TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Awesome experience. Dreaded starting my taxes, but Turbo Premier made it so convenient and removed all the hassle. Thanks! Awesome experience
Date published: 2022-02-20
Rated 4 out of 5 by from Mostly good, not perfect Mostly it is convenient to use TurboTax. And, for the most part, it is even more convenient in subsequent years because TT remembers some info from prior years. I recommend TT if you generally know what you are doing and your taxes are not incredibly complicated. Problems: Sometimes there are questions that are unclear, and you have to do research yourself to undestand what is being asked. And sometimes, the product or questions are inaccurate. For example, I live in Florida and there is no State income tax, yet this year (as in prior years) TurboTax asked me if I want to file a Florida state tax return. Why? Also, I had to file a 1040X last year and I did it through TT because I did the 1040 through TT. There was some glitch in TT such that, long story short, I had to technically input a certain 1040X line wrong in order to get the right result. Also, this year, TT asked for last year's AGI from the 1040X in order for me to e-file, but the 1040X line that TT asked me about was blank. So, after calling the help line (I am grateful TT offered that), I used the AGI from the 1040, instead. I'm not giving you all the details because that would take a long time to explain, but the point is, TT is convenient, and it even provides extra answers to some of its unclear questions by hitting the "search" or "help" icons, but at the same time, it is not as easy or accurate as I would like it to be. But, I do recommend it for those who basically know what they are doing, and I will continue using it unless my taxes get really complicated.
Date published: 2022-02-20
Rated 5 out of 5 by from 7 Years with TurboTax I have used Turbo Tax for years. When I first started doing my taxes online, I went through a website that was actually fraud/spam and from there I have always used Turbo Tax and have never had any problems! Such an amazing free service to have for people.
Date published: 2022-02-20
Rated 5 out of 5 by from As Simplistic As It Gets!! Easy to maneuver, full of info when stumped, overall a pleasure to getting taxes knocked out!!
Date published: 2022-02-20
Rated 5 out of 5 by from turbo tax was great to deal with had a question and got answer and a fix fast thanks A+++
Date published: 2022-02-20
Rated 5 out of 5 by from Good I like them there do a good job and good people and good experience
Date published: 2022-02-20
Rated 4 out of 5 by from Overall Great, But...Website... I have used TurboTax for many years and love the product, however the process to just download the software I had already purchased was cumbersome and required multiple reroutes. Why do I need 2 different login screens just to download software I already own. Make the process easier for this and you would see 5 stars.
Date published: 2022-02-20
Rated 5 out of 5 by from So ez and awesome Was so pleased with the ease of filling out and filing Thank you
Date published: 2022-02-20
Rated 5 out of 5 by from I love Turbo Tax! It's so easy to use. I used to dread doing my taxes, but not now!
Date published: 2022-02-20
Rated 5 out of 5 by from Easy to use Very easy to use and file your taxes. They take care of all the legwork that involves filing your taxes!
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9980
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome experience. Dreaded starting my taxes, but Turbo Premier made it so convenient and removed all the hassle. Thanks! Awesome experience
Date published: 2022-02-20
Rated 4 out of 5 by from Mostly good, not perfect Mostly it is convenient to use TurboTax. And, for the most part, it is even more convenient in subsequent years because TT remembers some info from prior years. I recommend TT if you generally know what you are doing and your taxes are not incredibly complicated. Problems: Sometimes there are questions that are unclear, and you have to do research yourself to undestand what is being asked. And sometimes, the product or questions are inaccurate. For example, I live in Florida and there is no State income tax, yet this year (as in prior years) TurboTax asked me if I want to file a Florida state tax return. Why? Also, I had to file a 1040X last year and I did it through TT because I did the 1040 through TT. There was some glitch in TT such that, long story short, I had to technically input a certain 1040X line wrong in order to get the right result. Also, this year, TT asked for last year's AGI from the 1040X in order for me to e-file, but the 1040X line that TT asked me about was blank. So, after calling the help line (I am grateful TT offered that), I used the AGI from the 1040, instead. I'm not giving you all the details because that would take a long time to explain, but the point is, TT is convenient, and it even provides extra answers to some of its unclear questions by hitting the "search" or "help" icons, but at the same time, it is not as easy or accurate as I would like it to be. But, I do recommend it for those who basically know what they are doing, and I will continue using it unless my taxes get really complicated.
Date published: 2022-02-20
Rated 5 out of 5 by from 7 Years with TurboTax I have used Turbo Tax for years. When I first started doing my taxes online, I went through a website that was actually fraud/spam and from there I have always used Turbo Tax and have never had any problems! Such an amazing free service to have for people.
Date published: 2022-02-20
Rated 5 out of 5 by from As Simplistic As It Gets!! Easy to maneuver, full of info when stumped, overall a pleasure to getting taxes knocked out!!
Date published: 2022-02-20
Rated 5 out of 5 by from turbo tax was great to deal with had a question and got answer and a fix fast thanks A+++
Date published: 2022-02-20
Rated 5 out of 5 by from Good I like them there do a good job and good people and good experience
Date published: 2022-02-20
Rated 4 out of 5 by from Overall Great, But...Website... I have used TurboTax for many years and love the product, however the process to just download the software I had already purchased was cumbersome and required multiple reroutes. Why do I need 2 different login screens just to download software I already own. Make the process easier for this and you would see 5 stars.
Date published: 2022-02-20
Rated 5 out of 5 by from So ez and awesome Was so pleased with the ease of filling out and filing Thank you
Date published: 2022-02-20
Rated 5 out of 5 by from I love Turbo Tax! It's so easy to use. I used to dread doing my taxes, but not now!
Date published: 2022-02-20
Rated 5 out of 5 by from Easy to use Very easy to use and file your taxes. They take care of all the legwork that involves filing your taxes!
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9980