TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from No change log for updates estimated fields NO change log available for updates. As an ISO certified company, software change logs are required. Last time I checked the change logs are available for the professional products. Estimated fields in Step by Step need to be high lighted like they are in "Forms" mode.
Date published: 2023-02-25
Rated 5 out of 5 by from Awesome help It was great my tax expert was awesome she walked me through everything and I really appreciate her for taking her time with me.
Date published: 2023-02-25
Rated 3 out of 5 by from Looking For Another Service Next Tax Season I've been using Turbo Tax for 6 years and haven't had any problems until this year. Hit with a lot of hidden fees and difficulty getting connected to anyone for help with problems. When I had questions that required help from a CPA it was not offered as an option without the deluxe plan despite Turbo Tax offering free live professional help. Attempted to contact customer support and was called multiple times with no one on the other line or was disconnected immediately. At checkout, I was surprised to find additional charges for state tax return filing as a result of upgrading to deluxe. Not happy with the service and the $200 fees at the end. Ready to be done for the year and start fresh with someone else next year.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbotax is soooo good! Turbotax was really easy to file taxes! The platform and format of the website make it helpful to file without being confused. Loved it!
Date published: 2023-02-25
Rated 4 out of 5 by from easy to use Easy to use state and Federal taxes completed under an hour.
Date published: 2023-02-25
Rated 5 out of 5 by from Tubo Tax was SUPER !!! The forms were so easy with the questions being answered. When I needed advice, my chat partner, Allaina was awesome at problem solving. I finished in record time for me.
Date published: 2023-02-25
Rated 5 out of 5 by from Easy to use Turbo Tax! The Live help was really great and it's very easy to use!
Date published: 2023-02-25
Rated 4 out of 5 by from easy pretty easy but can be confusing if you have a lot going on
Date published: 2023-02-25
Rated 3 out of 5 by from Difficult to know which product to use I like using TurboTax because it's quick and easy to use. However, it's difficult to know which product to use for your tax situation. For example, I upgraded to premium on my first tax return with TurboTax a few years ago in order to accommodate my student loan information. I no longer have a student loan or make student loan payments, but I'm still charged for the premium product. I was also forced to pay an additional $89 for an additional upgrade to review 1099B forms I had last year but didn't have this year. You cannot undo your upgrade during your tax return, so you end up paying for services you didn't need. Users should be prompted to upgrade at the end of their tax return so that they're able to choose the correct TurboTax product that they ACTUALLY needed to file their return.
Date published: 2023-02-25
Rated 5 out of 5 by from Easy Peasy Lemon Squeezy! It was very user friendly and easy to file! It was also affordable!
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 10000
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from No change log for updates estimated fields NO change log available for updates. As an ISO certified company, software change logs are required. Last time I checked the change logs are available for the professional products. Estimated fields in Step by Step need to be high lighted like they are in "Forms" mode.
Date published: 2023-02-25
Rated 5 out of 5 by from Awesome help It was great my tax expert was awesome she walked me through everything and I really appreciate her for taking her time with me.
Date published: 2023-02-25
Rated 3 out of 5 by from Looking For Another Service Next Tax Season I've been using Turbo Tax for 6 years and haven't had any problems until this year. Hit with a lot of hidden fees and difficulty getting connected to anyone for help with problems. When I had questions that required help from a CPA it was not offered as an option without the deluxe plan despite Turbo Tax offering free live professional help. Attempted to contact customer support and was called multiple times with no one on the other line or was disconnected immediately. At checkout, I was surprised to find additional charges for state tax return filing as a result of upgrading to deluxe. Not happy with the service and the $200 fees at the end. Ready to be done for the year and start fresh with someone else next year.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbotax is soooo good! Turbotax was really easy to file taxes! The platform and format of the website make it helpful to file without being confused. Loved it!
Date published: 2023-02-25
Rated 4 out of 5 by from easy to use Easy to use state and Federal taxes completed under an hour.
Date published: 2023-02-25
Rated 5 out of 5 by from Tubo Tax was SUPER !!! The forms were so easy with the questions being answered. When I needed advice, my chat partner, Allaina was awesome at problem solving. I finished in record time for me.
Date published: 2023-02-25
Rated 5 out of 5 by from Easy to use Turbo Tax! The Live help was really great and it's very easy to use!
Date published: 2023-02-25
Rated 4 out of 5 by from easy pretty easy but can be confusing if you have a lot going on
Date published: 2023-02-25
Rated 3 out of 5 by from Difficult to know which product to use I like using TurboTax because it's quick and easy to use. However, it's difficult to know which product to use for your tax situation. For example, I upgraded to premium on my first tax return with TurboTax a few years ago in order to accommodate my student loan information. I no longer have a student loan or make student loan payments, but I'm still charged for the premium product. I was also forced to pay an additional $89 for an additional upgrade to review 1099B forms I had last year but didn't have this year. You cannot undo your upgrade during your tax return, so you end up paying for services you didn't need. Users should be prompted to upgrade at the end of their tax return so that they're able to choose the correct TurboTax product that they ACTUALLY needed to file their return.
Date published: 2023-02-25
Rated 5 out of 5 by from Easy Peasy Lemon Squeezy! It was very user friendly and easy to file! It was also affordable!
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 10000