TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Turbo Tax makes it easy I really appreciate how easy Turbo Tax makes the whole filing process. It prompts you along the way, fills in your past information for you and grabs information automatically for your tax forms. I am a loyal user of TurboTax!
Date published: 2023-02-24
Rated 5 out of 5 by from Turbotax Everything went well needed minimal figured one out on my own
Date published: 2023-02-24
Rated 5 out of 5 by from Very helpful tax expert Tax expert on case: 1513333178 was tremendously helpful and very friendly!
Date published: 2023-02-24
Rated 5 out of 5 by from Super easy Super easy to find my deductions and dummy proof system.
Date published: 2023-02-24
Rated 3 out of 5 by from More complicated I used TurboTax last year, it was not this confusing. They added in a lot more categories to answer, and now I feel like I need a person to help me with it, instead of being able to do it on my own.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is easy Very easy and fast. Will do each year if possible.
Date published: 2023-02-24
Rated 5 out of 5 by from Got It Right After 7 tries, One Agent (Celia) helped us not go to jail or worse....Thanks????
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo Tax is a life saver. I'm very satisfied! I had a more complicated situation than last year and your representative Stacy was phenomenal . Her patience, and the expedient way in which she guided me through the process was a sigh of relief and I am very grateful.
Date published: 2023-02-24
Rated 2 out of 5 by from TurboTax was very difficult to use First; In the few tax seasons TurboTax has take longer and longer to load, update and print. Second; This year TurboTax crashed my nearly complete state tax return after a document update and there was no help available for a Mac user on their website or through their help community. After several re-installs of TurboTax, I finally find my own work-around to complete my state return. Third; TurboTax has no way to review your actual tax return documents on screen. You must print them out even to do a minor check on one document. Fourth; TurboTax does not store your actual tax forms in its Forms tab. My return contained a Form 1040-SR, but TurboTax only had the Form 1040 in its Forms tab. Fifth; My annual complaint with TurboTax is the program does not permit the user to increase the image on the screen. On my 27" screen the TurboTax image is about the size of a sheet of paper. And with most of TurboTax's text being in shades of gray, not black, it is very difficult read what on that image.
Date published: 2023-02-24
Rated 5 out of 5 by from Great support, when you get someone great! Most of my support experiences have been excellent, and the process is very easy to follow. I can tell the TT team has worked hard to simplify and answer questions along the way. Today's support person was excellent! Very clear, helpful, and kind.
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 9997
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax makes it easy I really appreciate how easy Turbo Tax makes the whole filing process. It prompts you along the way, fills in your past information for you and grabs information automatically for your tax forms. I am a loyal user of TurboTax!
Date published: 2023-02-24
Rated 5 out of 5 by from Turbotax Everything went well needed minimal figured one out on my own
Date published: 2023-02-24
Rated 5 out of 5 by from Very helpful tax expert Tax expert on case: 1513333178 was tremendously helpful and very friendly!
Date published: 2023-02-24
Rated 5 out of 5 by from Super easy Super easy to find my deductions and dummy proof system.
Date published: 2023-02-24
Rated 3 out of 5 by from More complicated I used TurboTax last year, it was not this confusing. They added in a lot more categories to answer, and now I feel like I need a person to help me with it, instead of being able to do it on my own.
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo tax is easy Very easy and fast. Will do each year if possible.
Date published: 2023-02-24
Rated 5 out of 5 by from Got It Right After 7 tries, One Agent (Celia) helped us not go to jail or worse....Thanks????
Date published: 2023-02-24
Rated 5 out of 5 by from Turbo Tax is a life saver. I'm very satisfied! I had a more complicated situation than last year and your representative Stacy was phenomenal . Her patience, and the expedient way in which she guided me through the process was a sigh of relief and I am very grateful.
Date published: 2023-02-24
Rated 2 out of 5 by from TurboTax was very difficult to use First; In the few tax seasons TurboTax has take longer and longer to load, update and print. Second; This year TurboTax crashed my nearly complete state tax return after a document update and there was no help available for a Mac user on their website or through their help community. After several re-installs of TurboTax, I finally find my own work-around to complete my state return. Third; TurboTax has no way to review your actual tax return documents on screen. You must print them out even to do a minor check on one document. Fourth; TurboTax does not store your actual tax forms in its Forms tab. My return contained a Form 1040-SR, but TurboTax only had the Form 1040 in its Forms tab. Fifth; My annual complaint with TurboTax is the program does not permit the user to increase the image on the screen. On my 27" screen the TurboTax image is about the size of a sheet of paper. And with most of TurboTax's text being in shades of gray, not black, it is very difficult read what on that image.
Date published: 2023-02-24
Rated 5 out of 5 by from Great support, when you get someone great! Most of my support experiences have been excellent, and the process is very easy to follow. I can tell the TT team has worked hard to simplify and answer questions along the way. Today's support person was excellent! Very clear, helpful, and kind.
Date published: 2023-02-24
All TurboTax® Offerings Reviews - Page 9997