TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from PROGRAM GETTING WORST Just as I was about to send the returns in, my return is being rejected due to Schedule 8812 "AdvPaymentQualChildrenSP should be blank", and three similar requirements. I DO NOT HAVE CHILDREN. So, frustrated and frustrating. I finally had to go thru the whole thing and select that I do not qualify for the Child Tax Credit. THEN, I was allowed to send in my returns. Didn't ask this in previous years. Must be a glitch, or bad programming.
Date published: 2022-10-17
Rated 4 out of 5 by from Turbo Tax Business There were several glitches in the software. I was unpleasantly shocked to see so many glitches in Intuit's software. A bit disappointed.
Date published: 2022-10-17
Rated 3 out of 5 by from CAN BE MORE USER FRIENDLY BY GIVING US MORE CHOICE I HAVE TWO SEPERATE W-2S FOR SAME EMPLOYER, (IHSS) AND THE SYSTEM KEEPS SAYING ITS DUPLICATE.
Date published: 2022-10-17
Rated 1 out of 5 by from TurboTax Password Reset Process Is IMPOSSIBLE! The software is what it is. It missed the fact that based on the entries I was making, I needed to file some additional forms that weren't a standard part of the input process, as they should have been. EVEN WORSE IS THE PASSWORD RESET FEATURE - IF YOU HAVE CHANGED YOUR PHONE NUMBER SINCE THE LAST FILING! I TRIED THE "FORGOT PASSWORD" FEATURE - 2-FACTOR AUTHENTICATION KEPT SENDING THE CODE TO A PHONE NUMBER I NO LONGER HAVE ACCESS TO. I CALLED THE TURBOTAX IVR - IT SENT ME A RESET LINK, BUT AFTER ENTERING THE REQUESTED INFO, COULD NOT FIND MY ACCOUNT, I HAD IT SEND ME AN EMAIL LINK TO RESET MY PASSWORD - ONLY TO LEARN THAT TAKES UPWARDS OF 24 HOURS TO RECEIVE THE EMAIL (USELESS). I TRIED "ANOTHER WAY", AND IT ASKED ME ALL KINDS OF PERSONAL IDENTIFICATION QUESTIONS AND AFTER PROVIDING ALL OF THAT INFO, IT STILL SENT THE AUTHENTICATION CODE TO THE OLD PHONE NUMBER. (NOT HELPFUL). I TRIED TO OPEN A NEW ACCOUNT AND IT BLOCKED ME, STATING THAT THERE WAS ALREADY AN ACCOUNT WITH THAT EMAIL ADDRESS. I CALLED TURBOTAX AGAIN AN AFTER FIGHTING WITH THE IVR AGAIN, I FINALLY GOT PUT INTO THE HOLD QUEUE FOR A HUMAN. AT LAST, I THOUGHT I WAS MAKING PROGRESS - NO - I PROVIDED THE INFORMATION THAT I WAS ASKED FOR, BUT THEN HE KEPT ASKING FOR ANOTHER PHONE NUMBER ASSOCIATED WITH THE ACCOUNT. COME TO FIND IT, IT WAS THE PHONE NUMBER THAT THEIR SYSTEM HAD BEEN TEXTING TO ME, MY CURRENT NUMBER IS ASSOCIATED WITH THE ACCOUNT, JUST NOT FOR RESETTING MY ACCOUNT PASSWORD!!! HOW STUPID IS THAT!!! AS THE TAX DEADLINE IS QUICKLY APPROACHING AND I WASN'T COMFORTABLE TAKING A CHANCE AND WAITING FOR AN EMAIL TO ARRIVE - I FINALLY "FILLED IT OUT ANONYMOUSLY, AND THE FUNNY THING IS - I GOT AN EMAIL IMMEDIATELY STATING THAT MY TAXES HAD BEEN FILED. ***TURBOTAX - YOU REALLY NEED TO FIND A BETTER WAY TO RESET PASSWORDS!*** I AM SURE YOU HAVE THE LONG DELAY IN SENDING EMAILS AS A FRAUD DETERRENT, BUT THERE HAS GOT TO BE A BETTER WAY, ESPECIALLY WHEN TALKING TO A HUMAN - THEY ONLY ASKED ME THE BARE BONES BASIC IDENTIFYING INFORMATION AND SAID ALL I CAN DO IS SEND YOU AN EMAIL THAT WILL ARRIVE IN 24 HOURS, HAD I WAITED ANY LATER, I WOULD STILL BE WAITING FOR THE PASSWORD RESET EMAIL AND HAVE MISSED MY TAX FILING DEADLINE! THIS MAKES ME WANT TO RETHINK WHO I WILL USE NEXT YEAR AS MY TAX-FILING SOFTWARE. I HAVE USED TURBOTAX SINCE THE EARLY 1990s AND AM ABOUT TO RETHINK MY NEXT PURCHASE DECISION!
