TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from CUSTOMER SERVICE WAS GREAT, Programming awful. The customer service was great and very helpful. I am very tech savvy and was frustrated that I had to reach out at all. It was not easy to walk through the process alone. I paid for the Deluxe to walk through everything and get it done quickly and efficiently as possible. When getting with a rep for help it showed I had paid for the 2022 filing information and she had to then help me get the 2021 documentation. When there are errors at the smartcheck in the end it is not as clear as it should be to fill in or change the info needed, it made me feel like I was doing homework on how to get through the programming. For the price of not only one year but the next year because you cannot reverse the option I should not have had to do so much digging to get answers. Customer service was excellent programming was a headache. I do like the feature that the rep can help by seeing your screen. It made things move quicker.
Date published: 2022-11-18
Rated 5 out of 5 by from Easy to navigate. The questions asked were relevant to my situation. Several items were things that I hadn't thought of or was unaware of. I enjoy the convenience of knowing the math and current IRS laws are covered and guaranteed with Turbo Tax.
Date published: 2022-11-18
Rated 4 out of 5 by from i am used to turbotax I have been using turbotax since it was invented and would not be able to file my taxes without it. Mainly use the step by step method to get started in feb each year and then go trough each individual form as more information trickles in from banks and investments.
Date published: 2022-11-17
Rated 5 out of 5 by from Great Service! Turbotax has been an excellent resource in helping me file my taxes!
Date published: 2022-11-17
Rated 4 out of 5 by from Had trouble getting in for past taxes for 2021 Basically worked well once I downloaded to my computer. I ended up filing for 2021 after Oct 2022 deadline for efiling. Had to call a few times to understand how to continue to pull up the program.
Date published: 2022-11-17
Rated 5 out of 5 by from Great Been using it over 20 years, love it. Will continue using it and requirement it to others.
Date published: 2022-11-17
Rated 5 out of 5 by from I love using Turbotax Turbotax is easy to use and helps me understand the process and tax laws that are relevant to me.
Date published: 2022-11-17
Rated 4 out of 5 by from TurboTax is Great everything was good till i got to efile n it doesnt explain what you need to do
Date published: 2022-11-17
Rated 5 out of 5 by from awesome it was very helpful with the steps that i did not need any other help till efile
Date published: 2022-11-17
Rated 5 out of 5 by from TurboTax is the way to go! TurboTax has always been my go to when filing taxes every year. It is easy, simple, and quick.
Date published: 2022-11-17
All TurboTax® Offerings Reviews - Page 11
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from CUSTOMER SERVICE WAS GREAT, Programming awful. The customer service was great and very helpful. I am very tech savvy and was frustrated that I had to reach out at all. It was not easy to walk through the process alone. I paid for the Deluxe to walk through everything and get it done quickly and efficiently as possible. When getting with a rep for help it showed I had paid for the 2022 filing information and she had to then help me get the 2021 documentation. When there are errors at the smartcheck in the end it is not as clear as it should be to fill in or change the info needed, it made me feel like I was doing homework on how to get through the programming. For the price of not only one year but the next year because you cannot reverse the option I should not have had to do so much digging to get answers. Customer service was excellent programming was a headache. I do like the feature that the rep can help by seeing your screen. It made things move quicker.
Date published: 2022-11-18
Rated 5 out of 5 by from Easy to navigate. The questions asked were relevant to my situation. Several items were things that I hadn't thought of or was unaware of. I enjoy the convenience of knowing the math and current IRS laws are covered and guaranteed with Turbo Tax.
Date published: 2022-11-18
Rated 4 out of 5 by from i am used to turbotax I have been using turbotax since it was invented and would not be able to file my taxes without it. Mainly use the step by step method to get started in feb each year and then go trough each individual form as more information trickles in from banks and investments.
Date published: 2022-11-17
Rated 5 out of 5 by from Great Service! Turbotax has been an excellent resource in helping me file my taxes!
Date published: 2022-11-17
Rated 4 out of 5 by from Had trouble getting in for past taxes for 2021 Basically worked well once I downloaded to my computer. I ended up filing for 2021 after Oct 2022 deadline for efiling. Had to call a few times to understand how to continue to pull up the program.
Date published: 2022-11-17
Rated 5 out of 5 by from Great Been using it over 20 years, love it. Will continue using it and requirement it to others.
Date published: 2022-11-17
Rated 5 out of 5 by from I love using Turbotax Turbotax is easy to use and helps me understand the process and tax laws that are relevant to me.
Date published: 2022-11-17
Rated 4 out of 5 by from TurboTax is Great everything was good till i got to efile n it doesnt explain what you need to do
Date published: 2022-11-17
Rated 5 out of 5 by from awesome it was very helpful with the steps that i did not need any other help till efile
Date published: 2022-11-17
Rated 5 out of 5 by from TurboTax is the way to go! TurboTax has always been my go to when filing taxes every year. It is easy, simple, and quick.
Date published: 2022-11-17
All TurboTax® Offerings Reviews - Page 11