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TurboTax Customer Ratings and Product Reviews - page 993 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(181876 reviews)
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Rated 4 out of 5 by Generally good with a few flaws Generally, it does everything needed to get the job done but there are some things that should be fixed or changed. 1. Charitable contributions should be able to be displayed in alphabetical order. As it is, they're strictly ordered in the sequence entered so the following year, it's necessary to pick through the list to find the ones to edit for that year. Alphabetizing would be a big help and shouldn't be difficult. 2. After entering zero for Farm Income (we have no farm), it asks a question about the source of the farm income. This is inappropriate and should be corrected. 3. I made no estimated payments and still got a refund, yet TurboTax generates Estimated Payment vouchers with substantial amounts for the following tax year. No explanation but again, wholly inappropriate. 4. When reviewing numbers on forms, the "Data Source" should be able to track you back to the entry/ies that generated the result. Frequently, this doesn't work; i.e., nothing happens when using "Data Source". It seems like it used to work pretty well in prior years but now is broken. 5. After previewing this review and editing several times, things just went dead and I had to redo the review. May be an IE glitch. Fortunately, I had saved this part of the review. April 6, 2015
Rated 4 out of 5 by okay needs adjustments hard when not able to see shades of color - think outside of the box . April 6, 2015
Rated 2 out of 5 by Not 100% satisfied I suspect, in the end, it's going to be my fault but by the time I finished both federal and state forms my cost is nearly $250; that includes the surcharge for using my credit card to pay the federal return plus the nearly $100 I was charged for both returns. I did NOT expect to pay for the federal return. Last year, my pro charged $250. April 6, 2015
Rated 2 out of 5 by Turbo Tax Charges Turbo Tax was insisting that I needed to upgrade to Deluxe in order to file my taxes, however there was no reason for this. I only needed a 1040A not a 1040 (long form). The woman from the Help Chat also could not find a reason for this. She was very informative and accommodating--she waved all the fees for the upgrade so that I could file my taxes. If she hadn't waved the fees it would have been cheeper and faster to hire an accountant to fill out and file my taxes for me. I also think it is ridiculous that upgrading to Deluxe increases the filing fee for the State taxes. I filed with Turbo tax late year and the process was quick and painless, which was why I returned to Turbo Tax this year. However after the experience this year of all the unfounded additional fees, no detailed explanation for why the upgrade was needed or the ability to review the full form itself has made me seriously question whether I will return to Turbo Tax next year. I may just hire an accountant and save myself the hassle and stress. The only reason I rated Turbo Tax a 2 is because of the helpful woman (Emily) from the Chat room. April 6, 2015
Rated 5 out of 5 by Much more than expected I have had a successful year with a side income through internet selling. I store, sell and ship my product from home. After taking home an extra $21.000 this year, I was worried that I would have to pay a bundle of taxes! Instead, I am getting money back! Turbo tax walked me through all the ways to deduct expenses, especially with square footage space in my home that I use for my business. Very thankful I kept all the records with my business too. Just plug in the numbers and I was done in no time. Great product TURBO TAX!! April 6, 2015
Rated 5 out of 5 by Used to pay to get the same result I started using TurboTax after paying a tax preparer. Turns out the time or organize and time to do them myself is about the same, and the result (docs) are the same! April 6, 2015
Rated 5 out of 5 by good This is the first time in years I have gotten money back. Thank you for your help!! April 6, 2015
Rated 1 out of 5 by Much more expensive then prior years. In prior years i was able to buy the basic package which handled my taxes which included investments and K1's This year I had to purchase the Deluxe pakage which, i found out could not handle investments As a result, i had to upgrade online to the Premier package which cost an additional $30 plus dollars Bottom line, a lot less capability for more money. I will look for competitive packages next year. April 6, 2015
