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TurboTax Customer Ratings and Product Reviews - page 61 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(182579 reviews)
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Rated 5 out of 5 by Made very easy to do I will use turbo tax again next year. April 16, 2015
Rated 4 out of 5 by Necessary Evil Overall it was easy. April 16, 2015
Rated 4 out of 5 by Smooth Sailing, but with concerns I have been using TurboTax for many years, made the transition when Intuit bought and incorporated Parsons Technology tax software, even came back from a two year detour with TaxCut Pro a few years ago. My tax situation has never been very complex, but TurboTax (Deluxe version) has had the right mix of functionality, completeness and ease for my situations. The Interview (Guide Me) feature is without compare. By using it I have always been able to file a complete, correct tax return that misses nothing, and a few times it has saved me tax dollars by prompting me to think about my situation more completely. I am concerned, however, about being forced to upgrade to TT Premier (in the middle of using this product) just because I sold a couple of securities. This has never happened before. The program determined that TT Deluxe was incapable of handling my situation mid-stream, the moment the interview identified that I had sold a security, and the upgrade was in-place and flawless, but nevertheless I am concerned. Many, many, many middle class Americans have a small, uncomplicated portfolio of investments, and there should be a mid-tier product that meets the majority of mid-tier needs. In the past this was TT Deluxe. What has changed this year? Nothing on my end. TT Premier handles many complicated tax situations that don't apply to me. It would not (and did not) occur to me that I needed the high end product this year for my fairly straightforward, unchanged situation. I have now read many angry reviews of the changes Intuit made this year in TurboTax. If the upgrade to TT Premier had not been free to me I would also be very hot right now. I hope Intuit takes all of the feedback they got this year and tries to understand why the reaction to their changes has been so heated. It seems that a product that was neatly matched to the profiles of their customers may no longer be so. April 16, 2015
Rated 5 out of 5 by Simplify the hidden! Left my contact number and in almost no time I received a phone call. Great work. (Well, it happened on 4/16/15). However, I was delighted when connected sooner than later. April 16, 2015
Rated 5 out of 5 by So easy It works like a charm. April 16, 2015
Rated 5 out of 5 by CAVEMAN EASY Quick Easy --just plug in the Numbers ... We have small children, so this came in handy, its spring time ,the kids want to be outside, TURBO TAX was SUPER EASY AND QUICK - so juggling diapers to depreciation assets was a BREEZE. My husband and I both used Turbo tax when it first came out years ago... it was EASY THEN.... But Now its so easy Caveman could do it... My HUSBAND DID... LOL April 16, 2015
Rated 4 out of 5 by Very good but not perfect Have now used Turbotax for about 5 years after using Taxcut for about 15 years. While some of the sequences are clear to you (since you write them), I am left scratching my head for a while. Is there a glossary/dictionary? I have, again, had to outwit you to print my state return for filing. You ask me if I want to file a paper copy. I choose to file a paper copy. Then it asks for "Which items to print". After I choose, it has buttons for "Save a copy" or "Preview". BUT NO AVAILABLE CHOICE TO JUST "PRINT". I have to "preview" and then choose the "Print" icon in Adobe Reader to get the darned thing printed on paper to take to the post office to file. I complained about this last year as well but still no logical clear path to do what I want. Why do I do it his way? Why spend another $25 to E-file the state return when I can wait a week or two to get my refund for the cost of home printing my state return and paying the postage. April 16, 2015
Rated 5 out of 5 by Covered my deducts Have used Torbo for 10 years or so and except for a difficult tax year in 2013 it has been great! Have used you for other family and friends with equally great results. God willing see you next year. April 16, 2015
Rated 5 out of 5 by A wonderful support I used Turbo Tax for several years prior to engaging a professional tax preparer for two years. I found it more difficult to find all of the information that the tax preparer needed than to use Turbo Tax which guided me to all of the necessary information. Returning to Turbo Tax this year proved beneficial (due to its guidance) and it seemed as if the instructions were even more friendly which assisted in taking some of the stress out of gathering the required information. April 16, 2015
Rated 4 out of 5 by turbo tax is amazing! I have a learning disability and this was amazingly easy to do! April 16, 2015
Rated 5 out of 5 by Excellent phone service to file my online return Two issues were handled expertly by customer service reps. #1 I initially wanted to use the Basic version as I did last year ie 2013. This year's 2014 return is identical with last years except for amounts so I expected to use Basic again. But Basic no longer includes all the schedules I needed. I phoned for help and Donna and I discussed the situation. I was not sure which version was my best choice. I didn't want to pay for more than I needed. Donna checked with "people who know this issue better than I" and came back with the suggestion to use Premiere and she supplied me with a code to cancel most of the costs for that version. #2 I stopped work on my return and closed TurboTax after saving my work. But I encountered a problem getting my account to open to my 2014 return using my 2013 desktop icon. So I went to TurboTax.com and opened my 2014 account there. I was ready to file my returns online but hit a snagged at the "IRS pin" segment of the process. I used the form 3 times trying to get IRS to supply me with the pin but it didn't work. I phoned TurboTax customer service. While I was waiting for their call-back, I found and used the 2013 AGI option (from my previous year's TurboTax return) and that worked fine. Customer service phoned me back each time within a 1/2 hour of my placing that request. Overall, I am happy with the return filing process and the customer service process. I would recommend it to anyone. April 16, 2015
