Rated 3 out of 5 by BenCole Longtime user
Your web site was maze to use. Kept directing me to file online and would not let me out. It was really upsetting me and I would have gone elsewhere if I had not already promised someone that we would split the 5 federal efiles. Of MOST CONCERN is that the site allowed me to access my previous years information WITHOUT entering a password. (I am an IT person and I know about caching/cookies etc.) This was on a new computer that had never been to the intuit/turbo tax site. So I tried it on my laptop that just had the hard drive replaced and it also let me access previous years information. That is a huge loss of confidence. Especially after your error in the program from 5 years ago cost me the earned income credit for my 19 year old collage student. // back to the online experience, once you click on more info and it asks for your first name, you are locked in to filling out the rest. You need a way out or a cancel button. Now my account always defaults back to completing the free online filing even though I bought software and have already filed my return. Been using turbo tax for 15 years and I'm losing faith in your product.
January 24, 2015
Rated 4 out of 5 by BradSLC Great way to do it yourself
This is the best do-it-yourself tax prep software on the market, in my opinion. Being able to download most of my tax forms from the web makes doing my taxes a snap. My only complaint is the software didn't give me my one free state e-filing as promised.
February 15, 2015
Rated 5 out of 5 by CLKaden Easy to follow
A great program...I have been using it for years. I had another company do my taxes and then I used TurboTax. I ended up better off with TurboTax.
February 1, 2015
Rated 3 out of 5 by bjbcdb Thorough deductions
Cannot use the free state return and no explanation why for this year or last year.
January 22, 2015
Rated 5 out of 5 by astuben Easy to Use
It was all easy. I had previously disliked this program because it saved the forms in a proprietary format. Now it exports to PDF which is good.
May 10, 2015
Rated 5 out of 5 by DrJR Great Guidance
I have used TurboTax for years. I am always satisfied. This year things got more complicated for me but the program provided great guidance!!!
March 9, 2015
Rated 1 out of 5 by Jaybee1000 Worst version of tubo-tax ever!
I am not sure I will ever use turbo-tax again unless you go back to the early 2000 to 2009 versions! They were user friendly and easy to use!
February 24, 2015
Rated 5 out of 5 by RGB1947 Great Experience
This is my 3rd year of using Turbo Tax and am happy they are there. Easy to do my taxes, fast and accurate calculations, easy filing. Thanks!
April 14, 2015
Rated 5 out of 5 by DoubleDee123 old reliable
I have relied on TurboTax to complete my taxes since 2000. I love it. It is simple and easy. Sometimes I even fill like a tax professional.
January 31, 2015
Rated 4 out of 5 by GrPyr PYR
Printing has support forms coming out way out of order compared to how it is requested, and compared to the main form. It is quite a mess!
February 10, 2015
Rated 4 out of 5 by Whewellene We have used Turbo Tax for years. It is difficult in some parts but also very helpful. It is great to be able to input some items. Thanks.
March 5, 2015
Rated 1 out of 5 by wegg Can't e-file
I have tried repeatedly to e-file without success. This is the most important aspect of using Turbo-tax which I have used for many years.
April 6, 2015
Rated 1 out of 5 by Tammybs Deluxe Package Disappointment
I had to call your representative to update my package to the premier edition in order to complete the forms required to file my return.
February 17, 2015
Rated 1 out of 5 by 1puppet after dealing with the crud last year about the investment info, I am really unhappy and will be looking for another vendor next year.
February 15, 2015
Rated 4 out of 5 by GDJ579 Better each year
Turbo Tax is easy to use. Walks you through the various sections clearly with a minimum of superfluous information. I like that it lets you compare this return with the last year so you can pick up any changes. Have used it for many years and will continue to do so.
February 25, 2015
Rated 3 out of 5 by levandusky Please make this work! I just submitted my federal, then went back to Federal and deleted entire 1099-R to submit NYS. Last year I just mailed in my state. This problem is listed and complained about all over google! Two years now... Come on now & please just fix it!!!
May 25, 2015
Rated 5 out of 5 by efileSupport Phone Support
Nathanella's support last ~2.5 hours. She never gave up and said she would get it working while on the call....which she did! I hope all your support representatives are as helpful and nice as she is.
February 22, 2015
Rated 2 out of 5 by Squemish State Tax Issues
TT insisted I needed to file 2 state returns when I had absolutely no association with the second state. Also had a drill even downloading the state.
would easily be a 4 star without the state issues
April 6, 2015
Rated 5 out of 5 by trainav8r Helped with complicated return
Due to some un-taxed income from royalties, a complicated reporting process was greatly simplified with the TurboTax step-by-step method. Took some concentration, but it all came out right in the end.
April 1, 2015
Rated 3 out of 5 by jimandlucy Bad Move This Year
No need to beat a dead horse here. Requiring Premium to handle any capital gains/losses was a bad idea. I would have used another tax program if it hadn't been for the rebate for having to buy Premium
April 1, 2015
Rated 4 out of 5 by MarcyE Mostly good and quick
In switching between View Forms and Step-by-step, when I re-enter step-by-step, I have to click a lot of "Continue" buttons to get back to where I was. This is true for both Federal and State returns.
April 6, 2015
Rated 5 out of 5
by keith60 Even I could do it!
I used the Turbotax desktop version. I was able to download it from my account easy, I just followed the instructions. I had no issues with following the easy questions. I will use it again next year.
February 4, 2015
Rated 5 out of 5 by gisnyder55 No refund & I did not expect any.
The feature tht allows the downloading of Schedules B & D info saves a lot of time, and is accurate.
This year I had to use Premier, and make two trips to the vendor. Yes, I requested the $25 rebate.
February 4, 2015
Rated 3 out of 5 by Coult Always difficult!
At the end I could not send my Idaho State taxes because of a W-2 issue. I put zeros in the block when I should have put nothing in the block. I had to call to get help. But I did get help, thank you.
March 15, 2015
Rated 5 out of 5 by TurboTaxRolls Seamless as Always
I've been using Turbo Tax for many years. It has never disappointed. With the "guide me" questions, I feel confident I'm completing all the required information to get the best refund available to me.
February 9, 2015
Rated 4 out of 5 by Richxxx2 2014 Tax
I have liked the way the personal info is moved to the next year's taxes to eliminate keying errors. Please put the Forms back in Deluxe. I have not required the help in TurboTax to complete my taxes.
April 13, 2015
Rated 5 out of 5 by Tybeeo Upgrade was appropriate.
The instructions were easier to follow than previously. Overall, I was satisfied with the Turbo Tax process; however, please don't eliminate schedules I am accustomed to finding in the Deluxe package.
April 9, 2015
Rated 4 out of 5 by lkasjdhfalisdhf good
when finalizing return, the program referred me to a possible error. after correcting the error, i had to go through the whole bank info page again in order to go to my previous spot. this was tiring.
April 15, 2015
Rated 5 out of 5 by wanderlust515 Great program
I'm am entirely new to taxes. I always heard about how difficult it is but with turbotax it seems very simple and straightforward. I'm happy to have it and now have to rely on someone else to help me.
April 4, 2015
Rated 4 out of 5 by exJersey One Failure cancelled e-file
The issue of payment from nonqualified pension programs that result in two W-2s, each incomplete, needs to be resolved by TurboTax. This can't be that unusual, and a solution would be very beneficial.
April 12, 2015