TURBOTAX CUSTOMER REVIEWS

TurboTax Premier
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Rated 2 out of 5 by from COVID-19 2020 Distribution Taxpayer Time Waster Spent a few hours trying to "fix the Federal Return", going round and round with the Disaster Distribution worksheet provided. I came to the conclusion that it couldn't be fixed probably because TurboTax and the "Service" weren't able to communicate. Rather than TurboTax just coming out and addressing the flaw, they are apparently comfortable wasting customers' time. So much for professionalism and transparency.
Date published: 2023-03-26
Rated 4 out of 5 by from GREAT GREAT HELP, I REALLY LIKE USING TURBO TAX . THANK YOU
Date published: 2023-03-26
Rated 1 out of 5 by from Poor customer service I've filed several tax returns this week. I tried to file my last return and could not get the system to let me pay for the NM return. The system wanted a new password. When I tried to reset the password the system said, "Hmmm...we have a problem. I called customer service and was on the line for 10 minutes. The lady was polite but could not figure out how to get into my account. She suggested that I download the software to another device. Crazy!! I'm on a MacBookAir. Some of her questions sounded to me that she was not well trained not understood the basics of TurboTax. After five attempts I was able to complete the process....with NO help from the customer service rep
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax made it easy! TurboTax Deluxe made it easy to complete my Federal taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy to use Step by step instructions made this process fast and simple.
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is wonderful Quick and easy. Just answer the questions. Just click if your not sure how to answer was very helpful on some new items.
Date published: 2023-03-26
Rated 5 out of 5 by from SO Helpful Like most people, I find tax prep stressful since numbers are not my strength. But as a woman and two-business owner, I want to expand my financial literacy and understand all that goes into my taxes. TurboTax makes the process so intuitive, gentle, and guiding. I appreciate all the tips and education, and the graphics that bring me joy during tax filing.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is awesome! It was easy to follow the simple steps to complete our tax return independently.
Date published: 2023-03-26
Rated 4 out of 5 by from Great Tax App Easy to understand, helpful tips, with guided help.
Date published: 2023-03-26
Rated 5 out of 5 by from Very professional and thorough. Thank you. Great job, Intuit Tax Professional gave me excellent support.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 225
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from COVID-19 2020 Distribution Taxpayer Time Waster Spent a few hours trying to "fix the Federal Return", going round and round with the Disaster Distribution worksheet provided. I came to the conclusion that it couldn't be fixed probably because TurboTax and the "Service" weren't able to communicate. Rather than TurboTax just coming out and addressing the flaw, they are apparently comfortable wasting customers' time. So much for professionalism and transparency.
Date published: 2023-03-26
Rated 4 out of 5 by from GREAT GREAT HELP, I REALLY LIKE USING TURBO TAX . THANK YOU
Date published: 2023-03-26
Rated 1 out of 5 by from Poor customer service I've filed several tax returns this week. I tried to file my last return and could not get the system to let me pay for the NM return. The system wanted a new password. When I tried to reset the password the system said, "Hmmm...we have a problem. I called customer service and was on the line for 10 minutes. The lady was polite but could not figure out how to get into my account. She suggested that I download the software to another device. Crazy!! I'm on a MacBookAir. Some of her questions sounded to me that she was not well trained not understood the basics of TurboTax. After five attempts I was able to complete the process....with NO help from the customer service rep
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax made it easy! TurboTax Deluxe made it easy to complete my Federal taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy to use Step by step instructions made this process fast and simple.
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is wonderful Quick and easy. Just answer the questions. Just click if your not sure how to answer was very helpful on some new items.
Date published: 2023-03-26
Rated 5 out of 5 by from SO Helpful Like most people, I find tax prep stressful since numbers are not my strength. But as a woman and two-business owner, I want to expand my financial literacy and understand all that goes into my taxes. TurboTax makes the process so intuitive, gentle, and guiding. I appreciate all the tips and education, and the graphics that bring me joy during tax filing.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is awesome! It was easy to follow the simple steps to complete our tax return independently.
Date published: 2023-03-26
Rated 4 out of 5 by from Great Tax App Easy to understand, helpful tips, with guided help.
Date published: 2023-03-26
Rated 5 out of 5 by from Very professional and thorough. Thank you. Great job, Intuit Tax Professional gave me excellent support.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 225