2 out of 5 by from TurboTax is Buggy! The 2019 version deleted my return when it performed an update. This is a well known problem. In 2020, when I tried to re-enter my data for 2019, it performed another update, then asked for a serial number. Wow. This year, I have been asked to input a serial number three times, always after an update. Fortunately, I had the number in an email. I no longer had the email from 2019, so I couldn't even re-input the data.
Date published: 2021-05-15
Rated 5 out of 5 by from Thank You Louis!! Thanks for helping me file, you were great Louis. Will do Turbo Tax again next year, easy & fast.
Date published: 2021-05-15
Rated 5 out of 5 by from Tax filing made simple Instructions are very clear, easy to follow. No complicated steps involved. The answers to questions are very helpful. I had one issue though, it didn't accept the charitable cash donation. Even thought it was a small amount I was asked to review as it was too big. It was under$100, Is this too large. So I typed 0.00 and worked.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1202