TurboTax Customer Ratings - Page of Product Reviews
TurboTax SoftwareAverage Customer Rating 4.5849 out of 5
TurboTax is the #1-rated, best-selling tax software. All of our products make it easy to get your maximum refund-guaranteed. Chances are, you have friends who used TurboTax. See what they really think and pick the version that's best for you.
See what people just like you are saying about TurboTax Software 4.5849 (164435 reviews)
Rated 4.6 out of 5 by 164330 reviewers.
Rated 4 out of 5 by Joecasserly Where is my state return Seems to me that I didn't understand how to fill out my state return. I thought I anwsered everything. What do I do now? confused and waiting! April 17, 2014
Rated 5 out of 5 by Boogie72 My Refund love turbo tax it is the best and i recommend to everyone April 17, 2014
Rated 4 out of 5 by CCHJFH Issues with payment direct to IRS love using the program - have used it for years. found it strange on the drop down state menu for paying taxes due for bank address did not have APO/FPO as an option. Yet for paying for the program & filing fee APO/FPO was available for my banking institution DoD community Bank. Its not considered as out of country as its an american banking institution. So don't understand why prohibited causing me to have to use a pay agent which charges a % of the amount being processes. please change next year. Don't recall having this problem paying taxes due in for 2012. April 17, 2014
Rated 2 out of 5 by Hec000001 Switched this year but going back I switched from Taxcut/HR-Block and I found TurboTax clumsy and created errors that it did not detect in the review. I don't think I can trust it so I am switching back next year. April 17, 2014
Rated 5 out of 5 by Butch76 Turbo Tax Deluxe - 2013 I have always used Turbo Tax for the past 10-15 years. An excellent tool. This is the first time that I used efile and don't understand the extra charge for $39.95 since I had already purchased the product at Costco for $49.95. Please explain what this extra charge is. I don' think this charge is valid and I would like it credited back to me. Thank you. April 17, 2014
Rated 5 out of 5 by Olivia0405 Rocked my refund! Turbo tax is the best place to do your taxes ! I would recommend it to anyone ! April 17, 2014
Rated 4 out of 5 by LittleOldLady2 Not Everyone is a Computer Geek Instructions need to be more complete. For example: after print review step the instructions need to direct the user to print function rather than to "continue" button with no print instruction or option. If you want young and old to use your programs, try testing them on people that are not very computer literate and seniors that may have more questions. Go to a Community Center or Senior Center for people to test using the program. To go to the last step to find out that it will cost $24.99 for a $32.00 refund for a state refund is kind of a frost. The same is true for a refund less than the cost of the program for a federal return. I know the program is providing a service to the user but in many cases the person getting a refund of under $100 from either the federal or state tax system is in the lower income brackets and could use a little bonus rather than an ad for an automatic renewal at an undisclosed cost with a bonus of a program to track their finances for the next year free. Computer tax prep programs are important to those that have limited resources and/or mobility and need to be easily understood by all. It may be a bit simple for the more educated or computer literate but a big help to many that don't know who to trust for their tax help. The photos need to be user friendly and the body language of the models makes a big difference. How do you feel when someone stands in front of you with their arms crossed protectively across their body when you are waiting for instruction on a subject you need with understanding? Somehow the smile just doesn't balance the body language and sends a mixed message. April 17, 2014
Rated 5 out of 5 by JKSmith Great customer service Great and simple to use. April 17, 2014
Rated 5 out of 5 by NoNeedForCPA Ease of navigation Highly recommended program that covers all common and uncommon Tax situations. Calculations are done for you. Detailed schedules for you to refer to across subsequent years. Updated tax breaks/laws. Extensive explanations to facilitate accurate filing. April 17, 2014
Rated 4 out of 5 by Chachanee Your Error Check needs work The error check does not check the final pretrasmit forms I had a mismatch in birth dates that caused a reject and then I kept getting rejected for FPYMT-072-01 - If the return is received on or before the due date of the return, then the Requested Payment Date must be on the due date or before the due date. Your easy fix could not fix the problem April 17, 2014
Rated 5 out of 5 by Mobilemax very detailed questions thank you great product thank you able to work at own pace and think about thinks April 17, 2014
Rated 1 out of 5 by annoyedfiler1 Arbitrary and unreliable I entered my tax information into the software three times, and each time was returned a different result as to my tax returns. All results seemed incredibly arbitrary, and I was unable to recreate my results each time I re-entered the information. Additionally, my refunds on the forms the software submitted to the government were way different than the refunds indicated by the software prior to filing. I will be using an accountant to file my taxes next year. April 17, 2014
