TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Rip OFF!!! Began using Turbo Tax over a decade ago. The quality has decreased while the price has increased. Will be seeking an alternative for next year. Highly disappointed.
Date published: 2021-05-16
Rated 4 out of 5 by from Really convenient especially if used in the past Its very convenient especially when used previously to use your old returns as a basis for filing. The issue I have had is with the IRS rejecting the returns and Turbo Tax not catching it. My wife had identity theft and the IRS issued her a PIN to use, the issue is that I need one too since filing jointly and it had to be rejected by the IRS and State before then corrected and refiled. It would seem to me they should have that pop up at some point before allowing me to file in the first place.
Date published: 2021-05-16
Rated 2 out of 5 by from Infuriating - I do not need two states! The software decided I needed to file in two states which was incorrect but there was no way to correct this and override the second state. This error prevented the state check from running correctly at the end locking me into several infuriating recursive cycles where the software would start the check and never actually finish. I found myself literally yelling at the computer in several places. It got the job done, I think, but this was not a good experience.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is awesome and convenient Started my taxes, and was finished quicker than expected. Easy steps to follow and connecting W2s was a breeze. If you haven't done your taxes, I strongly recommend TurboTax
Date published: 2021-05-16
Rated 5 out of 5 by from iNDIVIDUAL It was, fast and easy to use , simple direct instructions.
Date published: 2021-05-16
Rated 5 out of 5 by from First timer Turbo tax was awesome, imformative and super helpful
Date published: 2021-05-16
Rated 5 out of 5 by from Phone Support Overall very good support, timely calls. courtesy and responsive
Date published: 2021-05-16
Rated 4 out of 5 by from 2021 Tax easy to use, much better Indiana state experience than in the past. Did not know there would be a $40 service fee. That should have been more up front.
Date published: 2021-05-16
Rated 5 out of 5 by from Taxes simplified in todays workd Simple to understand without racking your brain. Less stress and headaches
Date published: 2021-05-16
Rated 5 out of 5 by from easy to use easy to use and relevant tips that are easy to understand
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1075
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Rip OFF!!! Began using Turbo Tax over a decade ago. The quality has decreased while the price has increased. Will be seeking an alternative for next year. Highly disappointed.
Date published: 2021-05-16
Rated 4 out of 5 by from Really convenient especially if used in the past Its very convenient especially when used previously to use your old returns as a basis for filing. The issue I have had is with the IRS rejecting the returns and Turbo Tax not catching it. My wife had identity theft and the IRS issued her a PIN to use, the issue is that I need one too since filing jointly and it had to be rejected by the IRS and State before then corrected and refiled. It would seem to me they should have that pop up at some point before allowing me to file in the first place.
Date published: 2021-05-16
Rated 2 out of 5 by from Infuriating - I do not need two states! The software decided I needed to file in two states which was incorrect but there was no way to correct this and override the second state. This error prevented the state check from running correctly at the end locking me into several infuriating recursive cycles where the software would start the check and never actually finish. I found myself literally yelling at the computer in several places. It got the job done, I think, but this was not a good experience.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is awesome and convenient Started my taxes, and was finished quicker than expected. Easy steps to follow and connecting W2s was a breeze. If you haven't done your taxes, I strongly recommend TurboTax
Date published: 2021-05-16
Rated 5 out of 5 by from iNDIVIDUAL It was, fast and easy to use , simple direct instructions.
Date published: 2021-05-16
Rated 5 out of 5 by from First timer Turbo tax was awesome, imformative and super helpful
Date published: 2021-05-16
Rated 5 out of 5 by from Phone Support Overall very good support, timely calls. courtesy and responsive
Date published: 2021-05-16
Rated 4 out of 5 by from 2021 Tax easy to use, much better Indiana state experience than in the past. Did not know there would be a $40 service fee. That should have been more up front.
Date published: 2021-05-16
Rated 5 out of 5 by from Taxes simplified in todays workd Simple to understand without racking your brain. Less stress and headaches
Date published: 2021-05-16
Rated 5 out of 5 by from easy to use easy to use and relevant tips that are easy to understand
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1075