Rated 5 out of 5 by 2k14 Refund I loved the fact that Turbo Tax was able to search and bring up my taxes from 2013 and transfer them over and then take me through the necessary steps to see of anything has changed or not. After finishing entering last years taxes I also loved seeing how different it was from the year before and comparing them. There were some sections that I went through that were a little confusing to understand at first but I was glad that they had explanations for each question more or less which definitely helped out a lot. I would definitely like to see future updates on the sections that had to be filled out with more explanation to it as to what it pertains to. Definitely my highlights were that TurboTax brought up and transferred my information over from the year before which made it easy to fill out 2014 taxes for me. My overall experience was great and will continue using TurboTax in the future. As I have already mentioned I would love to see future updates with snippets of explanations on what some sections that I mentioned were a little confusing to me. These things are just minor tweaks but I still believe would give people like me an even better overall satisfied experience. Another huge thing for me was I loved how TurboTax walked me through the new healthcare law section of this last years taxes because I would of totally been lost without their help so I am very thankful and appreciate that as well. All in all, I love using TurboTax and would highly recommend it to anyone doing taxes on their own! April 16, 2015
Rated 4 out of 5 by Most Established Tax Program I use TurboTax to report on our small vineyard operations as part of our personal tax preparation. Although TT didn't have wine grapes and related trellising and irrigation as a selection for depreciation schedules, it is flexible enough to let me create the assets and calculate depreciation etc. I would recommend it for anyone doing their taxes and even with more complicated situations. April 16, 2015
Rated 4 out of 5 by Thank you Turbo Tax... Those years I procrastinate filing till the very last day I end up using turbo tax because its fast and convenient. The explanations and info online are thorough enough for me to feel comfortable doing this on my own. I personally would rather like to face to face with a tax prep person. It feels more personalized and safer (to avoid an audit). Thats just my preference. However the years I end up filing literally at the last minute Turbo Tax is always there to the rescue. Explains it enough to feel comfortable to do it. Maybe an interactive video and/or live chat while your filling out the forms to assist ask a question or to clarify and even reassure so you don't feel so uncomfortable. I'll probably use it again next year. I haven't any problems so far. Thanks for making it easy enough to use. April 16, 2015
Rated 3 out of 5 by sort of Wish I could finish this April 16, 2015
Rated 4 out of 5 by Love Turbo Tax! Overall great app on the phone and easy to use program on the web, love that I don't have to pay over $200 to get my taxes done, on my time, without having someone else just do the same thing right in front of me. I love the control that I have and also all the helpful tips! April 16, 2015
Rated 1 out of 5 by What Happened to the Product that I Loved? I have been a customer for 6+ years. One of the biggest advantages was being able to compare to a previous year. This year, I did the deluxe version that I started through either Fidelity or Target's benefits website ( I don't recall#. I used my same user ID as previous years but it pulled in less than 10% of my prior years information.#it looked like just part of my data from my 2013 W2 maybe??# When I looked up a solve, it told me that if I had used a CD last year, that I would not be able to pull in my last year information until I had paid for this year since I started it from the web as a free version - #which it wasn't it was the deluxe version). So, I did pay. Once you had my payment, and tried to load in last year, I received a message that since I had paid, I was no longer able to start over and pull in my last year info. UGH. I had to re-enter in everything - charities, bank and investment info- you took away one of the best features. My second issue was with the user interface. ICK. I'm not sure if the UI difference was because of not having all the last year info so it defaults to another version, or whether it was updated for all versions, but it is not as comprehensive as before. Some help was improved, providing basic examples which helps. But, the section on HSA is especially bad. It asked me to get information from a form in my 2013 taxes that did not exist. After so many years of loving the product, I am very disappointed. April 16, 2015
Rated 5 out of 5 by Fixed my Mistakes! I filed under the wire - @ 12: oh, shoot!! I am in grad school and really botched my return! I made mistakes and Turbotax fixed them- and when I insisted I was right - TT said-ok, have it your way- so when it got rejected- TT helped me fix it. I also am doing my own taxes for the first time - after divorce and other stuff - so the audit protection was a good add on! TT is easy, not that complicated- plus you can ask questions while your doing your taxes and get an answer - without losing your data- what more can you ask for? April 16, 2015
Rated 5 out of 5 by I Love this program I have been using this product since 2005. It is very easy to use and understand. The designers of this program is a genius. I never worry about the accuracy of my tax return because Turbo tax is through and accurate. Thanks Turbo Tax. April 16, 2015
Rated 5 out of 5 by MY 2014 FED AND STATE RETURNS April 16, 2015
Rated 4 out of 5 by easy to use April 16, 2015
Rated 5 out of 5 by Awesome Tried H&R Block they didnt get my return in on time - review process too long so went with Turbo Tax it automatically filed and extension for me - fantastic. April 16, 2015
Rated 5 out of 5 by Easy Peasy Turbo Tax is an awesome program that is easy to use and easy to follow. If you need help or have a problem just submit your question and it will be answered quickly. April 16, 2015
Rated 5 out of 5 by saved my butt i messed up my social security number,they found the mistake and i got to fix it. way to go turbo tax! April 16, 2015
Rated 5 out of 5 by Great Experience Very nice to be able to do my simple taxes on line without having to pay to do them or to e-file them! This is a great service!! April 16, 2015
Rated 3 out of 5 by What Happened? I've always been happy with Turbo Tax, but this year I couldn't submit my return. The links provided weren't effective, though I tried three times with the website and three times with the phone number provided. My return was rejected not just once, but twice. I'm having to submit by mail at this point, and it's after April 15th. I don't like being in this position. Now I'm not sure what I'll do next year to avoid this issue in the future. = ( April 16, 2015
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