TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Awesome service We utilized the full service program and it was very easy to complete our return
Date published: 2022-03-02
Rated 4 out of 5 by from Turbotax was helpful. I struggled somewhat with doing the taxes for 2021, but received helpful hints from Turbo Tax.
Date published: 2022-03-02
Rated 3 out of 5 by from DEFINITELY MORLE CHALLENGING THAN PREVIOUS YEARS I found doing my granddaughter's return much more challenging than prior years. I attribute much of this to the changing tax laws but Turbo Tax definitely did not make it easy. One area was putting in her family leave payments. Turbo Tax kept trying to put the income to a Schedule C or F. Only after going online did I finally solve the problem. Thankfully I do tax returns for a living and knew to challenge where they were trying to put it. I can't imagine the average person being able to do their return correctly without better explanations to this and other areas in the returns that changed this year.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is extremely easy to use! The communication and responsiveness were nothing short of excellent!
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is amazing The person I had was very communicative and patient. Super happy with my service!
Date published: 2022-03-02
Rated 5 out of 5 by from Louise made this process amazing! She was able to complete everything quickly. All of my information was reviewed in a timely manner, my questions were answered clearly. Louise was kind and professional. I would definitely love to come back
Date published: 2022-03-02
Rated 4 out of 5 by from Expensive Easy Becoming more expensive than competitors. Easy to use
Date published: 2022-03-02
Rated 3 out of 5 by from don't be fooled When you select Free - Meant free - as in no cost to me. I ended up paying over $200 for a very basic and simple return. ... there are no freebies
Date published: 2022-03-02
Rated 4 out of 5 by from Turbo Tax works well It doesn't download QBooks online information. This is a huge flaw in my estimation.
Date published: 2022-03-02
Rated 5 out of 5 by from Cate is FANTASTIC I couldn't be happier with the help I received from Catie, she walked me through everything so well and was such a pleasure to work with
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 9992
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome service We utilized the full service program and it was very easy to complete our return
Date published: 2022-03-02
Rated 4 out of 5 by from Turbotax was helpful. I struggled somewhat with doing the taxes for 2021, but received helpful hints from Turbo Tax.
Date published: 2022-03-02
Rated 3 out of 5 by from DEFINITELY MORLE CHALLENGING THAN PREVIOUS YEARS I found doing my granddaughter's return much more challenging than prior years. I attribute much of this to the changing tax laws but Turbo Tax definitely did not make it easy. One area was putting in her family leave payments. Turbo Tax kept trying to put the income to a Schedule C or F. Only after going online did I finally solve the problem. Thankfully I do tax returns for a living and knew to challenge where they were trying to put it. I can't imagine the average person being able to do their return correctly without better explanations to this and other areas in the returns that changed this year.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is extremely easy to use! The communication and responsiveness were nothing short of excellent!
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is amazing The person I had was very communicative and patient. Super happy with my service!
Date published: 2022-03-02
Rated 5 out of 5 by from Louise made this process amazing! She was able to complete everything quickly. All of my information was reviewed in a timely manner, my questions were answered clearly. Louise was kind and professional. I would definitely love to come back
Date published: 2022-03-02
Rated 4 out of 5 by from Expensive Easy Becoming more expensive than competitors. Easy to use
Date published: 2022-03-02
Rated 3 out of 5 by from don't be fooled When you select Free - Meant free - as in no cost to me. I ended up paying over $200 for a very basic and simple return. ... there are no freebies
Date published: 2022-03-02
Rated 4 out of 5 by from Turbo Tax works well It doesn't download QBooks online information. This is a huge flaw in my estimation.
Date published: 2022-03-02
Rated 5 out of 5 by from Cate is FANTASTIC I couldn't be happier with the help I received from Catie, she walked me through everything so well and was such a pleasure to work with
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 9992