TurboTax Customer Ratings - Page of Product Reviews
TurboTax SoftwareAverage Customer Rating 4.5843 out of 5
TurboTax is the #1-rated, best-selling tax software. All of our products make it easy to get your maximum refund-guaranteed. Chances are, you have friends who used TurboTax. See what they really think and pick the version that's best for you.
See what people just like you are saying about TurboTax Software 4.5843 (164655 reviews)
Rated 4.6 out of 5 by 164446 reviewers.
Rated 5 out of 5 by DaddyNelson Good education on taxes Much better than going to H&R Block before I discovered Turbotax April 17, 2014
Rated 4 out of 5 by Valker Home and Business Overall, this was good, but I feel that if a small business has not entered very common expenses for certain categories, there should be some kind of prompt. I forgot over $4000 in motel expenses and had to file an amended return. April 17, 2014
Rated 2 out of 5 by MillGrit A bit buggy My biggest complaint is the education area. I made an error and entered my daughter as a less than 1/2 time student. Turbo Tax would not allow me to fix that problem. I had to start a new return. That was annoying because by the time you start education credits, you are pretty far through the process. My second complaint is the number of times the same information is requested. I would think that the app is mature enough that users would have brought that to your attention already. April 17, 2014
Rated 3 out of 5 by MrKlinedinst E-file problem I always have enjoyed working with your product but this year it updated when I logged on and lost all of my information and I had to re enter all the information. I also tried to e-file several times and it was rejected in which I did everything recommended with no proper course of resolution, so I had to file by mail which is not why I bought the product. My son and others have had problems with your product and used H&R block software but I told them it was user error. I now have to apologize to them and now considering other options for next year. April 17, 2014
Rated 5 out of 5 by gaha47 Simple and easy This is just so simple and easy why would I do it any other way? April 17, 2014
Rated 4 out of 5 by Springer09 Military expenses Military expenses should have come up vs business expense in appropriate section since I stated in the beginning I am a reservist. Confusing... Also, did not flow well with more than one state. Had to go back to federal all over again to do second state..... frustrating. April 17, 2014
Rated 5 out of 5 by GERASH A++++ Even the advice from customer service was awesome when I had specific questions. They were very helpful. April 17, 2014
Rated 1 out of 5 by Tw111 Bad program My filing got rejected due to program not checking if my daughter worked or not. It didn't even ask me. It needs to be more thorough... April 17, 2014
Rated 5 out of 5 by 91909 happy I have done taxes without TurboTax for the past few years and the extra time that it took was not worth spending compared to the cost of the program. I will never do taxes without it again. April 17, 2014
Rated 5 out of 5 by Peece Excellent software!!! I have always completed my own taxes, but using the TurboTax Deluxe was a gift, Super !!! April 17, 2014
Rated 4 out of 5 by dav0cart works much better if you start at the beginning and go alll the way through without stopping. if you skip around you get some funky questions from the program that you already answered but it didnt keep you answers correctly. April 17, 2014
Rated 3 out of 5 by RoseLock just a suggestion my efile rejected, probably because I filed an amended return last year and the AGI differed from the original. You should specify which AGI to use in this situation. I used the amended amount which is the correct one, however, IRS processed it in December and probably hadn't updated. Also consider that the special electronic PIN just assigned by IRS differs from the one I always used in the past. Ill have a double conundrum next year- which PIN and which AGI to use when I efile. April 17, 2014
Rated 5 out of 5 by DianSt First Time I got a large refund . Thanks Great April 17, 2014
Rated 3 out of 5 by SPAC What went wrong I should not be held liable for late payment fees when Turbotax caused the problem April 17, 2014
Rated 2 out of 5 by red948 Great until Filing Time This rejection error doesn't make any sense, it rejected because my payment date wasn't the deadline. Though I submitted by the deadline, it waited a full day to tell me that one digit on the w2 was wrong. Then it got stuck in the endless loop of payment date can't be past due date, which it freaking has to be since it was rejected after the due date. WHAT THE HECK DOES THIS MEAN? "Your Federal Return Has Been Rejected FPYMT-072-01 - If the return is received on or before the due date of the return, then the Requested Payment Date must be on the due date or before the due date." April 17, 2014
