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TurboTax Customer Ratings and Product Reviews - page 1715 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(182543 reviews)
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Rated 4 out of 5 by Turbo Tax Tries Too hard In the review, Turbo Tax refers to certain forms, but does not send you to the form page to figure out why it is unhappy. Also, it gets indigestion over the fact that I do not use a car in my business and still wants mileages. The struggles are unnecessary. March 13, 2015
Rated 5 out of 5 by turbotax rocks sometimes the guide wasn't there. March 13, 2015
Rated 3 out of 5 by TurboTax for Business (corporation): Had a frustrating experience with form 8453 signature attachment. Even though the attachment showed my signature, the preview version of the whole return shows the form WITHOUT a signature. I spent about 2 hours trying to delete and reattache the form, finally gave up and submitted as is. March 13, 2015
Rated 5 out of 5 by easy to use, I've told numerous friends about the site and they all agree March 13, 2015
Rated 5 out of 5 by been using TurboTax for 8 years---- never dissatisfied -- you have always been helpful March 13, 2015
Rated 1 out of 5 by No State! I paid $50 for this years TurboTax and then had to pay an additional $40 to do my state taxes. I have been a turbotax user for as long as I can remember and am very disappointed with this years edition. I will see what software I will be using next year. Very confused as to why just the federal was so expensive since I always paid around $50 for both state and federal in previous years. March 13, 2015
Rated 5 out of 5 by This was a great way to file my taxes I've always done my taxes myself. I found this so fast accurate and easy. March 13, 2015
Rated 2 out of 5 by Confused at the end Not satisfied at the end and was so excited to do this via your program this year. When I went to print to fil by mail - recevied an error msg "errors on your return" but didn't tell me which one. So, I went back into the federal and state returns, verified all information again, the review said everything was verified. When in again to print to file by mail and GOT THE SAME ERROR AGAIN! I've gone ahead and saved to a PDF file and will go ahead and file both my federal and state returns but I feel very worried! March 13, 2015
Rated 2 out of 5 by Not as friendly as before Had to delete & redo 3 times. Unable to go back & delete pages I had thought I would need but didn't. Kept getting error messages. Also would like to be able to print a cheat sheet of my income/expenses/deductions so when I had to got back the 2nd & 3rd time I would have had the cheat sheet to work off instead of having to go through all my papers. ** I have a MAC so was unable to download my 'banking' info. March 13, 2015
Rated 5 out of 5 by easy step by step guidance I'll be using turbotax in the future. :)) March 13, 2015
Rated 5 out of 5 by Thorough and Stressfree Turbo Tax is very thorough and so methodical. You can walk through every phase at your pace and prompting or you can let Turbo Tax take you through every step. The little help questions throughout the program are extremely helpful and you can email a question at any time and get a list of responses with helpful answers. March 13, 2015
Rated 2 out of 5 by Worst experience ... not up to past products I have used Turbo Tax for many years, and have always had a great experience. However, this years was awful. I needed help in choosing the right form to use for my deceased parent. It said I could use the 1040EZ BUT I couldn't find the form to fill out and print. I had many other questions in dealing with her trust account. There were many online references made, but I could not get them to come up and/or they really didn't answer the questions I had. My parent didn;t have enough income to really have to fill out the long form, or possibly none at all, but I couldn't find any information to help me avoid having me have to fill out all the information. I might think twice before buying this product in the future. PS Having to pick a nickname that wasn't used was a nightmare!!!! March 13, 2015
Rated 5 out of 5 by Very nice! This was a wonderful time and money saver! March 13, 2015
Rated 5 out of 5 by Mr simple and easy to file . everything explained clearly. March 13, 2015
Rated 3 out of 5 by Was very unhappy with the way the payment method was very easy but I did not like the options for filing and payment. when I paid I thought it would be 14.99 cost me over 44.00. for turbo plus that I did not want. But it was too late by the time it was paid. Very unclear on the amount before I put my credit card in and paid!!!!!!!!!!! March 13, 2015
Rated 5 out of 5 by Quick and easy I debated about changing to another program because of cost, but finally decided to stay with TurboTax and I'm sure glad I did. It was so easy and having so much information in the system made it very fast. I've used TurboTax for years and will continue to do so. March 13, 2015
Rated 4 out of 5 by Easy Method I found the system to be the easiest method of filing my taxes. It would be very helpful to be able to print summary pages. An example is total income listed in a column of ALL sources and amounts. The same for all interest,, dividends, etc. Simple sales of securities should not place me into a higher fee as nothing complicated is involved. Just a buy and sale. March 13, 2015
Rated 5 out of 5 by loved it literally walks you through everything. the first year will take a little longer but next year I plan on whizzing right through. my taxes are pretty basic so my accountant will be out her $450.00 this year and following years. March 13, 2015
Rated 5 out of 5 by Painless Tax Return Incredibly simple, detailed instructions that take away the intimidation of filing a return. Perfect for people with straightforward tax returns. After using high-priced accountants and CPAs in the past, I highly recommend Turbo Tax and will be using it every year from now on. March 13, 2015
Rated 5 out of 5 by Turbo Tax Refund Glad you decided to include the schedules with the tax returns. Made filing so much easier. March 13, 2015
Rated 1 out of 5 by Disappointing I have used Turbo for several years and never had to purchase Premier before to enter the same info. There are so many useless ??s and time wasted. I DO NOT PLAN TO USE TURBO AGAIN. March 13, 2015
Rated 5 out of 5 by My return is very simple , so this is good choice , I can ask question in the middle of an entry and get several pertinent answer . I will definitely use it every year and the best thing is that it's free. Thank you March 13, 2015
Rated 4 out of 5 by Great for filing federal Bring the cost of state filings down and you will have loyal customers that will do all their filings in 1 spot. March 13, 2015
Rated 5 out of 5 by Thanks Turbo Tax Every person I talked to in customer was helpful and understanding. Made a difficult ttask much easier. March 13, 2015
Rated 5 out of 5 by Excellent Experience It was easier this year in some ways, there are more options and it is simple to go back and make corrections. March 13, 2015
Rated 4 out of 5 by Easy for Business Filling in information is easier than in the past. Flow is better and items are in order with tax returns. Job well done! Bob O March 13, 2015
Rated 5 out of 5 by Worked great! Turbo Tax really helped me do my S Corporation's tax return! March 13, 2015
Rated 5 out of 5 by 2014 Tax prep all done I would recommend using Turbotax to others. We find it easy to use and effective in doing our taxes. We have used it successfully for seven years. March 13, 2015
Rated 4 out of 5 by Great Product After recent updates and I had already received my refund from the State TURBO Tax now says they owe me $10 more March 13, 2015
Rated 4 out of 5 by I thought Turbo Tax was easy most of the time I am not especially good at this kind of stuff but Turbo Tax made it possible for me to file without having to use an accountant. March 13, 2015
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