TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Very Helpful "Experienced Professional" Chat The professional that assisted me (M. Botting) with some odd questions was VERY helpful.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo tax works for me It makes filing taxes easy. Great support staff. They helped me when I had questions.
Date published: 2023-02-25
Rated 4 out of 5 by from Good but Confusing and Live Help was rude I think it was better than last year. When I imported information from my financial institutions, it seems it updated some information but left others as "review" and never updated or removed it if it wasn't required. Was a little confusing. Also, I had some trouble in regards to adding information for some forms I don't normally get so I used "Live Help". I ended up just ending the session because it was a waste of time. I probably won't be using that service again.
Date published: 2023-02-25
Rated 4 out of 5 by from Online Turbo Tax is helpful It was very helpful to be able to purchase turbo tax online instead of a store an downloading it. It was easy and quick.
Date published: 2023-02-25
Rated 5 out of 5 by from They are patient with you. She was patient with this old lady. I loved her directions and she was so considerate.
Date published: 2023-02-25
Rated 3 out of 5 by from The Lady that helped us was PHENOMENAL I can't say enough about this woman. She was like Jesus. Let her see Beyonce please.
Date published: 2023-02-25
Rated 5 out of 5 by from Good Great service, great communication, great explanation.
Date published: 2023-02-25
Rated 4 out of 5 by from TurboTax is Good! My experience was about the same as it is every year. The features and quality are great.
Date published: 2023-02-25
Rated 4 out of 5 by from Software is glitchy this year For the most part, everything went OK. On some pages, I had to select continue a second time without making any changes when the software dumped me back to the same page. Also, I selected that we had experience ID theft and needed to enter PIN nunbers but the page to enter these values did not come up. This also happened two years ago so I'm expecting our returns to get rejected, at which point the software will hopefully recognize why they were rejected and then ask for the PIN numbers for identity theft projection
Date published: 2023-02-25
Rated 2 out of 5 by from Easy to follow along but hidden fees charged I purchases TurboTax from Amazon like I did last year. Filling out and following along was easy, but when it got to the point where I was to submit my return there was an additional fee for $45 for premium service that I did not want. I tried using the help feature to remove the fee but it was not helpful at all. The directions to remove the charge were not options that I could find. It was very frustrating. I didnt seem to have this issue last year when I filed my taxes using Turbo Tax, so I am very disappointed that this fee was not something that I was able to remove. Trying to use the Intuit site for help was even more frustrating as they kept trying to have me purchase Turbo Tax again.
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9984
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Helpful "Experienced Professional" Chat The professional that assisted me (M. Botting) with some odd questions was VERY helpful.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo tax works for me It makes filing taxes easy. Great support staff. They helped me when I had questions.
Date published: 2023-02-25
Rated 4 out of 5 by from Good but Confusing and Live Help was rude I think it was better than last year. When I imported information from my financial institutions, it seems it updated some information but left others as "review" and never updated or removed it if it wasn't required. Was a little confusing. Also, I had some trouble in regards to adding information for some forms I don't normally get so I used "Live Help". I ended up just ending the session because it was a waste of time. I probably won't be using that service again.
Date published: 2023-02-25
Rated 4 out of 5 by from Online Turbo Tax is helpful It was very helpful to be able to purchase turbo tax online instead of a store an downloading it. It was easy and quick.
Date published: 2023-02-25
Rated 5 out of 5 by from They are patient with you. She was patient with this old lady. I loved her directions and she was so considerate.
Date published: 2023-02-25
Rated 3 out of 5 by from The Lady that helped us was PHENOMENAL I can't say enough about this woman. She was like Jesus. Let her see Beyonce please.
Date published: 2023-02-25
Rated 5 out of 5 by from Good Great service, great communication, great explanation.
Date published: 2023-02-25
Rated 4 out of 5 by from TurboTax is Good! My experience was about the same as it is every year. The features and quality are great.
Date published: 2023-02-25
Rated 4 out of 5 by from Software is glitchy this year For the most part, everything went OK. On some pages, I had to select continue a second time without making any changes when the software dumped me back to the same page. Also, I selected that we had experience ID theft and needed to enter PIN nunbers but the page to enter these values did not come up. This also happened two years ago so I'm expecting our returns to get rejected, at which point the software will hopefully recognize why they were rejected and then ask for the PIN numbers for identity theft projection
Date published: 2023-02-25
Rated 2 out of 5 by from Easy to follow along but hidden fees charged I purchases TurboTax from Amazon like I did last year. Filling out and following along was easy, but when it got to the point where I was to submit my return there was an additional fee for $45 for premium service that I did not want. I tried using the help feature to remove the fee but it was not helpful at all. The directions to remove the charge were not options that I could find. It was very frustrating. I didnt seem to have this issue last year when I filed my taxes using Turbo Tax, so I am very disappointed that this fee was not something that I was able to remove. Trying to use the Intuit site for help was even more frustrating as they kept trying to have me purchase Turbo Tax again.
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9984