Rated 2 out of 5 by Rontaylor1948 this year's version was not as good as past years my state return was rejected. the "help" in resolving the problem was nonexistent. While filling out the state form I kept getting error messages and it was not clear as to what the problem was. This was the worst version of your software that I have used. As further evidence of the unfriendly nature of your software, your review rejected my nickname. RIDICULOUS!!! It has now rejected my nickname 3 times. Is it no wonder that my state return was rejected. It happened a fourth time because someone had my nickname April 17, 2014
Rated 4 out of 5 by Gershomex222 My first online experience This was my first experience filing online, and buying the software to do it. I was very happy with the details and how I feel safe and secure that my taxes were done correctly. April 17, 2014
Rated 4 out of 5 by Dibolaney I am victim of identity theft involving 2012 return. I don't know how someone got my name/DOB/SSN, but possibly from TurboTax e-filing. April 17, 2014
Rated 5 out of 5 by suz13pa easiest taxes I ever did Last year I spent days doing our taxes and still got it wrong, I shorted us by quite a difference. This year we bought Turbo Tax and was done with our taxes in an hour. Thank-you for such an amazing product. I will recommend you product to everyone I now. April 17, 2014
Rated 2 out of 5 by Notsohot Did not get confirm e-mail when 1st filed. Went back to web site which said forms still needed to be filed. When resubmitted wound up with 2 filings. Lead to other issues. Have used TT for years. Have never had such problems before. April 17, 2014
Rated 3 out of 5 by Tony1940 Used for 10+ years. I like turbo tax ease of use for all levels of tax returns. I have become unhappy with state returns with the same problem for several years reporting to TT and no solution. They are unable to handle state returns with municipal bond interest that is state tax free as well as federal, due to reciprocal agreements with your home state. April 17, 2014
Rated 5 out of 5 by mntnhiker Easy-peasy! The dreaded tax project was start-to-finish a third of the time alloted, and the clear screens and short page format makes it inviting to get through the items. I was only going to get a start on the project and I completed state and federal in a few hours. Thanks, TurboTax! I also appreciate that TurboTax has agreements with several states for free services to low-income people! April 17, 2014
Rated 5 out of 5 by CappyKY SSS -Sophisticated, Secure, Simple Recommended April 17, 2014
Rated 3 out of 5 by AdrianNTierney It Could Be Easier! Another aspect that would help people, is to provide a snapshot of those deduction categories filed in previous years as a guideline to average and, presumably, proper deduction levels. But the greatest shortcoming in TurboTax is the failure to provide either an AutoSave capability or a reminder at each section to "SAVE YOUR WORK!". April 17, 2014
Rated 2 out of 5 by janbobb Two days late.... We thought we had e-paid our Fed taxes March 28, 2014 before returning to Iowa. We had entered the check info as requested at that time and had no reason to believe it was not paid. When finishing up the Iowa taxes today, we discovered the Fed amount owed did not process and have ended up two days late. Since this is still a new process to us Senior Citizens, our second year to do TurboTax, that was disappointing to learn. April 17, 2014
Rated 1 out of 5 by Paula2105 Once the Electronic Filing instructions were printed, thought the return was submitted, so now I'm filing late. Always charges for state tax return and would like to see that included. April 17, 2014
Rated 2 out of 5 by janbobb comprehension problems now & then. only 2nd year doing TT April 17, 2014
Rated 4 out of 5 by wingsgary Rather Painless Got hung up on splitting difference of sched 2016 Employee Home Office expenses, lacking guidelines after not filling in properly (which I attribute to unsurprisingly perplexing IRS jargon) However Intuit phone help got me right through it without a hitch. Nonetheless I'll still use TurboTax again next year!!! April 17, 2014
Rated 5 out of 5 by LadyApple2 2013 tough year tax wise I have used Turbo tax for 11 years now, Love It. I have a pretty complicated finances,Premier addresses it all. Now I live in a state where I have to pay state income tax, the state section was fine. One of the features I really love if I get stumped is the community question and answer. There is always someone who has asked the same question and gotten an answer April 17, 2014
Rated 5 out of 5 by HillBillyHigh Best in the West Small business owner (sole proprietor) and have used T Tax Home and Business for 10 yrs without program problems. Everything is so complete and understandable that T Tax help has been used only one time and it resolved my problem promptly. April 17, 2014
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