TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Not as happy anymore The running total for your taxes is misleading and I found very upsetting before completing the medical expenses section. The number goes way up at one point and then drops following one more entry.
Date published: 2021-05-16
Rated 4 out of 5 by from Helpful Note It would have been helpful to jump to special allocations section in the actual return in the demo
Date published: 2021-05-16
Rated 1 out of 5 by from Charge me for everything extra charge for debit? for state? upgrade here? upgrade there? single, non home owner, this should be free
Date published: 2021-05-16
Rated 5 out of 5 by from Easy We have used Turbo Tax for more than 15 years. Have never been disappointed. Answers to questions are thorough and quick.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is helpful, but TRICKY to navigate Had to phone in twice with installation and download problems. Both agents were patient and helpful
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use program. Walks me through what I do not know.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is wondeful, easy, even I can do it! I really liked ding this myself, i felt Turbo tax gave me choices in tools of help, live chat, emails, pop ups, dictionary. these tools make it convenient and simple to file.
Date published: 2021-05-16
Rated 3 out of 5 by from Very poor Investment Income module for 2020 Despite direct download of my 1099 from the bank, the1099 income section highlighted numerous $0 items which were $0 also in the prior year, and each required me to drill down into the detail in order to clear it and proceed with my return. The entire Investment Income module, which was great in prior years, was very dysfunctional for 2020.
Date published: 2021-05-16
Rated 5 out of 5 by from Another year in the book! Been using for 3 decades. Gets easier every year; thank goodness.
Date published: 2021-05-16
Rated 1 out of 5 by from Won't be using TurboTax again We did not get our COVID stipend in time because of a glitch with TurboTax, we had to pay $400 for a penalty because Turbotax didn't initiate our State Tax Direct Deposit Payment that we agreed to in 2019, and our Efiling wouldn't work this year. The last 2 years it has been more of a hassle than a help. We will be paying a tax preparer next year for sure.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1073
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Not as happy anymore The running total for your taxes is misleading and I found very upsetting before completing the medical expenses section. The number goes way up at one point and then drops following one more entry.
Date published: 2021-05-16
Rated 4 out of 5 by from Helpful Note It would have been helpful to jump to special allocations section in the actual return in the demo
Date published: 2021-05-16
Rated 1 out of 5 by from Charge me for everything extra charge for debit? for state? upgrade here? upgrade there? single, non home owner, this should be free
Date published: 2021-05-16
Rated 5 out of 5 by from Easy We have used Turbo Tax for more than 15 years. Have never been disappointed. Answers to questions are thorough and quick.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is helpful, but TRICKY to navigate Had to phone in twice with installation and download problems. Both agents were patient and helpful
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use program. Walks me through what I do not know.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is wondeful, easy, even I can do it! I really liked ding this myself, i felt Turbo tax gave me choices in tools of help, live chat, emails, pop ups, dictionary. these tools make it convenient and simple to file.
Date published: 2021-05-16
Rated 3 out of 5 by from Very poor Investment Income module for 2020 Despite direct download of my 1099 from the bank, the1099 income section highlighted numerous $0 items which were $0 also in the prior year, and each required me to drill down into the detail in order to clear it and proceed with my return. The entire Investment Income module, which was great in prior years, was very dysfunctional for 2020.
Date published: 2021-05-16
Rated 5 out of 5 by from Another year in the book! Been using for 3 decades. Gets easier every year; thank goodness.
Date published: 2021-05-16
Rated 1 out of 5 by from Won't be using TurboTax again We did not get our COVID stipend in time because of a glitch with TurboTax, we had to pay $400 for a penalty because Turbotax didn't initiate our State Tax Direct Deposit Payment that we agreed to in 2019, and our Efiling wouldn't work this year. The last 2 years it has been more of a hassle than a help. We will be paying a tax preparer next year for sure.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1073