TURBOTAX CUSTOMER REVIEWS

TurboTax Premier
CD/Download Reviews

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Rated 5 out of 5 by from Live safer Very easy and professional, They work for you and on your best inters
Date published: 2023-03-17
Rated 3 out of 5 by from Average At times difficult to correct field when in review mode - had to completely go to beginning to figure out where to enter correct information - very frustrating.
Date published: 2023-03-17
Rated 3 out of 5 by from TurboTax wasn't as good as usual This year was a lot harder than previous years. I had to speak to two customer relation people, who did help in their own way but not to my satisfaction. This supposedly free and cheaper service to seniors and veterans was not done well. Paid more than I have in many years. Was very disappointed in the service this year but had no other way to go at this time.
Date published: 2023-03-17
Rated 4 out of 5 by from Thorough, but still clunky in places Maybe its the ever confounding tax code, but TurboTax is getting worse. I still can't find the place to enter quarterly estimated taxes using the search tools. The system has a habit of inserting forms and raising issues at the end that it introduced earlier-- like it is causing its own problems!
Date published: 2023-03-17
Rated 5 out of 5 by from Simple and thorough I tried it on-line and with the software. Interestingly my refund was almost $300 higher using the Deluxe CD. Not sure why as I used the same figures in preparing each return.
Date published: 2023-03-17
Rated 5 out of 5 by from Simple & Easy Everything went smooth, had no issues with the website, I would do it again next year! it feels great that I didn't have to pay too much to even get my taxes done.
Date published: 2023-03-17
Rated 3 out of 5 by from It frustrated me way to many times today. I do not like that you try to trick(convince) your customers to upgrade constantly. It is super annoying. Also, the amount you want to charge to have your fees paid out of a person's return is shameful. I have used Turbo Tax for about 20 years for both of my children, my husband, and myself, but the past few years have made me rethink using you in the future.
Date published: 2023-03-17
Rated 5 out of 5 by from turbo tax is awesome very easy to use and very helpful also easy to efile returns
Date published: 2023-03-17
Rated 1 out of 5 by from I no longer need Turbotax. Turbotax held my taxes hostage. I could not e-file because I kept getting an error message that 8915-F has not been finalized. I spent over 2 hours on the phone with a representative who kept trying to blame the IRS on the issue when it was there software that was the issue. I requested a refund, over 5-7 days later still nothing. I called the IRS, which confirmed that I did not need said form. I called Turbox tax back and one rep was helping me and we were getting somewhere but then the call dropped. She didn't call me back. I tried to call turbotax back, while on hold I figured out what forms to delete and was able to fix the issue myself by figuring out which forms to delete. I should get my money back. After using turbotax for over 15 years, this is enough to walk away. I am utterly disgusted with the bad information their representative gave me and argued with me for 2 hours just to tell me my only option is to request a refund. Which I did, but never got a response back from turbotax after more than 5-7 business days from my email confirmation that the refund request was received. At best, I should get all my money back, and at least half since I had to figure out how to undo their software issue surrounding the 8915-F.
Date published: 2023-03-17
Rated 4 out of 5 by from Great product I was hesitant this year as I have a rental to add in, but Turbo Tax broke things down nicely.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 261
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Live safer Very easy and professional, They work for you and on your best inters
Date published: 2023-03-17
Rated 3 out of 5 by from Average At times difficult to correct field when in review mode - had to completely go to beginning to figure out where to enter correct information - very frustrating.
Date published: 2023-03-17
Rated 3 out of 5 by from TurboTax wasn't as good as usual This year was a lot harder than previous years. I had to speak to two customer relation people, who did help in their own way but not to my satisfaction. This supposedly free and cheaper service to seniors and veterans was not done well. Paid more than I have in many years. Was very disappointed in the service this year but had no other way to go at this time.
Date published: 2023-03-17
Rated 4 out of 5 by from Thorough, but still clunky in places Maybe its the ever confounding tax code, but TurboTax is getting worse. I still can't find the place to enter quarterly estimated taxes using the search tools. The system has a habit of inserting forms and raising issues at the end that it introduced earlier-- like it is causing its own problems!
Date published: 2023-03-17
Rated 5 out of 5 by from Simple and thorough I tried it on-line and with the software. Interestingly my refund was almost $300 higher using the Deluxe CD. Not sure why as I used the same figures in preparing each return.
Date published: 2023-03-17
Rated 5 out of 5 by from Simple & Easy Everything went smooth, had no issues with the website, I would do it again next year! it feels great that I didn't have to pay too much to even get my taxes done.
Date published: 2023-03-17
Rated 3 out of 5 by from It frustrated me way to many times today. I do not like that you try to trick(convince) your customers to upgrade constantly. It is super annoying. Also, the amount you want to charge to have your fees paid out of a person's return is shameful. I have used Turbo Tax for about 20 years for both of my children, my husband, and myself, but the past few years have made me rethink using you in the future.
Date published: 2023-03-17
Rated 5 out of 5 by from turbo tax is awesome very easy to use and very helpful also easy to efile returns
Date published: 2023-03-17
Rated 1 out of 5 by from I no longer need Turbotax. Turbotax held my taxes hostage. I could not e-file because I kept getting an error message that 8915-F has not been finalized. I spent over 2 hours on the phone with a representative who kept trying to blame the IRS on the issue when it was there software that was the issue. I requested a refund, over 5-7 days later still nothing. I called the IRS, which confirmed that I did not need said form. I called Turbox tax back and one rep was helping me and we were getting somewhere but then the call dropped. She didn't call me back. I tried to call turbotax back, while on hold I figured out what forms to delete and was able to fix the issue myself by figuring out which forms to delete. I should get my money back. After using turbotax for over 15 years, this is enough to walk away. I am utterly disgusted with the bad information their representative gave me and argued with me for 2 hours just to tell me my only option is to request a refund. Which I did, but never got a response back from turbotax after more than 5-7 business days from my email confirmation that the refund request was received. At best, I should get all my money back, and at least half since I had to figure out how to undo their software issue surrounding the 8915-F.
Date published: 2023-03-17
Rated 4 out of 5 by from Great product I was hesitant this year as I have a rental to add in, but Turbo Tax broke things down nicely.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 261