TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Too expensive! For a student doing instacart last year because I lost my job on campus, it was too expensive.
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax Better than H&R Block, It was a semi-painless experience
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax was a breeze! It saved us so much money as opposed to going to H&R. We will use it again!
Date published: 2021-05-15
Rated 5 out of 5 by from Awesome Step by step guidance, Good, thank you all that you do
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax Awesome The product was very easy to use and to navigate thru. The experts were very helpful.
Date published: 2021-05-15
Rated 4 out of 5 by from TurboTax 2020 review Federal SR return was pretty clear Ga state was not.Income exclusion instructions for Georgia were not clear and actually misleading.
Date published: 2021-05-15
Rated 4 out of 5 by from Easy to use but sometimes confusing I have used Turbotax for about 6 years now. It is easy to use but has some drawbacks. Sometimes it is not easy to back out of an entry if I change my mind or make a mistake. Carrying forward losses on some investments from prior years is also confusing. Sometimes I don't even know what it is asking me for and the explanations are not clear. I also have a problem with the $25 charge for e-filing with the state. That is a pure rip-off in my opinion as it costs Intuit absolutely nothing to efile. Just charge us what you think the product is worth up front and dispense with the extra fee. Doing it this way represents the product as cheaper than it really is since you first pay the advertised fee for the software and then find out there are other charges. I know...it's a marketing ploy but a bit dishonest don't you think? Despite my negative rant above, I like Turbotax and have recommended it to friends. I plan on continuing to use this software in the future but if a competitor arrives with a similar product and they don't have hidden e-file fees, then I will switch.
Date published: 2021-05-15
Rated 2 out of 5 by from Many problems with Turbo Tax this year I have used Turbo tax for years, HOWEVER, this year was terrible! The CD wouldn't load properly until at least 5 times trying. Then when I tried to log back in it sent me a message that my pc couldn't use this app. I had to uninstall and reinstall the program 3 times!
Date published: 2021-05-15
Rated 5 out of 5 by from Fully support TurboTax This far exceeded all my expectations. This is a great product and customer experience.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is awesoome! 6th year in a row. Couldn't be easier. Won't go anywhere else. Period.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1185
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Too expensive! For a student doing instacart last year because I lost my job on campus, it was too expensive.
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax Better than H&R Block, It was a semi-painless experience
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax was a breeze! It saved us so much money as opposed to going to H&R. We will use it again!
Date published: 2021-05-15
Rated 5 out of 5 by from Awesome Step by step guidance, Good, thank you all that you do
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax Awesome The product was very easy to use and to navigate thru. The experts were very helpful.
Date published: 2021-05-15
Rated 4 out of 5 by from TurboTax 2020 review Federal SR return was pretty clear Ga state was not.Income exclusion instructions for Georgia were not clear and actually misleading.
Date published: 2021-05-15
Rated 4 out of 5 by from Easy to use but sometimes confusing I have used Turbotax for about 6 years now. It is easy to use but has some drawbacks. Sometimes it is not easy to back out of an entry if I change my mind or make a mistake. Carrying forward losses on some investments from prior years is also confusing. Sometimes I don't even know what it is asking me for and the explanations are not clear. I also have a problem with the $25 charge for e-filing with the state. That is a pure rip-off in my opinion as it costs Intuit absolutely nothing to efile. Just charge us what you think the product is worth up front and dispense with the extra fee. Doing it this way represents the product as cheaper than it really is since you first pay the advertised fee for the software and then find out there are other charges. I know...it's a marketing ploy but a bit dishonest don't you think? Despite my negative rant above, I like Turbotax and have recommended it to friends. I plan on continuing to use this software in the future but if a competitor arrives with a similar product and they don't have hidden e-file fees, then I will switch.
Date published: 2021-05-15
Rated 2 out of 5 by from Many problems with Turbo Tax this year I have used Turbo tax for years, HOWEVER, this year was terrible! The CD wouldn't load properly until at least 5 times trying. Then when I tried to log back in it sent me a message that my pc couldn't use this app. I had to uninstall and reinstall the program 3 times!
Date published: 2021-05-15
Rated 5 out of 5 by from Fully support TurboTax This far exceeded all my expectations. This is a great product and customer experience.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is awesoome! 6th year in a row. Couldn't be easier. Won't go anywhere else. Period.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1185