Rated 5 out of 5 by So easy! I liked the software. I am just used to using a preparer but this was very easy to use. I was very pleased with my refund! April 6, 2015
Rated 5 out of 5 by 2014 Turbo Tax use I've used Turbo Tax for several years and I really like using it to file my taxes for the reasons stated above. April 6, 2015
Rated 5 out of 5 by Common Sense If it is actually possible for a layperson to do his/her own taxes, then TurboTax works. April 6, 2015
Rated 5 out of 5 by Old Customer I have been using Turbo Tax for over 10 years. Dread April 15th but Turbo Tax makes it bearable. April 6, 2015
Rated 5 out of 5 by Turbo Tax is great, but why is my return rejected over and over again especially after I go through the steps to fix the problem??? What the heck can I do if you will not accept my Nickname? April 6, 2015
Rated 5 out of 5 by More than expecter\d All in all it is the way to go. Have been using TT for many years -both personal Fed & State (s) , and S-Corp. Never a pleasure to do taxes but with T-T it is not difficult. April 6, 2015
Rated 4 out of 5 by easy-breezy I have used Turbo Tax for several years now and I'm always pleasantly surprised how quick and easy it is. Thank you. April 6, 2015
Rated 5 out of 5 by Federal Return, Good; State Return, not so good! Some of the summaries that TURBO TAX provides at the end of tax categories, such as Deductions & Credits, gives a comparison of these deductions and credits with the previous tax year. I would like to be able to print these out, but am unable to do so. April 6, 2015
Rated 5 out of 5 by Kept money in my pocket Turbo Tax is so easy to use, prompts you with questions that address every possible tax situation. It saves me so much money each year that I used to pay to my CPA. I only own one home and I have some unreimbursed business expenses, so I have a fairly simple return. April 6, 2015
Rated 5 out of 5 by I'm a fan I have an easy time using turbo tax. It is my preferred method. April 6, 2015
Rated 4 out of 5 by OK April 6, 2015
Rated 5 out of 5 by Simple and quick April 6, 2015
Rated 5 out of 5 by So easy Turbo Tax is the most thorough, yet very user friendly tax preparation service we've ever used! I'd recommend it to everyone. April 6, 2015
Rated 3 out of 5 by Entering K1s for LLC return After entering several K1s from PTPs, it can be very time consuming to reconcile all the numbers and finalize the balance sheet. This process could be made massively simpler if the form accepted the info on Schedule L of each K1 -- and checked the inc/dec line with the individual items entered. This way, any data entry error can be discovered and corrected as EACH K1 is entered -- rather than only after ALL information is entered. To deal with this, I created a spreadsheet to balanced each K1 individually and compare this to the totals on Form 1065. I think this should be a fairly simple change that would significantly reduce the time required to finalize the balance sheet. Thanks, April 6, 2015
Rated 3 out of 5 by Transfer Transfer of 2013 info was difficult- I called for help-but this is the major issue I have run into every year--- you have my info from last year, why can't it plug in anywhere? frustrated.....on phone help was very helpful and I am pleased but since I started the day before and was on the edge of tears it was frustrating by the time I called April 6, 2015
Rated 5 out of 5 by Easy It's very easy to file taxes online and the customer service is great! April 6, 2015
Rated 2 out of 5 by I'll use something else next year April 6, 2015
Rated 5 out of 5 by Tax return made easy! I like the idea of having to do your own taxes. It's much cheaper than finding a tax person/company. If explanations was needed, there were area's for this to help explain. I will continue to use TurboTax for quite some time. April 6, 2015
Rated 5 out of 5 by Great for the Lazy Like Me! The title and the pro's and cons sums it up. This is easy...maybe, too easy. April 6, 2015
Rated 5 out of 5 by A total blast on what I could file Turbo tax is way cheaper than going to private tax filers. I would had to pay $100 dollars to file both through some one else . this way i filed then myself and only had to pay $ 60.00. April 6, 2015
Rated 5 out of 5 by As always TurboTax is very user friendly. I've use TurboTax for at least 4 years and I have recommended it to my friends and family. April 6, 2015
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