Date published: 2022-10-17
Rated 4 out of 5 by from Love Turbo Tax. Will always use Turbo Tax just wish there was more options and better understanding of some questions. Why I marked Direct Payment from bank and on my report, it said to mail vouchers with payment. So I hope I am doing this correctly.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax is professional and user friendly. I have used TurboTax for more than 8 years. You learn a lot about US tax code.
Date published: 2022-10-17
Rated 5 out of 5 by from Terrific and easy Loved how easily and thoroughly the software walked me through
Date published: 2022-10-17
Rated 5 out of 5 by from best tax product out there! great service it takes you step by step so there isn’t any way to mess up they will find the errors and help you fix the problem i’ve been with turbo tax since the day i became eligible to do my taxes and never had any problems
Date published: 2022-10-17
Rated 5 out of 5 by from Amazing Thank you for your professional services! I will use your services for years to come.
Date published: 2022-10-17
Rated 5 out of 5 by from Easy to file I have used for years, trust it better than an account.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 103
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from PROGRAM GETTING WORST Just as I was about to send the returns in, my return is being rejected due to Schedule 8812 "AdvPaymentQualChildrenSP should be blank", and three similar requirements. I DO NOT HAVE CHILDREN. So, frustrated and frustrating. I finally had to go thru the whole thing and select that I do not qualify for the Child Tax Credit. THEN, I was allowed to send in my returns. Didn't ask this in previous years. Must be a glitch, or bad programming.
Date published: 2022-10-17
Rated 4 out of 5 by from Turbo Tax Business There were several glitches in the software. I was unpleasantly shocked to see so many glitches in Intuit's software. A bit disappointed.
Date published: 2022-10-17
Rated 3 out of 5 by from CAN BE MORE USER FRIENDLY BY GIVING US MORE CHOICE I HAVE TWO SEPERATE W-2S FOR SAME EMPLOYER, (IHSS) AND THE SYSTEM KEEPS SAYING ITS DUPLICATE.
