TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Turbo Tax is OK Questions tend to be confusing. Helps me file simple returns but it is not user friendly. Would like to see more of the forms themselves rather than all the questions.
Date published: 2021-05-16
Rated 3 out of 5 by from Please fix the activation bug! After the installation, it got stuck at the activation screen. Turns out it was because I downloaded it into my new computer (bought just a month ago). So disappointing, I use to love TurboTax, but this is unacceptable. I had to look at various chat threads to find a workaround. Very upsetting.
Date published: 2021-05-16
Rated 5 out of 5 by from Fast & easy to use Way better than my experience using a different site. My refund went from a couple hundred to a few thousand. The competition was "Slayed".
Date published: 2021-05-16
Rated 5 out of 5 by from Easy and simple to use! I finally understand why I have always heard of TurboTax above all the other available tax services. Simple and easy to use. Never even had a question it was all explained so well the first time.
Date published: 2021-05-16
Rated 5 out of 5 by from easy as clicking a mouse step by step easy to follow prompts very user friendly
Date published: 2021-05-16
Rated 5 out of 5 by from Easy File I have been using Turbo Tax for many years. I also have used other "easy file" for family and I am staying with TT. Easy to walk through, simple filing instructions and cost is worth every penny.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is AWESOME! I highly recommend TurboTax; it is user-friendly and Awesome!
Date published: 2021-05-16
Rated 5 out of 5 by from Great Free Service This was more simple than I expected it to be. Took about 1.5 because it was my first time but is very simple tool to use. (w2 filing)
Date published: 2021-05-16
Rated 1 out of 5 by from Did not get Free Illinois Tax E-File Very disappointed- Did not get free Illinois Tax E-File- Had to pay $25- unable to contact anyone to fix this
Date published: 2021-05-16
Rated 2 out of 5 by from Ridiculously expensive! I was charged for something I thought was included. I already thought 110 was a lot for me DOING MY OWN small business taxes! somehow another $60 got added on for some guarantee and when I went back, I wasn't able to remove it, I had already been charged! I paid a tax pro $150 to do my taxes for me for 2019, which i didn't file until this year. So that's current pricing. I would have done my taxes somewhere else if i hadn't already entered all my info here. Very unhappy about the extra $60! I paid $170 for my small business taxes to do everything myself. What a ripoff!!!
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1086
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax is OK Questions tend to be confusing. Helps me file simple returns but it is not user friendly. Would like to see more of the forms themselves rather than all the questions.
Date published: 2021-05-16
Rated 3 out of 5 by from Please fix the activation bug! After the installation, it got stuck at the activation screen. Turns out it was because I downloaded it into my new computer (bought just a month ago). So disappointing, I use to love TurboTax, but this is unacceptable. I had to look at various chat threads to find a workaround. Very upsetting.
Date published: 2021-05-16
Rated 5 out of 5 by from Fast & easy to use Way better than my experience using a different site. My refund went from a couple hundred to a few thousand. The competition was "Slayed".
Date published: 2021-05-16
Rated 5 out of 5 by from Easy and simple to use! I finally understand why I have always heard of TurboTax above all the other available tax services. Simple and easy to use. Never even had a question it was all explained so well the first time.
Date published: 2021-05-16
Rated 5 out of 5 by from easy as clicking a mouse step by step easy to follow prompts very user friendly
Date published: 2021-05-16
Rated 5 out of 5 by from Easy File I have been using Turbo Tax for many years. I also have used other "easy file" for family and I am staying with TT. Easy to walk through, simple filing instructions and cost is worth every penny.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is AWESOME! I highly recommend TurboTax; it is user-friendly and Awesome!
Date published: 2021-05-16
Rated 5 out of 5 by from Great Free Service This was more simple than I expected it to be. Took about 1.5 because it was my first time but is very simple tool to use. (w2 filing)
Date published: 2021-05-16
Rated 1 out of 5 by from Did not get Free Illinois Tax E-File Very disappointed- Did not get free Illinois Tax E-File- Had to pay $25- unable to contact anyone to fix this
Date published: 2021-05-16
Rated 2 out of 5 by from Ridiculously expensive! I was charged for something I thought was included. I already thought 110 was a lot for me DOING MY OWN small business taxes! somehow another $60 got added on for some guarantee and when I went back, I wasn't able to remove it, I had already been charged! I paid a tax pro $150 to do my taxes for me for 2019, which i didn't file until this year. So that's current pricing. I would have done my taxes somewhere else if i hadn't already entered all my info here. Very unhappy about the extra $60! I paid $170 for my small business taxes to do everything myself. What a ripoff!!!
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1086