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TurboTax Customer Ratings and Product Reviews - page 5 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(182315 reviews)
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Rated 4 out of 5 by I am a paid tax preparer with a well known company but wanted to use Turbo tax for my personal tax return and the final numbers agreed both ways except for one instance where 1099R for 2014 with a PJ code had a Box 4 amount. This was added to total federal tax held in 2014 ( line 64 form 1040). another issue was in calculating penalty in form 2210. I had for line 62, entries from Form 8960 and UT both, But Form 2210 Part1 Line 2 included only the entry from 8960. I had to override this entry, as well as zero out the 1099 R Box 4 amount, s. Other than these two issues, its a good product.ince I will be amending the 2013 return June 13, 2015
Rated 2 out of 5 by x much harder to use no explanations for categories. step by step harder to use. go back to original make us all happy June 13, 2015
Rated 3 out of 5 by My Experince Just Cons here: -Leave you alone when you need help in slightly complicated situation -I have a W2 showing STATE1 income while I am STATE2 resident, Turbo TAX as default put zero for my STATE1 income, and when asking STATE1 income no hint , help etc... so I realized I had to correct it -Similarly allowed me to put a rental loss in my STATE1 investment while my allowable was already zero , and federal allowable was zero I guess was wrong....! -When you search for answers you have to rely on peoples opinion which usually is not right -I realized IRS document although lengthy more useful than turbo tax to explain...bottom line I have to spend time digg into my answer -When I t comes to AMT it asks questions which I do not know what they mean!! It should be simpler way or at least a good help...Other than that I have used turbo TAX every year you should know all answers , why I am been asked all different question from my previous year and even asking me to re run previous year TAX !!!! When calculating main TAX number (Line 44) there is no work sheet what so ever to explain how it was calculated, while part of it was capital gain...etc... how can we trust this IF i have to spend a time to recalculate all to confirm no mistake -No Progress on Turbo TAX performance and quality on yearly base... like you have computer from 1995 running it at 2015!!!!! Why do not use previous year number more efficiently! Sotware is not smart. June 13, 2015
Rated 5 out of 5 by Refund made easy Over all very easy, have your financial reports printed up. File the extension and take your time, learned things I did know before. June 13, 2015
Rated 3 out of 5 by needs better way to trace steps, undo, redo Instead of asking users to input foreign income in descending order from highest to lowest category, Turbo Tax should put forms 1116 in the correct order automatically by itself. June 13, 2015
Rated 5 out of 5 by Wouldn't file my taxes any other way I have been filing my taxes using TurboTax for a number of years. It facilitates the process so much I can't even think of doing it any other way. It is flexible, detailed, well-supported, and adaptable to my changing personal and business situations. Things I like the most: Transfers from last year's return (makes everything so easy); step-by-step process; the reviews and suggestions; e-filing, audit protection. I could go on. Best tax program I have used. June 13, 2015
Rated 5 out of 5 by Great Tax Product It's a great secure product - i give it 5 stars out of 5 June 13, 2015
Rated 4 out of 5 by Internal search for topics I realized as I was finishing my return, that I had never entered rental property expenses. I had to go back and review each topic to find it. A search feature for topics or, "where do I enter ......" would be a time-saver June 13, 2015
Rated 5 out of 5 by Made my year (come out better than I thought!) I found Turbo Tax very helpful and when I reviewed my return and took advantage of the business tax breaks I saved $1500 by carefully reviewing all of my options. Well worth the cost of the application June 12, 2015
Rated 4 out of 5 by Thrilled NOT to be paying! Still will continue to use TT as it brings to mind more than the usual situations. Very cost-effective, too! I have also learned that keeping simple records and holding on to receipts eliminates the overwhelming need I used to have to double-check everything. Keep it simple, sweetie! June 12, 2015
Rated 5 out of 5 by Easy Pease The experience with TurboTax was excellent. I felt able to use the walk throughs with ease. I only became confused on situations involving miscellaneous income, but understood it after going through some questions. I would recommend this program to anyone! Thank you for this great software that empowered me in completing my taxes!!! June 12, 2015
Rated 4 out of 5 by Long time user Please consider adding the Arkansas State returns next year. Specifically AR1002F (Trust). All corporate returns would be great. June 12, 2015
Rated 4 out of 5 by loc ked on me when doing RR 1099, said showed aforeign address for the 1099. could not get past the error or mistake to correct had to override to show the income TT is great, but h&r block is catching up. the sch d will hurt TT many upset going to H&R June 12, 2015
