TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Unhappy with $39 fee It’s ridiculous you charge $39 when you choose to pay with your refund.
Date published: 2022-04-17
Rated 1 out of 5 by from So many problems Problems big and small. You have a lot of work to do. The search dialog has a flashing i-beam cursor but a user has to click to enter text there. Filing for an estate is very confusing. Had to google a lot and the TurboTax representatives had a lot of trouble too. The whole thing needs redone for filing for simple decedent estates. All I've got is a 1099-R for getting 401ks and such for a decedent's beneficiaries, and there's no DEDICATED form in TurboTax Business for that. Lots of questions are geared towards or only applicable to running a businesses, but this is not a business. Someone died. Period. The whole process needs retooled / branched for this quite common situation. "Nothing is certain in life but death and taxes." The location to enter 1099-R information is rather hidden. The jump-to link in the search results took me to "Other income" which sounds plausible but only if you happen to click on the explanatory text, might you notice a reference to 1099-R. If you do, there is still not enough fields (columns) to enter all the 1099-R's information. The "contact us" option gave me nothing for the phone number 2 of 3 tries, but that wasn't obvious what was happening until I got a dialog that did have a phone number. The web dialog I'm typing in right now has a text box grip triangle that doesn't work for expanding so I'm typing in a space with 4 visible lines. And yes, the text box grip triangles work in this browser for other sites. Two of your links from software to website were broken. The automated phone system railroaded me into getting texted or emailed with auto-garbage search results that I'd already seen, and it couldn't understand my name no matter how I said it or spelled it. I have a standard northeastern America accent and speak English as my first language. There was no background noise at the time. Tried repeatedly on two different calls. The first representative I spoke with did not understand spoken English enough to understand the problem I was having. He put me on hold for half an hour and then the call dropped. The second representative was fine.
Date published: 2022-04-17
Rated 5 out of 5 by from Awesome Great , easy to use, save for later is good. Save to PDF is good.
Date published: 2022-04-17
Rated 4 out of 5 by from Very Good Easy to do and to understand. I will do this again next year
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax makes Taxes easy I have been using Turbotax for 10 years. It makes doing taxes painless. Walks you step by step through the process and guides you along the way.
Date published: 2022-04-17
Rated 5 out of 5 by from turbo tax is a great system I am thoroughly satisfied with the process for turbo tax
Date published: 2022-04-17
Rated 5 out of 5 by from Less grief than HRB this year Turbo Tax helped me when another tax software glitches let me down. I have been a true HRB user for 20 years and will use Turbo Tax from now on. Thank you
Date published: 2022-04-17
Rated 5 out of 5 by from Overall Very Pleased Overall, a great product. Straightforward. Question and answer. Fill-in the blank format. If I were looking for one improvement, it would be the ability to use a drop down box to search for a specific line and click to the item in the area of the tax return. For example, "state tax withholding". One additional item, automatic adjustment of the page format to the sizing on a computer screen for the visually impaired.
Date published: 2022-04-17
Rated 5 out of 5 by from Highly Recommended User friendly. Quick and very straight to the point.
Date published: 2022-04-17
Rated 5 out of 5 by from Have been using TurboTax for many years! A property we rent to a niece in a different state suffered hurricane damage which made things much more complicated, but Turbo Tax came through.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1143
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Unhappy with $39 fee It’s ridiculous you charge $39 when you choose to pay with your refund.
Date published: 2022-04-17
Rated 1 out of 5 by from So many problems Problems big and small. You have a lot of work to do. The search dialog has a flashing i-beam cursor but a user has to click to enter text there. Filing for an estate is very confusing. Had to google a lot and the TurboTax representatives had a lot of trouble too. The whole thing needs redone for filing for simple decedent estates. All I've got is a 1099-R for getting 401ks and such for a decedent's beneficiaries, and there's no DEDICATED form in TurboTax Business for that. Lots of questions are geared towards or only applicable to running a businesses, but this is not a business. Someone died. Period. The whole process needs retooled / branched for this quite common situation. "Nothing is certain in life but death and taxes." The location to enter 1099-R information is rather hidden. The jump-to link in the search results took me to "Other income" which sounds plausible but only if you happen to click on the explanatory text, might you notice a reference to 1099-R. If you do, there is still not enough fields (columns) to enter all the 1099-R's information. The "contact us" option gave me nothing for the phone number 2 of 3 tries, but that wasn't obvious what was happening until I got a dialog that did have a phone number. The web dialog I'm typing in right now has a text box grip triangle that doesn't work for expanding so I'm typing in a space with 4 visible lines. And yes, the text box grip triangles work in this browser for other sites. Two of your links from software to website were broken. The automated phone system railroaded me into getting texted or emailed with auto-garbage search results that I'd already seen, and it couldn't understand my name no matter how I said it or spelled it. I have a standard northeastern America accent and speak English as my first language. There was no background noise at the time. Tried repeatedly on two different calls. The first representative I spoke with did not understand spoken English enough to understand the problem I was having. He put me on hold for half an hour and then the call dropped. The second representative was fine.
Date published: 2022-04-17
Rated 5 out of 5 by from Awesome Great , easy to use, save for later is good. Save to PDF is good.
Date published: 2022-04-17
Rated 4 out of 5 by from Very Good Easy to do and to understand. I will do this again next year
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax makes Taxes easy I have been using Turbotax for 10 years. It makes doing taxes painless. Walks you step by step through the process and guides you along the way.
Date published: 2022-04-17
Rated 5 out of 5 by from turbo tax is a great system I am thoroughly satisfied with the process for turbo tax
Date published: 2022-04-17
Rated 5 out of 5 by from Less grief than HRB this year Turbo Tax helped me when another tax software glitches let me down. I have been a true HRB user for 20 years and will use Turbo Tax from now on. Thank you
Date published: 2022-04-17
Rated 5 out of 5 by from Overall Very Pleased Overall, a great product. Straightforward. Question and answer. Fill-in the blank format. If I were looking for one improvement, it would be the ability to use a drop down box to search for a specific line and click to the item in the area of the tax return. For example, "state tax withholding". One additional item, automatic adjustment of the page format to the sizing on a computer screen for the visually impaired.
Date published: 2022-04-17
Rated 5 out of 5 by from Highly Recommended User friendly. Quick and very straight to the point.
Date published: 2022-04-17
Rated 5 out of 5 by from Have been using TurboTax for many years! A property we rent to a niece in a different state suffered hurricane damage which made things much more complicated, but Turbo Tax came through.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1143