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TurboTax Customer Ratings and Product Reviews - page 1449 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(180291 reviews)
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Rated 4 out of 5 by Absolutely essential Repeat user and password rejected. No clear insturctions on how to access TurboTax for initial use. March 20, 2015
Rated 5 out of 5 by Investments transfer Sofeware asks to select from following investment house to download. When highlighted, should automatically go to highlighted area then down load upon "enter" March 20, 2015
Rated 2 out of 5 by iowa state forms I'm irritated! March 20, 2015
Rated 3 out of 5 by first time user was very shocked at how much it cost to file a return, hav used taxslayer and they are basically half the price for th same service. March 20, 2015
Rated 3 out of 5 by 2015 compared to other years More glitches this year. What happened? Not as smooth as usual. I look forward to 2016 working out kinks. March 20, 2015
Rated 3 out of 5 by Eased some, but not all, tax-filing-related pains Overall I like Turbo Tax and it was recommended to me by a friend who is an accountant. It made the process less daunting and a lot easier to be confident in the final filing. However, the states each cost $40 to download (big fee, especially if you file in more than one state). And this is on top of paying the $50+ just to buy TurboTax, and then some states had an additional E-file fee ($25+), and TurboTax tried to sell another $50 worth of audit protection, which they should really already legally provide with their product. I felt like the fees weren't worth the product I received. Some of the questions in the state returns had clarification options that when clicked, just took me to a really long confusing document I could have found for myself on the state government website. I paid for this service to make my taxes EASIER - to explain that document, not just reiterate it verbatim. A few kinks need to be worked out, and the questions made a little clearer to justify the price, but overall an average product. March 20, 2015
Rated 4 out of 5 by since the forms are not displayed when initially filling out the information, the correction request may not be understood, as it is presented out of context. March 20, 2015
Rated 5 out of 5 by You + Turbo Tax = PURE AWESOMENESS RETURNS! You + Turbo Tax = PURE AWESOMENESS RETURNS! Why would you use anyone else??? March 20, 2015
Rated 5 out of 5 by Surprise Refund As long as I have all my paperwork ready and in order, it's a snap to get through TurboTax and finish my returns. March 20, 2015
Rated 4 out of 5 by High Cost The program is similar to what I used before with some enhancements, with computer and internet technology advancement, I think the cost is much higher than what I expect. I planned to use the basic one, but I could not know how I got into Deluxe version (something to improve on selecting different versions). March 20, 2015
Rated 5 out of 5 by We have been using Turbo for 20 years- love refund We have used Turbo Tax for 20 plus years - from being broke to having money and now to retirement. I like being in control, and knowing that Turbo Tax always asks the correct questions. I like being able to work on it at my convenience, and not having to lug everything to someone else - I think lots of tax people use it anyway, and then they double charge a client. March 20, 2015
Rated 4 out of 5 by slight confusion Basically it gets the job don pretty well. I found the part on pensions confusion. I have no IRA or 401, just a pension that pays every month. There was no way to say this. I had to pretend that it was an RMD. Please fix this. March 20, 2015
Rated 5 out of 5 by Excellent Easy to use. Step by step directions, and for the numerically challenged like me, this was a breeze in the park. March 20, 2015
Rated 5 out of 5 by Patience Tax returns are really as easy as Income, deductions or exclusions. Turbo-tax does a good job of categorically taking you through each topic of the schematic of IRS requirements. If there is the potential for an income or deduction item you may not know about or remember, turbo-tax is always up to date and will ask you questions and give 'more info' boxes to help you either make a decision or ask the right question to help you decide. March 20, 2015
Rated 5 out of 5 by 2014 Turbo Tax Loved the ease of use and the fact it helps identify areas that I could save and had small issues with. Did not like that I could not understand the child tax since I had a baby in November I was not able to get any of the deductions for him and I could not really understand why. Otherwise it is very good and easy to navigate through. March 20, 2015
Rated 5 out of 5 by Great Experience E-filing is so much easier than trying to gather all your information together to take to someone else or to a Tax Prep place which is what we used to do. We have e-filed for years now and it is so easy and convenient. We wouldn't change a thing. March 20, 2015
Rated 5 out of 5 by I have been using Turbo Tax for 4 years now its so easy and quick March 20, 2015
Rated 5 out of 5 by Whole section should be viewable on one screen, it is very annoying to finish a page and have to scroll down to hit next. Why can't the next buttons be on the top and the bottom of the screen? March 20, 2015
Rated 5 out of 5 by Satisfied at last! I've been a long term loyal TurboTax customer. As in the past, TurboTax worked great. It's easy to use and handles all my tax situations in a clear, concise manner. My disappointment is in the need to upgrade several levels in order to handle the exact same situations that I did last year with Deluxe. I had to buy Premier, and then found that I Home & Business was needed. Fortunately TurboTax gave me the second upgrade for free, but there seems no reason that Premier should not have handled by relatively modest needs (small self-employed income, modest partnership income on form K-1. If I need to buy Home & Business next year, I'll probably be using some other product. March 20, 2015
Rated 3 out of 5 by Need better help from Turbo Tax Did not like the area where I had to list each state where my Exempt Interest Dividends were recorded. After the first page where states were listed it would be nice if we didn't have to go back to the "A" states for each and every transaction. With each box the next state should come up which would make things easier!!! March 20, 2015
Rated 5 out of 5 by SUPER EASY! while some terminology confused me, the search feature was very helpful! can't believe how quickly and easily i was able to submit our info! March 20, 2015
Rated 5 out of 5 by Have been using Turbo Tax since 2008, absolutely no reason to change!! March 20, 2015
Rated 4 out of 5 by no refund but got me through it in great shape! Have been using turbo for several years and it helps me tremendously!! March 20, 2015
Rated 5 out of 5 by fast turbo I love turbo tax been useing it for years and always gets me a refund thanks turbo tax March 20, 2015
Rated 5 out of 5 by Easy and At Home I really like being able to just do it from my computer at home. It was easy to use and had plenty of tips along the way to help with what I didn't know. The only things I didn't like was it kept trying to get me to upgrade and pay for more services. I finally did end up upgrading because it ended up saving me money using the upgrade, but it would have been nice to not keep pushing the upgrade unless I had to. March 20, 2015
Rated 5 out of 5 by Fantastic Software! I have used Turbo Tax before and it just gets better each year. I have already recommended to 3 other people. March 20, 2015
Rated 5 out of 5 by Refund Luv I have used Turbo Tax for years and always tell my friends to use it as well. It's so easy when it walks you through every step and explains if its a common occurrence. I always get my refund fast and it's always accurate. Love my Turbo Tax!! March 20, 2015
Rated 4 out of 5 by A bit confusing At the beginning I noted an income source was no longer valid, yet you continued to want me to "fix" my return and included questions about this source. Very frustrating! March 20, 2015
Rated 5 out of 5 by Trusted Product I have used this product since the mid 1990s. It is very easy to install and use and I doubt if I will ever try any of the other products. Keep up the good work Intuit! March 20, 2015
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