TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Turbo Tax is a rip-off They don't tell you until you're ready to file that you are going to be charged for both federal and state returns, and $40 to efile. Not cool!
Date published: 2021-02-28
Rated 5 out of 5 by from I love TurboTax TurboTax helps me save money and keeps me informed of all tax breaks
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use Easy to use. Help is great. I have used TurboTax for many years and have been very please.
Date published: 2021-02-28
Rated 5 out of 5 by from They were awesome Was quick and easy and very informative will use again next year.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to file the returns I hate tax consultants spamming everyday and follow up calls. Previously, I filed my returns with reputed tax consultants and end up finding mistakes during review This happened to me every year due to ESPP component on my W2. This year, I spent couple of hours on turbo tax myself and was able to complete the returns successfully without any hassle
Date published: 2021-02-28
Rated 5 out of 5 by from Taxes Made Easy Turbotax made filing very easy and accurate. Thanks Turbotax!
Date published: 2021-02-28
Rated 3 out of 5 by from Language usage could be better The language within the system could be better. It seems intentional that the question language is framed in a way to make people get more expensive turbotax packaging just to translate 1 question.
Date published: 2021-02-28
Rated 1 out of 5 by from They Can't Actually Help Tried to get help from a "professional tax expert" but the first time they called after I waited about 22 minutes it was somebody arguing with family members. No body responded to me so I eventually hung the phone up and started the process over again. Problem with this is I would like my information private but apparently when they call you back it's just random people that might be around multiple others. Second phone call came in about 30 minutes and they had zero advice for fixing the issue. Basically wasted an hour for no help. If you all are going to charge extra for "professional help" then maybe it should actually help the consumer. This is such a disappointment especially after you all dropped the ball last year as well. Time to look for better software, or at least a company that cares about their customers.
Date published: 2021-02-28
Rated 5 out of 5 by from Quick and Easy Helped me walk through the processes very easily. Thank you for making it simple!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is awesome Always easy to use and explains everything. Love using this every year.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9986
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbo Tax is a rip-off They don't tell you until you're ready to file that you are going to be charged for both federal and state returns, and $40 to efile. Not cool!
Date published: 2021-02-28
Rated 5 out of 5 by from I love TurboTax TurboTax helps me save money and keeps me informed of all tax breaks
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use Easy to use. Help is great. I have used TurboTax for many years and have been very please.
Date published: 2021-02-28
Rated 5 out of 5 by from They were awesome Was quick and easy and very informative will use again next year.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to file the returns I hate tax consultants spamming everyday and follow up calls. Previously, I filed my returns with reputed tax consultants and end up finding mistakes during review This happened to me every year due to ESPP component on my W2. This year, I spent couple of hours on turbo tax myself and was able to complete the returns successfully without any hassle
Date published: 2021-02-28
Rated 5 out of 5 by from Taxes Made Easy Turbotax made filing very easy and accurate. Thanks Turbotax!
Date published: 2021-02-28
Rated 3 out of 5 by from Language usage could be better The language within the system could be better. It seems intentional that the question language is framed in a way to make people get more expensive turbotax packaging just to translate 1 question.
Date published: 2021-02-28
Rated 1 out of 5 by from They Can't Actually Help Tried to get help from a "professional tax expert" but the first time they called after I waited about 22 minutes it was somebody arguing with family members. No body responded to me so I eventually hung the phone up and started the process over again. Problem with this is I would like my information private but apparently when they call you back it's just random people that might be around multiple others. Second phone call came in about 30 minutes and they had zero advice for fixing the issue. Basically wasted an hour for no help. If you all are going to charge extra for "professional help" then maybe it should actually help the consumer. This is such a disappointment especially after you all dropped the ball last year as well. Time to look for better software, or at least a company that cares about their customers.
Date published: 2021-02-28
Rated 5 out of 5 by from Quick and Easy Helped me walk through the processes very easily. Thank you for making it simple!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is awesome Always easy to use and explains everything. Love using this every year.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9986