Date published: 2022-10-17
Rated 1 out of 5 by from TurboTax Password Reset Process Is IMPOSSIBLE! The software is what it is. It missed the fact that based on the entries I was making, I needed to file some additional forms that weren't a standard part of the input process, as they should have been. EVEN WORSE IS THE PASSWORD RESET FEATURE - IF YOU HAVE CHANGED YOUR PHONE NUMBER SINCE THE LAST FILING! I TRIED THE "FORGOT PASSWORD" FEATURE - 2-FACTOR AUTHENTICATION KEPT SENDING THE CODE TO A PHONE NUMBER I NO LONGER HAVE ACCESS TO. I CALLED THE TURBOTAX IVR - IT SENT ME A RESET LINK, BUT AFTER ENTERING THE REQUESTED INFO, COULD NOT FIND MY ACCOUNT, I HAD IT SEND ME AN EMAIL LINK TO RESET MY PASSWORD - ONLY TO LEARN THAT TAKES UPWARDS OF 24 HOURS TO RECEIVE THE EMAIL (USELESS). I TRIED "ANOTHER WAY", AND IT ASKED ME ALL KINDS OF PERSONAL IDENTIFICATION QUESTIONS AND AFTER PROVIDING ALL OF THAT INFO, IT STILL SENT THE AUTHENTICATION CODE TO THE OLD PHONE NUMBER. (NOT HELPFUL). I TRIED TO OPEN A NEW ACCOUNT AND IT BLOCKED ME, STATING THAT THERE WAS ALREADY AN ACCOUNT WITH THAT EMAIL ADDRESS. I CALLED TURBOTAX AGAIN AN AFTER FIGHTING WITH THE IVR AGAIN, I FINALLY GOT PUT INTO THE HOLD QUEUE FOR A HUMAN. AT LAST, I THOUGHT I WAS MAKING PROGRESS - NO - I PROVIDED THE INFORMATION THAT I WAS ASKED FOR, BUT THEN HE KEPT ASKING FOR ANOTHER PHONE NUMBER ASSOCIATED WITH THE ACCOUNT. COME TO FIND IT, IT WAS THE PHONE NUMBER THAT THEIR SYSTEM HAD BEEN TEXTING TO ME, MY CURRENT NUMBER IS ASSOCIATED WITH THE ACCOUNT, JUST NOT FOR RESETTING MY ACCOUNT PASSWORD!!! HOW STUPID IS THAT!!! AS THE TAX DEADLINE IS QUICKLY APPROACHING AND I WASN'T COMFORTABLE TAKING A CHANCE AND WAITING FOR AN EMAIL TO ARRIVE - I FINALLY "FILLED IT OUT ANONYMOUSLY, AND THE FUNNY THING IS - I GOT AN EMAIL IMMEDIATELY STATING THAT MY TAXES HAD BEEN FILED. ***TURBOTAX - YOU REALLY NEED TO FIND A BETTER WAY TO RESET PASSWORDS!*** I AM SURE YOU HAVE THE LONG DELAY IN SENDING EMAILS AS A FRAUD DETERRENT, BUT THERE HAS GOT TO BE A BETTER WAY, ESPECIALLY WHEN TALKING TO A HUMAN - THEY ONLY ASKED ME THE BARE BONES BASIC IDENTIFYING INFORMATION AND SAID ALL I CAN DO IS SEND YOU AN EMAIL THAT WILL ARRIVE IN 24 HOURS, HAD I WAITED ANY LATER, I WOULD STILL BE WAITING FOR THE PASSWORD RESET EMAIL AND HAVE MISSED MY TAX FILING DEADLINE! THIS MAKES ME WANT TO RETHINK WHO I WILL USE NEXT YEAR AS MY TAX-FILING SOFTWARE. I HAVE USED TURBOTAX SINCE THE EARLY 1990s AND AM ABOUT TO RETHINK MY NEXT PURCHASE DECISION!
Date published: 2022-10-17
Rated 4 out of 5 by from Love Turbo Tax. Will always use Turbo Tax just wish there was more options and better understanding of some questions. Why I marked Direct Payment from bank and on my report, it said to mail vouchers with payment. So I hope I am doing this correctly.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax is professional and user friendly. I have used TurboTax for more than 8 years. You learn a lot about US tax code.
Date published: 2022-10-17
Rated 5 out of 5 by from Terrific and easy Loved how easily and thoroughly the software walked me through
Date published: 2022-10-17
Rated 5 out of 5 by from best tax product out there! great service it takes you step by step so there isn’t any way to mess up they will find the errors and help you fix the problem i’ve been with turbo tax since the day i became eligible to do my taxes and never had any problems
Date published: 2022-10-17
Rated 5 out of 5 by from Amazing Thank you for your professional services! I will use your services for years to come.
Date published: 2022-10-17
Rated 5 out of 5 by from Easy to file I have used for years, trust it better than an account.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 103