TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Read unbiased reviews from real TurboTax Deluxe customers. We’ll search 350+ deductions
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Rated 5 out of 5 by from Turbo Tax is great! Turbo tax is thorough and made doing my taxes easier.
Date published: 2023-09-06
Rated 5 out of 5 by from Janet and Turbo Tax are great. Had to file first amended return, Janet helped me the entire time and got refund on money I sent in.
Date published: 2023-09-06
Rated 1 out of 5 by from Free product is buried! Your unfair business practices continue even though you were sued and fined for doing such. I clicked on a link from an email to log into my account to file my taxes and after entering my info (2 hours later) I was made aware the filing fees were $153. I contacted a rep in chat and was told I had to delete everything I had entered and start over again in the free product. You have to be fully aware that is done to sway someone to just go ahead and pay your fees! I had to so, because I was in a time crunch. I would like the $153 credited. I asked the chat rep what your escalation path was and he sent me a link to Turbo Tax Wikipedia???? How was that helpful??? I want a response with a REAL escalation path for a complaint.
Date published: 2023-09-06
Rated 5 out of 5 by from Christopher Tuttle I just want to say Mr. Christopher Tuttle has been nothing but extraordinary. Please make sure you are hiring people like Christopher! Thank you Chris!
Date published: 2023-09-06
Rated 5 out of 5 by from Romme Tax perfect Rome was excellent and will use her again next year.
Date published: 2023-09-06
Rated 3 out of 5 by from Mailing Instructins need list of Forms It seems like there used to be a check list of what to include in the package with the mailing instructions. That saves angst.
Date published: 2023-09-06
Rated 5 out of 5 by from Great product and service team (Sugar) Turbo Tax Live help was great! patient, kind, and answered all my questions
Date published: 2023-09-06
Rated 5 out of 5 by from Give Danielle a Raise Danielle was great and person or robot reviewing this should give her a raise
Date published: 2023-09-06
Rated 4 out of 5 by from Turbo Tax Easy to use online version but less expensive to purchase in a store.
Date published: 2023-09-06
Rated 5 out of 5 by from Late sumittal too The program was easy to follow and the available assistance addressed issues I did not know I needed. Fantastic.
Date published: 2023-09-06
All TurboTax® Offerings Reviews - Page 111
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great! Turbo tax is thorough and made doing my taxes easier.
Date published: 2023-09-06
Rated 5 out of 5 by from Janet and Turbo Tax are great. Had to file first amended return, Janet helped me the entire time and got refund on money I sent in.
Date published: 2023-09-06
Rated 1 out of 5 by from Free product is buried! Your unfair business practices continue even though you were sued and fined for doing such. I clicked on a link from an email to log into my account to file my taxes and after entering my info (2 hours later) I was made aware the filing fees were $153. I contacted a rep in chat and was told I had to delete everything I had entered and start over again in the free product. You have to be fully aware that is done to sway someone to just go ahead and pay your fees! I had to so, because I was in a time crunch. I would like the $153 credited. I asked the chat rep what your escalation path was and he sent me a link to Turbo Tax Wikipedia???? How was that helpful??? I want a response with a REAL escalation path for a complaint.
Date published: 2023-09-06
Rated 5 out of 5 by from Christopher Tuttle I just want to say Mr. Christopher Tuttle has been nothing but extraordinary. Please make sure you are hiring people like Christopher! Thank you Chris!
Date published: 2023-09-06
Rated 5 out of 5 by from Romme Tax perfect Rome was excellent and will use her again next year.
Date published: 2023-09-06
Rated 3 out of 5 by from Mailing Instructins need list of Forms It seems like there used to be a check list of what to include in the package with the mailing instructions. That saves angst.
Date published: 2023-09-06
Rated 5 out of 5 by from Great product and service team (Sugar) Turbo Tax Live help was great! patient, kind, and answered all my questions
Date published: 2023-09-06
Rated 5 out of 5 by from Give Danielle a Raise Danielle was great and person or robot reviewing this should give her a raise
Date published: 2023-09-06
Rated 4 out of 5 by from Turbo Tax Easy to use online version but less expensive to purchase in a store.
Date published: 2023-09-06
Rated 5 out of 5 by from Late sumittal too The program was easy to follow and the available assistance addressed issues I did not know I needed. Fantastic.
Date published: 2023-09-06
All TurboTax® Offerings Reviews - Page 111