TURBOTAX CUSTOMER REVIEWS
TurboTax Deluxe
CD/Download Reviews
Read unbiased reviews from real TurboTax Deluxe CD/Download customers.
Get extra guidance to maximize deductions and get your biggest tax refund.
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Rated 1 out of 5 by
Over 80 from
Too many turbo add in's for more money.
Found it difficult to enter license code. Spent over an hour on phone trying to enter it. In the meantime I had already established an account on line and could not enter my code at the end. Would have to enter info all over again. Took me several days/hours to complete and ended up having to pay $237. extra to file; even though I had a license code. Going to try and get a refund since I was unable to use the code. I am 80 years old and should not have to pay so much just to file. There is no way to import what I had already done into the license agreement program.
Date published: 2023-03-30
Rated 3 out of 5 by
AGE2 from
More complicated this year.
In truth, this year was more complicated filing with turbo tax. I was excited to file this year because I had less states and complications this year, but navigation and reading / wondering what I'm filling in was less clear. My schedule C was complicated, because I didn't want to file this year (no business income / deductions), but it kept asking me over and over again about my business vehicle use (which was none), and it was very unclear about where the question I was answering was on the form. I could not get context to figure out what it was asking, and figure out what I wanted to enter. It was cyclical and kept asking about it with every review. Similar experience with the states this year. I couldn't find the sections I wanted to fill out, or avoid the ones I was familiar with not needing. I have filed using turbo tax for the past 9 years, and I am disappointed to say I don't believe I'll do it again next year. It was way too complicated this year, and quite expensive.
Date published: 2023-03-30
Rated 5 out of 5 by
JRLof from
TurboTax for the win!
I appreciate you TurboTax!! Best way to do taxes!!
Date published: 2023-03-30
Rated 5 out of 5 by
Phyl223T from
Turbo Tax Awesome
I love the experience, I had using TURBO Tax! I recommend using turbo to everyone.
Date published: 2023-03-30
Rated 5 out of 5 by
Katt13 from
Great
It was great I had great help with ahlija it was good thank you for the help it was great
Date published: 2023-03-30
Rated 4 out of 5 by
Tisha Wisha Disha from
Easy to file via Turbo Tax
Had a great experience filing my taxes via Turbo Tax.
Date published: 2023-03-30
Rated 5 out of 5 by
Robyn 16 from
Love it!! Very easy experience!!
Very user friendly!! If you need any assistance they are very helpful!
Date published: 2023-03-30
Rated 5 out of 5 by
grangran335 from
Easier than ever!
TurboTax is so easy to use - clear instructions and great explanations. Attractive and fun screens which ease the whole process. It goes faster every year, and it is the improvements in the program that have made filing quick and convenient. I tell everyone I use TurboTax.
Date published: 2023-03-30
Rated 1 out of 5 by
Tom345363253 from
TT keeps repeating the same questions and popups
and It's hard to change numbers that have to go in a particular box, and then see that the number has actually changed
Date published: 2023-03-30
Rated 5 out of 5 by
Kim in Alaska from
Taxes are painful, Turbo Tax isn't
I feel that it is painful to do taxes regardless if you owe or are getting a refund. But the software can make or break the experience. I feel that I can get all my questions answered by picking the more information button.
All TurboTax® Offerings Reviews - Page 139
Date published: 2023-03-30
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Over 80 from
Too many turbo add in's for more money.
Found it difficult to enter license code. Spent over an hour on phone trying to enter it. In the meantime I had already established an account on line and could not enter my code at the end. Would have to enter info all over again. Took me several days/hours to complete and ended up having to pay $237. extra to file; even though I had a license code. Going to try and get a refund since I was unable to use the code. I am 80 years old and should not have to pay so much just to file. There is no way to import what I had already done into the license agreement program.
Date published: 2023-03-30
Rated 3 out of 5 by
AGE2 from
More complicated this year.
In truth, this year was more complicated filing with turbo tax. I was excited to file this year because I had less states and complications this year, but navigation and reading / wondering what I'm filling in was less clear. My schedule C was complicated, because I didn't want to file this year (no business income / deductions), but it kept asking me over and over again about my business vehicle use (which was none), and it was very unclear about where the question I was answering was on the form. I could not get context to figure out what it was asking, and figure out what I wanted to enter. It was cyclical and kept asking about it with every review. Similar experience with the states this year. I couldn't find the sections I wanted to fill out, or avoid the ones I was familiar with not needing. I have filed using turbo tax for the past 9 years, and I am disappointed to say I don't believe I'll do it again next year. It was way too complicated this year, and quite expensive.
Date published: 2023-03-30
Rated 5 out of 5 by
JRLof from
TurboTax for the win!
I appreciate you TurboTax!! Best way to do taxes!!
Date published: 2023-03-30
Rated 5 out of 5 by
Phyl223T from
Turbo Tax Awesome
I love the experience, I had using TURBO Tax! I recommend using turbo to everyone.
Date published: 2023-03-30
Rated 5 out of 5 by
Katt13 from
Great
It was great I had great help with ahlija it was good thank you for the help it was great
Date published: 2023-03-30
Rated 4 out of 5 by
Tisha Wisha Disha from
Easy to file via Turbo Tax
Had a great experience filing my taxes via Turbo Tax.
Date published: 2023-03-30
Rated 5 out of 5 by
Robyn 16 from
Love it!! Very easy experience!!
Very user friendly!! If you need any assistance they are very helpful!
Date published: 2023-03-30
Rated 5 out of 5 by
grangran335 from
Easier than ever!
TurboTax is so easy to use - clear instructions and great explanations. Attractive and fun screens which ease the whole process. It goes faster every year, and it is the improvements in the program that have made filing quick and convenient. I tell everyone I use TurboTax.
Date published: 2023-03-30
Rated 1 out of 5 by
Tom345363253 from
TT keeps repeating the same questions and popups
and It's hard to change numbers that have to go in a particular box, and then see that the number has actually changed
Date published: 2023-03-30
Rated 5 out of 5 by
Kim in Alaska from
Taxes are painful, Turbo Tax isn't
I feel that it is painful to do taxes regardless if you owe or are getting a refund. But the software can make or break the experience. I feel that I can get all my questions answered by picking the more information button.
All TurboTax® Offerings Reviews - Page 139
Date published: 2023-03-30