TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Loved the explainations along the way I'vedused a CPA in teh past, but introduced both my kids toTurboTax once they were out of college. Quick and easy for them do now they get it done earlier than even I do.
Date published: 2022-04-17
Rated 1 out of 5 by from Strange A bit disjointed and weirdly rushed. If it takes a couple days to reply to a message they threaten to close out your file. My wife and I physicians. She works 70+ hours a week and I work 60+ and we take overnight call. We also had some emergencies to deal with. Sometimes we have to put things on the back burner and wait until a day off to catch up on life. I was expecting TT Live to be similar experience to working with an accountant. Namely, the process proceeds at the customer’s pace and you don’t get messages telling you they are going to dump your file if it takes you a few days to reply. Perhaps TT needs to impose response deadlines at every step and with every message to reduce the chase wasting time on clients who ultimately “ghost?” At one point, we got a message saying our file was going to be closed because we have not uploaded some forms even though we had uploaded said forms promptly. It appeared as though the preparer doesn’t get alerted to new uploaded documents? The first TT preparer took leave and someone else had to fill in. We had a time set up for a phone call but she had to cancel. We did not get the opportunity to reschedule before I got another message saying we had to file our taxes by today or our file would be closed.
Date published: 2022-04-17
Rated 4 out of 5 by from Very Easy and Very Helpful Its very easy and helpful along the way. No issues or surprises
Date published: 2022-04-17
Rated 5 out of 5 by from Great service very Easy and user friendly, Id recommend this to anyone
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is very helpful I was having some trouble given this is my first time filing and TurboTax has made it so easy for first timers.
Date published: 2022-04-17
Rated 3 out of 5 by from I had to discover some mistakes on my kids' taxes I found several mistakes on my kids' tax returns on the Form 8615. Luckily, I noticed that the tax due was much higher than last year's tax return so I investigated the calculations. TurboTax entered the incorrect parent income numbers and input me as qualified widower instead of Head of Household. Luckily, I found these mistakes before I filed my children's tax returns.
Date published: 2022-04-17
Rated 1 out of 5 by from Hate the upsale. Tries to sell me self employment for a little bit of rideshare work. I have been using Turbo Tax for the last 9 years and am considering changing because I am tired of having to click no and decline so much. Also don't like the upsale at the end to trying to get me to get my refund through their partners.
Date published: 2022-04-17
Rated 5 out of 5 by from ***LOVE TURBOTAX*** I LOVE the fact that turbotax finds the best way to file without all the work!!
Date published: 2022-04-17
Rated 5 out of 5 by from Love Turbo Tax! This is an easy format to use. It gives you along and is quite smooth.
Date published: 2022-04-17
Rated 5 out of 5 by from As Easy or Complicated as you want it to be... I've been trusting TurboTax to be my preparer for over 20 years!! I always feel confident about my returns no matter how simple or complicated they may be.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1097
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Loved the explainations along the way I'vedused a CPA in teh past, but introduced both my kids toTurboTax once they were out of college. Quick and easy for them do now they get it done earlier than even I do.
Date published: 2022-04-17
Rated 1 out of 5 by from Strange A bit disjointed and weirdly rushed. If it takes a couple days to reply to a message they threaten to close out your file. My wife and I physicians. She works 70+ hours a week and I work 60+ and we take overnight call. We also had some emergencies to deal with. Sometimes we have to put things on the back burner and wait until a day off to catch up on life. I was expecting TT Live to be similar experience to working with an accountant. Namely, the process proceeds at the customer’s pace and you don’t get messages telling you they are going to dump your file if it takes you a few days to reply. Perhaps TT needs to impose response deadlines at every step and with every message to reduce the chase wasting time on clients who ultimately “ghost?” At one point, we got a message saying our file was going to be closed because we have not uploaded some forms even though we had uploaded said forms promptly. It appeared as though the preparer doesn’t get alerted to new uploaded documents? The first TT preparer took leave and someone else had to fill in. We had a time set up for a phone call but she had to cancel. We did not get the opportunity to reschedule before I got another message saying we had to file our taxes by today or our file would be closed.
Date published: 2022-04-17
Rated 4 out of 5 by from Very Easy and Very Helpful Its very easy and helpful along the way. No issues or surprises
Date published: 2022-04-17
Rated 5 out of 5 by from Great service very Easy and user friendly, Id recommend this to anyone
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is very helpful I was having some trouble given this is my first time filing and TurboTax has made it so easy for first timers.
Date published: 2022-04-17
Rated 3 out of 5 by from I had to discover some mistakes on my kids' taxes I found several mistakes on my kids' tax returns on the Form 8615. Luckily, I noticed that the tax due was much higher than last year's tax return so I investigated the calculations. TurboTax entered the incorrect parent income numbers and input me as qualified widower instead of Head of Household. Luckily, I found these mistakes before I filed my children's tax returns.
Date published: 2022-04-17
Rated 1 out of 5 by from Hate the upsale. Tries to sell me self employment for a little bit of rideshare work. I have been using Turbo Tax for the last 9 years and am considering changing because I am tired of having to click no and decline so much. Also don't like the upsale at the end to trying to get me to get my refund through their partners.
Date published: 2022-04-17
Rated 5 out of 5 by from ***LOVE TURBOTAX*** I LOVE the fact that turbotax finds the best way to file without all the work!!
Date published: 2022-04-17
Rated 5 out of 5 by from Love Turbo Tax! This is an easy format to use. It gives you along and is quite smooth.
Date published: 2022-04-17
Rated 5 out of 5 by from As Easy or Complicated as you want it to be... I've been trusting TurboTax to be my preparer for over 20 years!! I always feel confident about my returns no matter how simple or complicated they may be.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1097