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TurboTax Customer Ratings and Product Reviews - page 960 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(182894 reviews)
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Rated 4.6 out of 5 by 182891 reviewers.
Rated 1 out of 5 by Frustrating I've used TurboTax for decades, but was frustrated this year when it wouldn't allow me to e-file my very simple federal return. I'm even having problems getting it to print out copies for me to mail in. I may end up filling out the forms by hand to mail in. Although I read about all the problems this year with TurboTax Deluxe disabling important Schedules, I did not think it would be a problem for me since I did not need Schedule C this year--because my husband died two years ago and was obviously no longer conducting his home business. All went well until I clicked the button to submit my return, and I got the message "We need to make one more check" and it started demanding that I fill in responses for Forms 4562 and 8826 and Schedule C. But those forms don't apply to me this year. The Help center suggested that I upgrade to TurboTax Home & Business in order to remove the Schedule C business that TurboTax automatically transferred from last year's return. Huh? I think I'll fill out the 1040 and Schedule B by hand and mail it in. April 7, 2015
Rated 3 out of 5 by Nice but complex TT this year was less helpful. For instance it did not point out that I was paying a late penalty nor did it suggest how it could be reduced (which I did dramatically manually). Form K-1 entry was a series of catch-22 errors forcing me to enter several worksheets for the same investment and I had to test the impact of this by trial and error. TT should be able to handle automatically the K-1 data submitted without work around procedures by me (that is what computers are for), April 7, 2015
Rated 4 out of 5 by Got a big refund this year I have been doing my taxes with turbo tax since 1994. th si is the first year of any issues. April 7, 2015
Rated 5 out of 5 by Awesome process After the first year the process is plug and play. April 7, 2015
Rated 5 out of 5 by I can see Turbo Tax's Halo!!! I liked it and will defnitely recommend this site to others. April 7, 2015
Rated 3 out of 5 by pretty good with some frustrations In my situation, I did very little freelance work, but still had to file a form 1040 SE. I struggled finding all of the information I needed on how to input my income, and also did not get very good clarification on how to claim my mileage for my work. April 7, 2015
Rated 4 out of 5 by Farm Rental needs work Also, hard to view your farm depreciation online. You need to work on the form 4835 and how it is presented. I had to go to the actual forms to use it. April 7, 2015
Rated 5 out of 5 by So Easy!! First time user. I thought I was going to owe money but now I am getting money back. Never going back to H&R Block! April 7, 2015
Rated 4 out of 5 by Long and Frustrating I found using the Business version hard to follow the guided questions. I kept wondering what I reported in that section last year. When I switch to the let me choose option it has a much easier to follow year over year comparison that helped me navigate my deductions. April 7, 2015
Rated 5 out of 5 by Fast to complete, if you have used a previous year's edition to file. Structure of forms entry closely mirrors the physical (paper) forms. Need more clarity regarding e-fileing, i.e. what it is going to cost for both the Fed and State forms, BEFORE you select to e-file. Luckily, backtracking is possible but why interject worry into an already tedious and disagreeable task. April 7, 2015
Rated 5 out of 5 by Love it......always makes it soooooo easy to file! I've been using Turbo Tax for many years, and have never had any issues! April 7, 2015
Rated 5 out of 5 by Love Turbotax! As a first time filer, Turbotax made the process extremely convenient and easy to do online. I appreciated the guidance and definitely recommend Turbotax to others! April 7, 2015
Rated 3 out of 5 by disappointed last year you supported reasonably well the normally available screen readers. this year you no longer are compatible. this makes it very difficult for visual impaired to ewes the porduct using generally available screen reading aids turbotax is going downhill as to being friendly to the visually challenged. April 7, 2015
Rated 5 out of 5 by Turbo is for dummies like me Honestly, I hate filing anything and taxes used to make me nauseous. TT makes the whole thing very, very simple and I need simple, simple, simple. Thanks TT for making the unbearable, bearable. April 7, 2015
Rated 5 out of 5 by I love turbo tax The easiest and quickest way ever to do taxes. April 7, 2015
Rated 4 out of 5 by OK Every year is a bit of an adventure when it comes to computing taxes related to housing allowance. And how it relates to the Board of Pensions designation. Also there could be a better explanation of how to correct. The over-ride function prevented e-filing. But didn't tell me how to fix the problem. April 7, 2015
Rated 5 out of 5 by That went well when I asked a question and the answer required me to go back to another section, it was often lengthy and tedious to find the right section. April 7, 2015
Rated 5 out of 5 by Helped make a tough project, easier. Really like the ability to see last year's numbers. State tax refund transferred 2013 number as full refund, rather than actual tax refund. Probably made same error in previous years. Error occurs because state tax refund consists of both tax refund and property insurance refund. April 7, 2015
Rated 5 out of 5 by Smooth as silk April 7, 2015
Rated 5 out of 5 by So easy, and free is the right price since I earn Since I am low income (first job) I can't afford to go to a tax preparer. Last year the charged over $100 even with the money they gave me for just coming in. It was faster than doing the interview in their office also. April 7, 2015
Rated 4 out of 5 by every stept was on point i would recommend this site to anyone April 7, 2015
Rated 5 out of 5 by I hate doin' taxes This version is a major improvement over previous year's products. I especially liked the call us option. Brilliant! One leaves ones Ph# and instead of waiting on the phone, TT calls you back within the estimated wait time!!!!!! April 7, 2015
Rated 3 out of 5 by See-Saw! This is my fourth year that I am using TurboTax. It is also the first time that I had to PAY for the services that were free. For example, I started with the free version, then upgraded to "Plus". However, when I tried to enter the income from a 1099-MISC ,a window popped up letting me know that I now needed to upgrade again! This time to TurboDeluxe (or something like it)! Just to enter the information from ONE 1099 that was the SAME as last year?!? Amazing. Then, there was a new fee requirement to complete my state return... I think you get it. April 7, 2015
Rated 2 out of 5 by I will let you know when I get my return April 7, 2015
Rated 1 out of 5 by finally got it done this is the most confusing mess I have ever seen. I especially like the way you attempt to get me to pay more money and thank you for never letting me know how much it is going to cost until the very end and trying to trick me into buying something I don't want. Never seeing a real IRS form until its paid for. It is much easier without you.. April 7, 2015
Rated 4 out of 5 by Unwilling to relent I felt everything was in a very well organized sequence that helped me to understand what was happening and why. Most of the questions were easy to understand and follow. Hope to be better prepaired next year! April 7, 2015
Rated 5 out of 5 by My 2014 Taxes I recommend Turbo Tax to anyone who wants to save money and complete their own taxes. April 7, 2015
Rated 5 out of 5 by great software I would recommend this to anyone with just basic tax understanding April 7, 2015
Rated 4 out of 5 by done right really happy with importing info. April 7, 2015
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