TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Tr is more important than convenience Turbo Tax makes it easy to process a return, but as someone that has used them for years and has very simple returns, I've never been able to successfully use their free option. I'm pretty savvy when it comes to navigating sites,but could not figure out how to use the cheaper option. Their site will give you the run around and keep asking for an upgrade. I decided to go with the deluxe option because I couldn't figure out how to do it free. I called their customer service, and they were very nice but unhelpful. Even after deciding to do "Deluxe" which I knew I didn't need and seeing a charge of $78, I started to sign consents and saw a sudden increased fee of $144. I tried 4 separate times to see what I did wrong and retry their free option, but I don't have the time to keep trying. Next year, I'll be using the IRS free option. If you have a more complicated situation, I can see using an individual tax expert as a better option and if you have a simple return like myself, use the IRS site to file. I was willing to pay a fee for the convenience of Turbo Tax, but highly disappointed that they'd increase it immediately before filing. Transparency is more important that convenience. Won't be using Turbo Tax again unfortunately.
Date published: 2022-01-15
Rated 5 out of 5 by from easy always great service. easy to use and it makes tax time easy
Date published: 2022-01-15
Rated 5 out of 5 by from turbo tax to the rescue Turbo tax is really simple to use very easy and costs no expense.
Date published: 2022-01-15
Rated 5 out of 5 by from Great job ! This is my 7th year with Turbo Tax and it never fails to help me out. Pretty easy to follow and they are always full of information.
Date published: 2022-01-15
Rated 5 out of 5 by from Turbo Tax is great!! I like that you can enter the information or use documents by uploading. I like the step-by- step deductions to maximize my refund. It's also way cheaper than using a tax preparer.
Date published: 2022-01-15
Rated 5 out of 5 by from Love it quick and easy to navigate Love it it was quick and easy to navigate the portal
Date published: 2022-01-15
Rated 5 out of 5 by from Great Awesome service I like the speed of it and thank youu
Date published: 2022-01-15
Rated 5 out of 5 by from So easy! TurboTax has been my go to for years and I've never been disappointed.
Date published: 2022-01-15
Rated 5 out of 5 by from Used for years My favorite place to get my taxes done! It’s easy & Im in complete control of what I’m doing.
Date published: 2022-01-15
Rated 5 out of 5 by from Simple ! Simple step by step process. There were no hidden fees. I really like the fact I could just upload my W2's and all the information popped right up.
Date published: 2022-01-15
All TurboTax® Offerings Reviews - Page 111
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Tr is more important than convenience Turbo Tax makes it easy to process a return, but as someone that has used them for years and has very simple returns, I've never been able to successfully use their free option. I'm pretty savvy when it comes to navigating sites,but could not figure out how to use the cheaper option. Their site will give you the run around and keep asking for an upgrade. I decided to go with the deluxe option because I couldn't figure out how to do it free. I called their customer service, and they were very nice but unhelpful. Even after deciding to do "Deluxe" which I knew I didn't need and seeing a charge of $78, I started to sign consents and saw a sudden increased fee of $144. I tried 4 separate times to see what I did wrong and retry their free option, but I don't have the time to keep trying. Next year, I'll be using the IRS free option. If you have a more complicated situation, I can see using an individual tax expert as a better option and if you have a simple return like myself, use the IRS site to file. I was willing to pay a fee for the convenience of Turbo Tax, but highly disappointed that they'd increase it immediately before filing. Transparency is more important that convenience. Won't be using Turbo Tax again unfortunately.
Date published: 2022-01-15
Rated 5 out of 5 by from easy always great service. easy to use and it makes tax time easy
Date published: 2022-01-15
Rated 5 out of 5 by from turbo tax to the rescue Turbo tax is really simple to use very easy and costs no expense.
Date published: 2022-01-15
Rated 5 out of 5 by from Great job ! This is my 7th year with Turbo Tax and it never fails to help me out. Pretty easy to follow and they are always full of information.
Date published: 2022-01-15
Rated 5 out of 5 by from Turbo Tax is great!! I like that you can enter the information or use documents by uploading. I like the step-by- step deductions to maximize my refund. It's also way cheaper than using a tax preparer.
Date published: 2022-01-15
Rated 5 out of 5 by from Love it quick and easy to navigate Love it it was quick and easy to navigate the portal
Date published: 2022-01-15
Rated 5 out of 5 by from Great Awesome service I like the speed of it and thank youu
Date published: 2022-01-15
Rated 5 out of 5 by from So easy! TurboTax has been my go to for years and I've never been disappointed.
Date published: 2022-01-15
Rated 5 out of 5 by from Used for years My favorite place to get my taxes done! It’s easy & Im in complete control of what I’m doing.
Date published: 2022-01-15
Rated 5 out of 5 by from Simple ! Simple step by step process. There were no hidden fees. I really like the fact I could just upload my W2's and all the information popped right up.
Date published: 2022-01-15
All TurboTax® Offerings Reviews - Page 111