TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Worst Experience Yet I have used this product for nearly two decades! A few "glitches" are to be expected with any software, however, they have gotten progressively worse with each update. Forms do not print to pdf as they should. Even using the suggested pdf program, I had to get my computer tech to find a way around the error codes. I also had to override items that imported improperly. In some instances, a "yes" or "no" selection produced the incorrect result. Had I not known anything about doing taxes myself, I would have ended up reporting false information on my tax forms resulting in penalties and interest if audited. Unfortunately, I probably will not use Turbo Tax in the future. I fully expected a company with this level of experience to lead the field and do it bigger and better than the others. It seems that Turbo Tax is not interested in providing the best product anymore. This is a risk that I cannot take.
Date published: 2021-05-14
Rated 5 out of 5 by from effortless...really I was waiting to file because I owed federal. I heard on the news that through the rescue plan a portion of unemployment benefits were non taxable.I decided to go in today and fix that and pay..and guess what it was already fixed on my return!!!! That sure savedsome time on my part. Thats why I have used turbo tax for years..love it, now all my grandaughters use it too.
Date published: 2021-05-14
Rated 1 out of 5 by from Nothing but an upsell every on every page I'm tired of being upsold on every turn. State tax downloads if you need additional states? $45. Literally more than the cost of the software itself. Want this $25, oh and how about this? $40... Sorry, but not again
Date published: 2021-05-14
Rated 3 out of 5 by from Worst year for TT in many years There are many totally unexplained things this year in TT. Worst year I haver used TT in many years.
Date published: 2021-05-14
Rated 5 out of 5 by from Still tthe Best Still the best. I've used TurboTax since 1993 and it's always the easiest way.
Date published: 2021-05-14
Rated 5 out of 5 by from great fast and precise and gets the job done very quick.
Date published: 2021-05-14
Rated 1 out of 5 by from 1099-R Inheriting IRA Used TT since they first came out. Great! Inherited parents IRA 1099-R. Financial Institution filled in all of the boxes. Then came a barrage of questions that should have been dumbed down. You need to be a tax professional to complete it. REALLY disappointed in seeing TT's perception that their users are tax accounts. COULDN'T E-FILE. THANKS TT!!!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is awesome! My TurboTax Live rep Amy was fantastic! She held my hand through every detail and I went from owing money to get back! Thank you Amy!!
Date published: 2021-05-14
Rated 5 out of 5 by from turbo tax does well I've used Turbo Tax for years and it always does a good job. this year I had some problems but was able to call for help, they were great. answered my questions and fixed my problems.
Date published: 2021-05-14
Rated 5 out of 5 by from TurboxTax is amazing! I appreciate the learning experience TurboTax created as I was filing my taxes. So easy and I felt confident filling for 2 states!
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1175
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Worst Experience Yet I have used this product for nearly two decades! A few "glitches" are to be expected with any software, however, they have gotten progressively worse with each update. Forms do not print to pdf as they should. Even using the suggested pdf program, I had to get my computer tech to find a way around the error codes. I also had to override items that imported improperly. In some instances, a "yes" or "no" selection produced the incorrect result. Had I not known anything about doing taxes myself, I would have ended up reporting false information on my tax forms resulting in penalties and interest if audited. Unfortunately, I probably will not use Turbo Tax in the future. I fully expected a company with this level of experience to lead the field and do it bigger and better than the others. It seems that Turbo Tax is not interested in providing the best product anymore. This is a risk that I cannot take.
Date published: 2021-05-14
Rated 5 out of 5 by from effortless...really I was waiting to file because I owed federal. I heard on the news that through the rescue plan a portion of unemployment benefits were non taxable.I decided to go in today and fix that and pay..and guess what it was already fixed on my return!!!! That sure savedsome time on my part. Thats why I have used turbo tax for years..love it, now all my grandaughters use it too.
Date published: 2021-05-14
Rated 1 out of 5 by from Nothing but an upsell every on every page I'm tired of being upsold on every turn. State tax downloads if you need additional states? $45. Literally more than the cost of the software itself. Want this $25, oh and how about this? $40... Sorry, but not again
Date published: 2021-05-14
Rated 3 out of 5 by from Worst year for TT in many years There are many totally unexplained things this year in TT. Worst year I haver used TT in many years.
Date published: 2021-05-14
Rated 5 out of 5 by from Still tthe Best Still the best. I've used TurboTax since 1993 and it's always the easiest way.
Date published: 2021-05-14
Rated 5 out of 5 by from great fast and precise and gets the job done very quick.
Date published: 2021-05-14
Rated 1 out of 5 by from 1099-R Inheriting IRA Used TT since they first came out. Great! Inherited parents IRA 1099-R. Financial Institution filled in all of the boxes. Then came a barrage of questions that should have been dumbed down. You need to be a tax professional to complete it. REALLY disappointed in seeing TT's perception that their users are tax accounts. COULDN'T E-FILE. THANKS TT!!!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is awesome! My TurboTax Live rep Amy was fantastic! She held my hand through every detail and I went from owing money to get back! Thank you Amy!!
Date published: 2021-05-14
Rated 5 out of 5 by from turbo tax does well I've used Turbo Tax for years and it always does a good job. this year I had some problems but was able to call for help, they were great. answered my questions and fixed my problems.
Date published: 2021-05-14
Rated 5 out of 5 by from TurboxTax is amazing! I appreciate the learning experience TurboTax created as I was filing my taxes. So easy and I felt confident filling for 2 states!
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1175