TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Support was there WHEN I needed it ! I had some extra forms left unused after I was done with all the questions for my taxes. It was nice to just text / live chat a professional with answers for where those forms needed to go - and if they were needed . Thanks!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is great! Online TurboTax is really easy to use. I love it!!
Date published: 2021-02-28
Rated 5 out of 5 by from This was easy and fast Turbotax was a quick and easy way to do my taxes. Thanks!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax...quick I have been using turbo tax for over 15 years. Quick, easy and always helpful
Date published: 2021-02-28
Rated 5 out of 5 by from Makes filing taxes super easy Helps me easily file my taxes. Remembers data from previous years making data entry super quick too.
Date published: 2021-02-28
Rated 2 out of 5 by from Payment Bug needs to be fixed immediately I use Turbo Tax every year and this is the first time I've experienced the issue in which the system would just hang at the payment screen. Customer service is absolutely useless. Long waiting times. When I got through, I had an agent ask me to hold for one or two minutes... 28 minutes later, the call dropped and I had to start all over again. I had to Google the issue and figure it out. Intuit - Get your act together. This is unacceptable. Anyway the issue was that the Zip Code under "My info" was the long from nine digit number instead of the short form 5 digit number for my card. Change this to 5 digits and it went through. At the very least have your devs update the website to alert the user to the issue so they know how to fix it. Lord forbid that a user actually needs to use Intuit's crap customer service!!! If this happens again, I'm exploring the competition. 2 hours of my Sunday wasted on this nonsense!
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax Very Helpful I had one area that was a bit complicated for me and received the help that I so desperately needed to ensure that my return was accurate. I greatly appreciated the live help!
Date published: 2021-02-28
Rated 5 out of 5 by from Walks me through everything. Great job. Makes it real easy for anyone to use. Get answers to questions fact and efficiently.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax was so helpful! Using TurboTax to file my personal taxes is super easy, and feels super secure! I highly recommend using the LIVE service if-possible.
Date published: 2021-02-28
Rated 4 out of 5 by from Works For Me! Very user friendly. Usually takes 2 days to finish. One critic is I wish they would offer a link to see the actual filing documents while working. Other than that, will keep using!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9982
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Support was there WHEN I needed it ! I had some extra forms left unused after I was done with all the questions for my taxes. It was nice to just text / live chat a professional with answers for where those forms needed to go - and if they were needed . Thanks!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is great! Online TurboTax is really easy to use. I love it!!
Date published: 2021-02-28
Rated 5 out of 5 by from This was easy and fast Turbotax was a quick and easy way to do my taxes. Thanks!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax...quick I have been using turbo tax for over 15 years. Quick, easy and always helpful
Date published: 2021-02-28
Rated 5 out of 5 by from Makes filing taxes super easy Helps me easily file my taxes. Remembers data from previous years making data entry super quick too.
Date published: 2021-02-28
Rated 2 out of 5 by from Payment Bug needs to be fixed immediately I use Turbo Tax every year and this is the first time I've experienced the issue in which the system would just hang at the payment screen. Customer service is absolutely useless. Long waiting times. When I got through, I had an agent ask me to hold for one or two minutes... 28 minutes later, the call dropped and I had to start all over again. I had to Google the issue and figure it out. Intuit - Get your act together. This is unacceptable. Anyway the issue was that the Zip Code under "My info" was the long from nine digit number instead of the short form 5 digit number for my card. Change this to 5 digits and it went through. At the very least have your devs update the website to alert the user to the issue so they know how to fix it. Lord forbid that a user actually needs to use Intuit's crap customer service!!! If this happens again, I'm exploring the competition. 2 hours of my Sunday wasted on this nonsense!
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax Very Helpful I had one area that was a bit complicated for me and received the help that I so desperately needed to ensure that my return was accurate. I greatly appreciated the live help!
Date published: 2021-02-28
Rated 5 out of 5 by from Walks me through everything. Great job. Makes it real easy for anyone to use. Get answers to questions fact and efficiently.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax was so helpful! Using TurboTax to file my personal taxes is super easy, and feels super secure! I highly recommend using the LIVE service if-possible.
Date published: 2021-02-28
Rated 4 out of 5 by from Works For Me! Very user friendly. Usually takes 2 days to finish. One critic is I wish they would offer a link to see the actual filing documents while working. Other than that, will keep using!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 9982