TURBOTAX CUSTOMER REVIEWS

TurboTax Premier
CD/Download Reviews

Read unbiased reviews from real TurboTax Premier CD/Download customers. Import
investment info, maximize your IRA savings, and get help with employee stock plans.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome The process was seamless. I loved having everything done for me.
Date published: 2023-03-19
Rated 5 out of 5 by from Easy to use Easy to use. Support Center is great. Calculations have improved a lot.
Date published: 2023-03-19
Rated 4 out of 5 by from Not as good as it used to be. Unable to import 401k from Fidelity so updated to Premier. It still failed to import so wasted $35 for NOTHING. Several places during deductions it gets in a loop with no way out. During healthcare questions the correct answer is not an option. This product is not as good as it used to be.
Date published: 2023-03-19
Rated 1 out of 5 by from Terrible Service-constant upsell for unnecessary I literally had to complete the tax return for my Mother 3 times because there was constant attempts to upsell for unnecessary services, and you don't know how much you owe literally until you are ready to file. You have to pay VERY close attention to the upsell. My mother's return is very simple; retirement, social security, and dividends, with no deductions. You have 10 years of history and IT IS THE SAME. You know she doesn't need the more complex solutions but you upsell anyway, and the process is designed to hide the total cost from you until the end. Somehow I choose Premier at $89, and the final cost is over $200 when I added no additional services, so I had to start over. SHAME on YOU!
Date published: 2023-03-19
Rated 5 out of 5 by from Good Good, it was easy enough. I would use Turbo tax again next year
Date published: 2023-03-19
Rated 5 out of 5 by from Another Good Year w/ Turbotax I’ve used TT for many many years and because it keeps the same format, it is easy to use. This year their state filing fees were lower so I was happy about this. Seemed more reasonable than in the past.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax is great The system is quite efficient, because it can automatically get the online information and stores your past year's tax info. There is live support in case you have some issues in your tax return and filing. E-filing is easy if there's no issue with your taxes.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax is indeed excellent Turbo tax is very user-friendly; it navigates you through. I didn't have any issues from beginning to end. Thank you so much.
Date published: 2023-03-19
Rated 3 out of 5 by from Getting harder to file w Turbotax Downloads too frequent. No option to continue without the long wait for Dl, extract, and install. Too many steps to E File. Yes I know security is a concern, but input Bank information four (4) times to E File Fed and state. Come on. Review process is clumsy. Screen flops up an item. What is it? How about go to the form so we can see the whole area where the "missing" item is located.
Date published: 2023-03-19
Rated 5 out of 5 by from JUST RESPOND TO QUESTIONS AND FILE I have used Turbo Tax application on my computer and most recently on line. It is easy to follow and asks all the right questions to get pertinent information to file the return.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 199
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome The process was seamless. I loved having everything done for me.
Date published: 2023-03-19
Rated 5 out of 5 by from Easy to use Easy to use. Support Center is great. Calculations have improved a lot.
Date published: 2023-03-19
Rated 4 out of 5 by from Not as good as it used to be. Unable to import 401k from Fidelity so updated to Premier. It still failed to import so wasted $35 for NOTHING. Several places during deductions it gets in a loop with no way out. During healthcare questions the correct answer is not an option. This product is not as good as it used to be.
Date published: 2023-03-19
Rated 1 out of 5 by from Terrible Service-constant upsell for unnecessary I literally had to complete the tax return for my Mother 3 times because there was constant attempts to upsell for unnecessary services, and you don't know how much you owe literally until you are ready to file. You have to pay VERY close attention to the upsell. My mother's return is very simple; retirement, social security, and dividends, with no deductions. You have 10 years of history and IT IS THE SAME. You know she doesn't need the more complex solutions but you upsell anyway, and the process is designed to hide the total cost from you until the end. Somehow I choose Premier at $89, and the final cost is over $200 when I added no additional services, so I had to start over. SHAME on YOU!
Date published: 2023-03-19
Rated 5 out of 5 by from Good Good, it was easy enough. I would use Turbo tax again next year
Date published: 2023-03-19
Rated 5 out of 5 by from Another Good Year w/ Turbotax I’ve used TT for many many years and because it keeps the same format, it is easy to use. This year their state filing fees were lower so I was happy about this. Seemed more reasonable than in the past.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax is great The system is quite efficient, because it can automatically get the online information and stores your past year's tax info. There is live support in case you have some issues in your tax return and filing. E-filing is easy if there's no issue with your taxes.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax is indeed excellent Turbo tax is very user-friendly; it navigates you through. I didn't have any issues from beginning to end. Thank you so much.
Date published: 2023-03-19
Rated 3 out of 5 by from Getting harder to file w Turbotax Downloads too frequent. No option to continue without the long wait for Dl, extract, and install. Too many steps to E File. Yes I know security is a concern, but input Bank information four (4) times to E File Fed and state. Come on. Review process is clumsy. Screen flops up an item. What is it? How about go to the form so we can see the whole area where the "missing" item is located.
Date published: 2023-03-19
Rated 5 out of 5 by from JUST RESPOND TO QUESTIONS AND FILE I have used Turbo Tax application on my computer and most recently on line. It is easy to follow and asks all the right questions to get pertinent information to file the return.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 199