Rated 5 out of 5 by bassmanswife great help great job THANKS for the help April 17, 2014
Rated 5 out of 5 by BigRob1441 Easy as Pie When i expected to take all day I got done with my return in 4 hrs from start to fininsh. Turbo Tax makes it easy. Any questions i had were answered. April 17, 2014
Rated 4 out of 5 by ratpoe older laptop i would recomend it to other people April 17, 2014
Rated 3 out of 5 by Jim35 Had trouble downloading "updates"so I could e-file. After trying multiple times, using suggestions from the help feature, My return got rejected for having used a TIN before. After trying to remedy that problem twice I finally had to file by USPS. April 17, 2014
Rated 5 out of 5 by BGD1 Worked Fine I am not as computer savy as some people are. I filled most of the information out myself but had a neighber that works on taxes as a part time job and he helped me with the finishing touches. April 17, 2014
Rated 2 out of 5 by Tnek10000000000 down hill I've used turbotax since 2009 and never had the problems like this years edition. I put a "0" in a line I shouldn't have and the form would not let me delete it. When I went to file it kept saying this was an amount that needed to be filed in another form. THE ONLY WAY TO DELETE THE "0" WAS TO OVER RIDE but then I couldn't file because I wasn't allowed to override that form. So I canceled the override and the "0" appeared again. Finally I had to delete the form and start over. I won't use Tubro Tax next year April 17, 2014
Rated 5 out of 5 by Tolice Procrastinator's Dream Turns the IRS Code into easy to understand language by guiding preparer step by step. Based on age and filing status the program alerts preparer of any changes in the IRS Code from the previous year that might affect the current year return. April 17, 2014
Rated 5 out of 5 by rextilian Convenience, Safety, and Transparency Really enjoyed using TurboTax as it was quick and easy. If everything was this easy there would be a lot less angry people in the world. April 17, 2014
Rated 5 out of 5 by brochazd Can't Make Taxes Go Away! TurboTax won't and can't make taxes that are due go away, but the program will make the whole process as error-free as possible and give the assurance that all the bases are covered. It's instructive that my credit union's online tax program is TurboTax. April 17, 2014
Rated 4 out of 5 by TheSignGuy Good but Some Frustration The over all experience was good. I feel that I found all the business information I needed to submit my taxes. When I submitted my federal return I inadvertently entered my AGI from the State return. On looking for help in undoing this I found nothing helpful on the help site. Many answers were wrong. I had to wait until the submission was rejected and then could resubmit the return with the correct AGI from 2012. I will use Turbo Tax next year April 17, 2014
Rated 2 out of 5 by CityForester Turbo Tax forms rejected by IRS 5th time Why is the IRS rejecting Turbo Tax forms. April 17, 2014
Rated 4 out of 5 by VPManske Informed me of write offs Answering questions and an explanation be provided for every question simplified and educated me while performing my taxes. April 17, 2014
Rated 5 out of 5 by mamacoco Prompt & Pleasing Profit! I have been using Turbo Tax exclusively for over 10 years and I am confident every year when it comes time to push the "send" button that my returns will soon be on the way! April 17, 2014
Rated 5 out of 5 by Soeasytodo So easy Last year took several hours to complete our taxes. This year was so much easier and faster! We imported our info from last years tax forms, updated our income info and a few other forms and we were done! Thanks for makiing it so painless :) April 17, 2014
Rated 5 out of 5 by yayawiens 1040 Review Very easy to use and doesn't take much time. Also, you can't beat the price. I'll continue to use Turbo Tax. April 17, 2014
Rated 5 out of 5 by yayawiens 1040 Review Very easy to use and doesn't take much time., You can't go wrong with Turbo Tax and you can't beat the price. April 17, 2014
Rated 5 out of 5 by LtLeeRay Easy & Complete, As Usual When a person hears on TV of how many highly educated people DON'T do their own tax returns, I guess they have never tried TurboTax. Their loss. I have found the program to be easy to work through, and easy to revise entries, if necessary. I do appreciate the "donation value calculation" step - instead of trying to guess or search out a value for a donated item. April 17, 2014
Rated 5 out of 5 by CapnJBob Very, Very Helpful. I E-filed my Fed return and thought all was well. Received a reject by the IRS in an email from TurboTax.. Said my prior yr AGI was incorrect and PINs/SSNs were incorrect. Went back into TT and they were there to help me thru this problem. Turns out I did put the AGI in wrong. Was able to re-file. It was easy to create my return and file and also to go back in to fix the problem. They didn't leave me hanging in the wind. Thanks again. April 17, 2014
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