Rated 5 out of 5 by my first solo this was my first time doing my own taxes.. Turbo tax made it so easy, that I won't be paying anyone else to do them for me anymore. Support was awesome and very helpful. I'll definitely recommend TT to my friends and coworkers. :-) June 12, 2015
Rated 4 out of 5 by Entering Schedule K-1 data Turbo Tax needs work on the K-1 sections dealing with domestic and foreign transactions. Headings such as ALL SOURCES don't match the K-1 descriptions. It took me a full 8 hours just to enter the information from 4 K-1 forms and then clear the errors which identified the errors but offered unintelligible directions. June 11, 2015
Rated 5 out of 5 by Fast, covered all bases. I stopped using Turbo Tax 10 years ago, for a number of reasons (Extreme complexity in my tax returns was one), but not through any fault of Turbo Tax. I filed my 2013 and 2014 taxes with Turbo Tax, and I feel it did a great job for me. Easy to use interface, with my questions on each section answered with their built in help. A very positive experience. June 11, 2015
Rated 3 out of 5 by Review Seniors do not like change. Therefore it took longer to figure out what was going on and then had to upgrade. Hope next year's product is back to what we had before. June 11, 2015
Rated 5 out of 5 by Excellent customer service I was preparing my tax return for my corporation and could not transmit the state return for what it appeared to be a technical issue. I did not expect any help from Intuit but wanted to give it a try and found a number to contact. I was shocked when somebody was actually taking my call and even more when I was told that a member from the technical team would contact me to assist me further. Which it DID happen!! I was actually able to file my state return. Thank you Intuit, that was a real nice surprise. June 11, 2015
Rated 4 out of 5 by K-1 entry info Turbo Tax was easy to use until I got the K-1!. I was warned that only turbo Tax Premium could handle the K-1. I am glad that I did not have to pay for Premium. However, I had difficulty understanding what I was supposed to do. I could not find the form that the K-1 instructions said I should use. Hopefully, Turbo Tax took care of that. June 11, 2015
Rated 4 out of 5 by 2014 Tax Return Language less confusing...explanation windows helpful... tax audit protection less expensive June 11, 2015
Rated 4 out of 5 by Well written software program I just completed my first tax return using TurboTax. I found it easy to follow and very thorough, covering most every possible scenario for the average taxpayer. Since my return was a bit more complicated than usual (rental property, multiple properties, property sold at a loss, etc.) I am hoping that it truly is accurate. I guess I'll find out when my return gets processed or if I get audited. However, I found that it was a relatively easy process to complete my return. I will definitely be using it again next tax season. June 10, 2015
Rated 4 out of 5 by 2014 TurboTax Pemiyum Finished all I could in early April,2015. Received @ 6 Forms K-1 2 days ago and was able to file both Federal and state returns by e-file. June 10, 2015
Rated 5 out of 5 by Laura Laura took time with me and helped me resolve my issue with the utmost professional courtesy an patience and understanding. I really appreciated getting her as a customer service representative. Please give her a good acknowledgement as she was excellent! again Thank you, Laura. Sincerely, Brigid June 10, 2015
Rated 5 out of 5 by TURBO TAX SO YOU CAN RELAX I have been using Turbo Tax for years and will do so for years to come. This is a great product that gets better each year -- It's easy to navigate -- very user friendly -- Thank you, TurboTax for providing a product to the "every man." June 10, 2015
Rated 5 out of 5 by Katrina in customer service was awesome. The online program gave me a lot of problems, but she talked me through fixing my return and was extremely helpful. You would have lost a customer if it had not been for her. June 10, 2015
Rated 4 out of 5 by Somewhat confusing I think my experience this year would have been a lot more pleasant had I used the INTUIT/Quicken programs. Manually entering information was tedious and time consuming. Because we are a military family, it seemed as though there was not a lot of explanation on what we could deduct or claim. I was a little confused and had to do a lot of reading, which seemed overwhelming. Out of all the years I've used Turbo Tax (since 2008), this year was the most difficult. I think I will use an accountant for tax prep next year, as I believe this will solve my issues. June 10, 2015
Rated 3 out of 5 by Expat Filer Health Insurance form could not be accessed because it "Personal Info" was missing. I checked 20 times and even refilled my personal info section but nothing allowed me access to the health insurance form section. I figured since I didnt live in the US I could skip it and file my taxes anyway. June 9, 2015
Rated 4 out of 5 by Everything was great except I couldn't efile... Tried everything but couldn't get TurboTax to efile my federal tax return as I've done for the last X number of years. Went snail mail. June 9, 2015
Rated 1 out of 5 by Can't Downgrade I accidentally selected the upgrade to a more expensive version of TurboTax. I did NOT mean to do this, because based on my return, it could have been free or a cheaper version. I was not able to downgrade once I had selected this more expensive version, so I had to give up over $100 of my return. June 9, 2015
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